MSI Releases Brief Statement Regarding Ryzen 7 9800X3D Damage Incident

[Redwoodz]

Stop it Pat, we are not amused. Anyone who sells a damaged product to a youtuber is not a normal user. This is about the lamest shill post ever. How low will they go?

 

[cal5582]

dude slapped that cpu in there like an angry chimp and then posted it to reddit and was like "check please"

 

[Kapone33]

What was funny and sad at the same time is that Jay2Cents made a video with the title Uh Oh.....are 9800X3D CPUs blowing up now?! It is amazing how propaganda is used in the PC space.

 

[Chomiq]

What was funny and sad at the same time is that Jay2Cents made a video with the title Uh Oh.....are 9800X3D CPUs blowing up now?! It is amazing how propaganda is used in the PC space.

Propaganda or watchbait?

 

[Nater]

What was funny and sad at the same time is that Jay2Cents made a video with the title Uh Oh.....are 9800X3D CPUs blowing up now?! It is amazing how propaganda is used in the PC space.

He admitted as such in the video, half-ass apologizing for the clickbait headline, but that's the only way to survive in his space.

 

[Chrispy_]

Why is this news? This should be a rejected RMA for physical damage caused by the idiot customer.

It's blindingly obvious that the edge of the socket was sheared off by the CPU that wasn't in the socket as they mashed the lever down, most likely with an excessive amount of force, and likely with some unmissable cracking/splitting noises. Why would you even power up a system after feeling/hearing that?!

The 9800X3D will draw 140A by default. I can stick weld with just 50A so it's hardly surprising stuff melted and burned...

 

[NicoloPolo8080]

Actually Hardcore Overclocking on YouTube has a pretty accurate insight on what might happened based on the sheared plastic around the socket

 

[tommo1982]

The socket is damaged on top and I think there are bent pins to the left and bottom left corner of the socket.

The damage was caused instantaneously. There a lot of current going through such tiny contacts. An electric arc would melt all of it before the CPU could shut itself down.

Sure, it got so hot that it bend the ILM. /s
View attachment 371772

As usual the media just runs with it without looking at the images from that reddit user.
It shows that not even GN bothered to click the link and look at the other 2 images, Steve just just saw burnt CPU and went "mine mine mine".

https://imgur.com/a/KZ2rVz4

You're right, haven't noticed it. The user made a laughing stock out of himself. Should've just send an RMA to MSI or AMD.

 

[_roman_]

HOW NOT TO BREAK YOUR 9800X3D by : buildzoid

Sometimes a video explains it quite well.
quote in my words: The possibility that someone wanted to install the cpu in vertical position would explain this error mode to myself.

than I wonder is someone really that not smart to look a the socket - to understand how current flows - how it has to make contact - why proper placement is important? Is the small piece of paper in e.g. my ryzen 7600X just badly made? or the instruction of my ASUS mainboard regarding cpu installation badly made?

-- This is not sold anymore in black or red. I have one in red: https://www.thermalright.com/product/am5-secure-frame-black/

 

[SIGSEGV]

It's a really embarrassing story. The bending of CPU pins purely comes from user error.

 

[vmarv]

And yes, GamersNexus is not just a youtuber!

What is he then, a scientist? A computer or an electronic engineer, a nobel prize? Some kind of a genius kissed by God, who happens to know everything about pc hardware? You can't become an engineer simply visiting an Intel factory. So, don't treat him like one.
Hardware companies treat youtubers well, because they are influencers, they help selling the products. That's why they give them the hardware for free. And with the products come also press data, manuals, spreadsheets and notes. It's the stuff that all the "experts" repeat like parrots in their videos. How come they all do the same battery of tests when it comes to review cpus and gpus? It's just synthetic benchmarks and games. It's because they can't do shit. In the best scenario they know how to edit videos.
Take the 3D industry, they don't know how to test and compare the cpu and the gpus with this kind of softwares. They can only do the PugetBench and the Blender OpenData benchmark.
In this case a complete idiot mounted the cpu in the wrong way, ruining both cpu and mobo, but for the youtubers this is gold: it's an argument for one or more videos, something to talk about, something that deserves a post on their socials too. It's clicks.
The marketing guys at MSI should have closed this already saying: "we'll check the motherboard when it will be sent to us, but from what can be seen in the pictures, it looks like the user made a mistake mounting the cpu". Instead they mention GN, because the computer genius is going to make a video about this. Again, influencers.

 

[Kapone33]

What is he then, a scientist? A computer or an electronic engineer, a nobel prize? Some kind of a genius kissed by God, who happens to know everything about pc hardware? You can't become an engineer simply visiting an Intel factory. So, don't treat him like one.
Hardware companies treat youtubers well, because they are influencers, they help selling the products. That's why they give them the hardware for free. And with the products come also press data, manuals, spreadsheets and notes. It's the stuff that all the "experts" repeat like parrots in their videos. How come they all do the same battery of tests when it comes to review cpus and gpus? It's just synthetic benchmarks and games. It's because they can't do shit. In the best scenario they know how to edit videos.
Take the 3D industry, they don't know how to test and compare the cpu and the gpus with this kind of softwares. They can only do the PugetBench and the Blender OpenData benchmark.
In this case a complete idiot mounted the cpu in the wrong way, ruining both cpu and mobo, but for the youtubers this is gold: it's an argument for one or more videos, something to talk about, something that deserves a post on their socials too. It's clicks.
The marketing guys at MSI should have closed this already saying: "we'll check the motherboard when it will be sent to us, but from what can be seen in the pictures, it looks like the user made a mistake mounting the cpu". Instead they mention GN, because the computer genius is going to make a video about this. Again, influencers.

GN has done some good in this space. Youtube has replaced magazines for influence but for me are exactly what you said has become true. I remember when GN would bash Bulldozer and then he would tell you that he is running a 8320 at home. As the years went on we saw all of the big Youtubers in the tech space pickup a word from literature, hubris. Remember the Dual 3090 Live Streams to see who could get the highest 3D Mark score? In the back drop was the worst time to buy GPUs when Nvidia were selling directly to customers with deep pockets and brick and mortar had no GPUs in sight.

This has turned from something as simple as the user installing the CPU upside down and now it is in the mixer. I seriously wonder if this regular occurrence would be such a big deal if the 9800X3D was not so popular in the narrative? They lambasted 9000 when it launched for a paltry 11% gain over 7000 but when the same thing happens with X3D it is a tantamount success.

 

[tommesfps]

What is he then, a scientist? A computer or an electronic engineer, a nobel prize? Some kind of a genius kissed by God, who happens to know everything about pc hardware? You can't become an engineer simply visiting an Intel factory. So, don't treat him like one.
Hardware companies treat youtubers well, because they are influencers, they help selling the products. That's why they give them the hardware for free. And with the products come also press data, manuals, spreadsheets and notes. It's the stuff that all the "experts" repeat like parrots in their videos. How come they all do the same battery of tests when it comes to review cpus and gpus? It's just synthetic benchmarks and games. It's because they can't do shit. In the best scenario they know how to edit videos.
Take the 3D industry, they don't know how to test and compare the cpu and the gpus with this kind of softwares. They can only do the PugetBench and the Blender OpenData benchmark.
In this case a complete idiot mounted the cpu in the wrong way, ruining both cpu and mobo, but for the youtubers this is gold: it's an argument for one or more videos, something to talk about, something that deserves a post on their socials too. It's clicks.
The marketing guys at MSI should have closed this already saying: "we'll check the motherboard when it will be sent to us, but from what can be seen in the pictures, it looks like the user made a mistake mounting the cpu". Instead they mention GN, because the computer genius is going to make a video about this. Again, influencers.

He did it, he became the influencer with over 2.3 million subs on yt; You don't, you could have done it with less informative content, but guess what, you haven't done anything.

Call it what you want, but HE can do shit, he simply made a living out of it!

 

[TumbleGeorge]

Ok next motherboards on fat titanium plate. Solved!

 

[Random_User]

Why is this news? This should be a rejected RMA for physical damage caused by the idiot customer.

It's blindingly obvious that the edge of the socket was sheared off by the CPU that wasn't in the socket as they mashed the lever down, most likely with an excessive amount of force, and likely with some unmissable cracking/splitting noises. Why would you even power up a system after feeling/hearing that?!

The 9800X3D will draw 140A by default. I can stick weld with just 50A so it's hardly surprising stuff melted and burned...

Indeed. The CPU, must have been not fully inserted/misaligned. Thus, even people, wchich are technically non-savvy, know, that if there's a bad contact, and even if there's a tiny distance, it will result in an electric arc, which is basicaly an electric welding. Giving the amount of current, these modern motherboards provide, I also wonder, how the socket didn't drip.

You can crank everything up to 11 and it still shouldn't cause that kind of damage. The cpu will thermal throttle way before the socket gets anywhere near the amount of power that would damage it or the pins

Exactly. It's a mystery, why the numerous protections didn't work immediately, preventing this from happening, in the first place. Something is wrong here.

 

[Anoniem]

What is he then, a scientist? A computer or an electronic engineer, a nobel prize? Some kind of a genius kissed by God, who happens to know everything about pc hardware? You can't become an engineer simply visiting an Intel factory. So, don't treat him like one.
Hardware companies treat youtubers well, because they are influencers, they help selling the products. That's why they give them the hardware for free. And with the products come also press data, manuals, spreadsheets and notes. It's the stuff that all the "experts" repeat like parrots in their videos. How come they all do the same battery of tests when it comes to review cpus and gpus? It's just synthetic benchmarks and games. It's because they can't do shit. In the best scenario they know how to edit videos.
Take the 3D industry, they don't know how to test and compare the cpu and the gpus with this kind of softwares. They can only do the PugetBench and the Blender OpenData benchmark.
In this case a complete idiot mounted the cpu in the wrong way, ruining both cpu and mobo, but for the youtubers this is gold: it's an argument for one or more videos, something to talk about, something that deserves a post on their socials too. It's clicks.
The marketing guys at MSI should have closed this already saying: "we'll check the motherboard when it will be sent to us, but from what can be seen in the pictures, it looks like the user made a mistake mounting the cpu". Instead they mention GN, because the computer genius is going to make a video about this. Again, influencers.

He is a well informed nerd and reviewer of hardware that saw the journalism part of this industry go to absolute shit. He and his team decided that the journalism part is actually important (surprise!) and deliberately missed a few big paychecks from companies, just so the right message could be sent. They have purchased industry standard testing equipment, asked experts for training on that and published numbers with it. Doesn't mean they are perfect but they are doing more than most are, commendable at the very minimum. What more can you expect from a small team? That they hire a fully certified team for every aspect? Come on...

BTW, he legitimately helped out people fired by badly managed companies, that's admirable (through industry contacts). I myself use a zero trust policy when it comes to reviewers, influencers (that word always reminds me of influenza, same thing, viral shit, it sucks for all of us) or whatever the fudge it's called. But Steve and team have thus far shown a bit of backbone and integrity, something quite rare.

And agreed on the MSI part, that should have been shutdown at the first second. No matter what you do, you make yourself or partner look like an ass. It does not matter whatever way you phrase it.

PS. Him being a nobel prize would QUITE inconvenient

 

[R-T-B]

That's not burned plastic, that's chewed in plastic from bad alignment and forcing the socket closed.

Not really convinced of that myself, though it is certainly possible.

Youtubers are much more important to people than writers.

Sad but true. Written journalism appreciation is dead.

He is a well informed nerd and reviewer of hardware that saw the journalism part of this industry go to absolute shit.

Good journalisn ceased to really pay the bills long ago. I would know having worked this sector. This left many outlets with a choice: sacrifice integrity or starve. No one cares that much about integrity, but clickbait always sells. I blame the reader as much as anyone.

 

[Nater]

Not really convinced of that myself, though it is certainly possible.


Sad but true. Written journalism appreciation is dead.


Good journalisn ceased to really pay the bills long ago. I would know having worked this sector. This left many outlets with a choice: sacrifice integrity or starve. No one cares that much about integrity, but clickbait always sells. I blame the reader as much as anyone.

Legacy media is dead. Half the articles in my Google News feed seem to be written by AI anyways.

 

[dartuil]

THERE IS NOTHING TO INVESTIGATE here.
Its a user error, socket just got KO after a fight with a cpu badly inserted.

 

[Caring1]

What was funny and sad at the same time is that Jay2Cents made a video with the title Uh Oh.....are 9800X3D CPUs blowing up now?! It is amazing how propaganda is used in the PC space.

Yes that was click baity, but sarcasm at the same time, and even he stated numerous times it is clearly user error.

Why is this news? This should be a rejected RMA for physical damage caused by the idiot customer.

It's blindingly obvious that the edge of the socket was sheared off by the CPU that wasn't in the socket as they mashed the lever down, most likely with an excessive amount of force, and likely with some unmissable cracking/splitting noises. Why would you even power up a system after feeling/hearing that?!

The 9800X3D will draw 140A by default. I can stick weld with just 50A so it's hardly surprising stuff melted and burned...

Said user is clearly salty about wasting money and hoping his false claim of the items being faulty stick, or garner him sympathy.

 

[R-T-B]

Legacy media is dead. Half the articles in my Google News feed seem to be written by AI anyways.

You aren't really wrong, but I so wish you were.

 

[Chrispy_]

You aren't really wrong, but I so wish you were.

This is the way everything always goes.

What's happening is going to get much, much worse before enough people are motivated enough to change things. We'll hit rock-bottom when there is no AI-free content left and browser extensions powered by AI will be used to filter out AI-written content and sites from your search results.

We are going to be fighting fire with fire, because the best tool to identify is something is AI-generated, is AI.

 

[LittleBro]

How is that even possible to install like that? There's a fool-proof design, although not idiot-proof one as well.

Hm ...

I take it this "user" who burnt 9800X3D probably did it on the first turn on of his PC.

 

[TumbleGeorge]

There's a fool-proof design

Nothing in this world is fool-proof enough. For every thing there is a fool to break it.

 

[Chrispy_]

How is that even possible to install like that? There's a fool-proof design, although not idiot-proof one as well.

Hm ...

I take it this "user" who burnt 9800X3D probably did it on the first turn on of his PC.

Buildzoid might have the right theory - that this guy tried to install the CPU with the motherboard already in the case, and the case upright. Not only were they too lazy to tip the case onto it's side, they were too incompetent to hold the CPU in the socket as they closed the lever.

I've upgraded many an AM4 in-situ, under a desk where I don't even bother to unplug any cables or tip the case onto its side - All that's required is putting your finger through the retention frame to hold the CPU in the socket as you close the latch, otherwise gravity wins and it falls out every time, without fail. holding the CPU in the socket isn't exactly a genius move - it's completely natural and until watching Buildzoid's theory on how this schmuk ruined his CPU and motherboard, I didn't think there was any other way to do it.

Clearly, I didn't have enough big brain energy to consider not holding the CPU in place, If I'd known that "have a race with gravity and see if you can close the retention frame faster than the CPU can fall out" was an option, I could have saved myself 2-3 seconds per install which means I've probably wasted 2-3 minutes of my life holding the CPU in place with my finger!!
/s