Need help on whether to clear TPM on not

[Mayur]

Do you have anything encrypted on it ?
Do you have any keys stored on the computer that you need and havent either written down, or stored on a USB stick ?

If you can say no to these 2 questions, its safe to press F12, if not press esc and everythign just goes back to the way it was.

I thought i would be simple to give my laptop to my younger sibling, after resetting.
But it became harder to me, to choose what to do. I have no data on this pc. I am willing to give this pc as it is the new one, but the TPM thing tangled me up.
What to do now??
(please advise , the laptop is running since 17 hours.)

 

[Jay-helping-you-out]

I have an HP Stream 7 tablet that I updated to Windows 10 and recently did the reset. Got this on my screen:
A configuration change was requested to clear this computer's TPM (Trusted Platform Module)

WARNING: Clearing erases information stored on the IPM. You will lose all created keys and access to data encrypted by these keys.

Press YES to clear the TPM
Press NO no to reject this change request and continue

Do you accept the change?

[Yes] [No]
---
The touch screen was not accepting my touch. The Volume buttons up and down were not doing anything. Supposedly "Up" meant [Yes] and "Down" meant [No] but neither worked.
So what I did was followed the instructions from the video this helpful dude made here:

---
It basically says: connect your tablet to a full physical keyboard via micro-USB input with a USB adaptor and use the "F12" key for [Yes] and "ESC" key for [No] and I pressed the F12 key and Windows is reinstalling for me now as I type this on my main PC
Hope that helps!
Cheers,
Jay

 

[Jetster]

lol

 

[Bailey]

Hey am facing a problem here. I've tried all the ways that's been mentioned here (external keyboard, vol keys, f12, esc key) but i still can't seem to get past the TPM config page like there's no whatsoever reaction or effect at all....
Been stuck on it for a day now... and nothing worked Q^Q I'm using Samsung Ativ laptop. Everytime i reboot it just comes back to the same interface with the TPM config.... RIP need some help TTwTT

 

[Jetster]

Did you press Yes?

 

[Nawin]

Do you have anything encrypted on it ?
Do you have any keys stored on the computer that you need and havent either written down, or stored on a USB stick ?

If you can say no to these 2 questions, its safe to press F12, if not press esc and everythign just goes back to the way it was.

yes i have encrypted date and i press f12 ,now what can i do to clear tpm and proceed to install new windows 10

 

[Kei174]

Hi there! I'm here because I accidentally downloaded a malware and was suggested to reboot the laptop to get rid of it. I still do want to use the laptop afterwards and I've moved my documents and images onto a seperate device. The programmes i have installed, sadly no. So currently facing the same circumstances and so if the TPM is cleared, does this mean like the activation keys to softwares like MacAfee be cleared? Or like wifi passwords etc. Sorry I'm quite blur hahahahah.

 

[Sasqui]

Hi there! I'm here because I accidentally downloaded a malware and was suggested to reboot the laptop to get rid of it. I still do want to use the laptop afterwards and I've moved my documents and images onto a seperate device. The programmes i have installed, sadly no. So currently facing the same circumstances and so if the TPM is cleared, does this mean like the activation keys to softwares like MacAfee be cleared? Or like wifi passwords etc. Sorry I'm quite blur hahahahah.

It's clear as mud. As far as I can tell, it's specific to Windows, not necessarily activated programs like MacAfee, games, etc etc etc. MS Office, I have no idea.

Here's a lengthy doc on it: https://docs.microsoft.com/en-us/wi...initialize-and-configure-ownership-of-the-tpm

Clear all the keys from the TPM
With Windows 10, in most cases, we recommend that you avoid configuring the TPM through TPM.msc. The one exception is that you can use TPM.msc to clear the TPM, for example, as a troubleshooting step, or as a final preparation before a clean installation of a new operating system. Preparing for a clean installation in this way helps ensure that the new operating system can fully deploy any TPM-based functionality that it includes, for example, attestation. However, even if the TPM is not cleared before a new operating system is installed, most TPM functionality will probably work correctly.

Clearing the TPM resets it to an unowned state. After you clear the TPM, the Windows 10 operating system will automatically re-initialize it and take ownership again.

 

[theeplanb]

I have an Insignia Flex model NS-P11W6100 I haven't used it in a long time. I believe it's a SSD (no hard drive) Iwanted to reset it and had many issues. That msg came up about the TMP and I was nervous because I was never given the product code for Windows buying it from BEST BUY ..Go figure. I hit F12 .. scared I'd lose the licence ..however it's reinstalling Windows. I also read previous threads and did pay for a remote access from Micro long time ago. Did fix some issues but I don't remember any more what I did for that $$$. It wasn't worth it. Waiting for boot up....looks good so far

I have an Insignia Flex model NS-P11W6100 I haven't used it in a long time. I believe it's a SSD (no hard drive) Iwanted to reset it and had many issues. That msg came up about the TMP and I was nervous because I was never given the product code for Windows buying it from BEST BUY ..Go figure. I hit F12 .. scared I'd lose the licence ..however it's reinstalling Windows. I also read previous threads and did pay for a remote access from Micro long time ago. Did fix some issues but I don't remember any more what I did for that $$$. It wasn't worth it. Waiting for boot up....looks good so far

OMG I dint believe it! It resolved a connection issue too. Will update IF I have any prob looks good so far. Thanks for posts everyone!

 

[neewbieeintheIT]

I had a similar prompt screen after I hit restart, seeing that I needed to for an update and I didn't choose the options on the screen but the screen change before I could. It seems to work fine.