New pc - random reboots

dashful · Sep 11, 2024

Lost_Troll said:
Download HWinfo64 and run it with logging enabled. Then once you crash and restart, post the csv file, and we can look to see if you have a power issue. It sounds like you are having a power supply issue, or your video card or motherboard is, by the buzzing sound that you hear before it reboots.

Hey. FINALLY got a hold of a crash while logging with HWInfo. Here's the CSV file. Anything you can see from this? Thanks in advance.

Laurijan said:
Sound more and more like a powersupply issue to me, if the PC shuts off without staying at bluescreen (if its set up like I linked)

Please check my latest comment with the .csv file if you can provide any input from that, I would appreciate it a lot...

Lost_Troll · Sep 11, 2024

Well, I went through the crash file and did not see anything that jumped out to me other than your HWinfo64 log has no power supply input for the 5V or 12V rails, which is odd to me.

So, at this point, I would pull the ram and try in another PC. Then the video card, then the CPU. It's a pain in the Ars, but well worth it to find the issue since it's a hard one to diagnose.

jeniny91 · Sep 11, 2024

hello,

try to dow,clock ram and flash bios.

dashful · Sep 12, 2024

jeniny91 said:
hello,

try to dow,clock ram and flash bios.

Already did, made no difference.

stahlhart · Sep 12, 2024

dashful said:
Hello everyone. Built a friend his brand new pc:

CPU: Ryzen 5 5600, no overclock
MOBO: AsRock B550M-HDV (updated it to latest bios)
RAM: G.Skill Ripjaws 2x16GB @3200 MT/s (XMP enabled, both sticks were in one kit)
GPU: Asus DUAL RX 7600XT OC
PSU: Corsair CX750 (Grey label, the good version)
SSD: Kingston NV3 2TB NVMe SSD PCIe 4.0

So we installed a few games, he wanted to play COD 2 for some reason because he was nostalgic and played the game at around 330 fps.
After a while, there was a buzzing noise seemingly from the speakers, and the PC rebooted. The monitor showed nothing so he restarted the pc again and then it worked normally.

Today I tried to play CoD WW 2. Cranked up all settings, had like 260 fps and after about 10 minutes - buzz, reboot, no display. Held the power button to turn the pc off and then turned it on, then it started to display again.

The bios version was 3.30. I updated it to the latest 3.46 version to try and fix it with that. I also put GPU power limit to +20% in hopes of getting it fixed.
750W should be plenty.

More info:
All connections inside the pc are fine. Checked everything multiple times. Everything is seated properly. Windows and drivers are up to date.

In windows event viewer theres only an "unexpected reboot or shut down". Kernel-Power, Event ID: 41, Task Category: 63, level: critical

DxDiag had an error saying "RADAR_PRE_LEAK_64"

Any ideas what to do if it happens again? Thx in advance.

Call of Duty is not a stability test. Slow down and put the time in to do it correctly (OCCT CPU+RAM large/medium extreme and GPU 3D adaptive, y-cruncher Component Stability Test). Start at hardware defaults and work up from there until you find the best compromise between temperatures and performance.

dashful · Sep 12, 2024

stahlhart said:
Call of Duty is not a stability test. Slow down and put the time in to do it correctly (OCCT CPU+RAM large/medium extreme and GPU 3D adaptive, y-cruncher Component Stability Test). Start at hardware defaults and work up from there until you find the best compromise between temperatures and performance.

I have done every single occt test for multiple hours. The pc shuts down only during gaming. I tested with each ram stick, same problem. Ill just take it to a repair shop and have them figure out what component is causing this.

Bloste · Sep 12, 2024

It reminds me a problem I had with my old PSU, a Be Quiet Dark Power Pro P9. Quite old (ancient, even), but solid as a rock. Never had a problem with it... until we started to play Zombie Army 4. With that game, and only with that game, I got BSODs and random reboots. Not always, not frequent, but sometimes. And only while playing it.

Did some check ups to the system, stress test, torturing every and each component... and nothing.
So started swapping the first component I suspected, the PSU, for a reliable one: a RM850x. And the problem went away. No more BSODs nor reboots.

So my advice is: try to borrow one PSU from a friend or shop, and test it.

dashful · Sep 12, 2024

Bloste said:
It reminds me a problem I had with my old PSU, a Be Quiet Dark Power Pro P9. Quite old (ancient, even), but solid as a rock. Never had a problem with it... until we started to play Zombie Army 4. With that game, and only with that game, I got BSODs and random reboots. Not always, not frequent, but sometimes. And only while playing it.

Did some check ups to the system, stress test, torturing every and each component... and nothing.
So started swapping the first component I suspected, the PSU, for a reliable one: a RM850x. And the problem went away. No more BSODs nor reboots.

So my advice is: try to borrow one PSU from a friend or shop, and test it.

Taking it to a shop today, gonna tell them to test it out... I suspect it is the PSU too.

Laurijan · Sep 13, 2024

dashful said:
Taking it to a shop today, gonna tell them to test it out... I suspect it is the PSU too.

You know bringing it to shop, and if it the PSU, the repair will be like double the price, with labour and testing, than when you just buy a PSU and test yourself.

dashful · Sep 13, 2024

Laurijan said:
You know bringing it to shop, and if it the PSU, the repair will be like double the price, with labour and testing, than when you just buy a PSU and test yourself.

Cost me only 10 euros. The guy told me he swapped out every component and that when he swapped the GPU he had no crashes for 2 hours straight in game. With my.gpu it crashed within 10 minutes.

Laurijan · Sep 14, 2024

dashful said:
Cost me only 10 euros. The guy told me he swapped out every component and that when he swapped the GPU he had no crashes for 2 hours straight in game. With my.gpu it crashed within 10 minutes.

Good that you know now which part is defect.

dashful · Sep 14, 2024

Laurijan said:
Good that you know now which part is defect.

Yeah. Sucks that it was the worst case scenario...

Laurijan said:
Good that you know now which part is defect.

Just put the gpu's bios mode from P to Q, and the game doesn't crash for the last hour. Is it possible that its a bad vbios? Should I still RMA it and wait 3+ weeks?

Lost_Troll · Sep 14, 2024

dashful said:
Just put the gpu's bios mode from P to Q, and the game doesn't crash for the last hour. Is it possible that its a bad vbios? Should I still RMA it and wait 3+ weeks?

I would RMA it and get it fixed before it dies completely and takes something out with it like the motherboard or CPU.

System Name	Spam
Processor	i9-12900K PL1=125 TA=56 PL2=288
Motherboard	MSI MAG B660M Mortar WiFi DDR4
Cooling	Scythe Kaze Flex 120mm ARGB Fans x1 / Alphacool Eisbaer 360
Memory	Mushkin Red Line DDR4 4000 16Gb x2 18-22-22-42 1T
Video Card(s)	Sapphire Pulse RX 7900 XT
Storage	Team Group MP33 512Mb / 1Tb
Display(s)	SAMSUNG Odyssey G50A (LS27AG500PNXZA) (2560x1440)
Case	Lan-Li A3
Audio Device(s)	Real Tek on Board Audio
Power Supply	EVGA SuperNOVA 850 GM
Mouse	M910-K
Keyboard	K636CLO
Software	WIN 11 Pro

Processor	Intel i7-13700K
Motherboard	Asus ROG Strix Z690-E Gaming
Cooling	NZXT Kraken Elite 360
Memory	G.Skill Trident Z DDR5-6400
Video Card(s)	MSI RTX 4090 Suprim X Liquid
Storage	Western Digital SN850X 4Tb x 4
Case	Corsair 5000D Airflow
Audio Device(s)	Creative AE-5 Plus
Power Supply	Corsair HX-1200
Software	Windows 11 Pro 23H2

System Name	Karen
Processor	AMD Ryzen 7 7800X3D
Motherboard	MSI Mag X670E Tomahawk WiFi
Cooling	Thermalright PS120SE
Video Card(s)	Gigabyte RTX 3080 Gaming OC 10G
Storage	Yes
Case	Corsair 4000D
Power Supply	Corsair RM850x

System Name	Enslaver :)
Processor	Ryzen 7 7800X3D
Motherboard	ASUS TUF Gaming B650-Plus
Cooling	CPU: Noctua D15 G2, Case: 2 front in, 1 rear out
Memory	2x16GB Kingston Fury Beast RGB 6000MHz
Video Card(s)	ASUS TUF RTX 4070Ti OC
Storage	Samsung Evo Plus 1TB NVMe , internal WD Red 4TB for storage, WD Book 8TB
Display(s)	LG CX OLED 65"
Case	Lian Li LANCOOL II Mesh C Performance
Audio Device(s)	HDMI audio powering Dolby Digital audio on 5.1 Z960 speaker system
Power Supply	Corsair RM850x
Mouse	Logitech G700
Keyboard	ASUS Strix Tactic Pro
Software	Windows 11 Pro x64

System Name	Enslaver :)
Processor	Ryzen 7 7800X3D
Motherboard	ASUS TUF Gaming B650-Plus
Cooling	CPU: Noctua D15 G2, Case: 2 front in, 1 rear out
Memory	2x16GB Kingston Fury Beast RGB 6000MHz
Video Card(s)	ASUS TUF RTX 4070Ti OC
Storage	Samsung Evo Plus 1TB NVMe , internal WD Red 4TB for storage, WD Book 8TB
Display(s)	LG CX OLED 65"
Case	Lian Li LANCOOL II Mesh C Performance
Audio Device(s)	HDMI audio powering Dolby Digital audio on 5.1 Z960 speaker system
Power Supply	Corsair RM850x
Mouse	Logitech G700
Keyboard	ASUS Strix Tactic Pro
Software	Windows 11 Pro x64

New pc - random reboots

dashful

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