I've had a lot of success with different ASRock boards on AM4 except that one time my
motherboard committed Seppuku and nearly took my CPU with it. I was hoping they would offer to replace my board but I never got a response when submitting the ticket for that issue.
That's a big part of the problem - the poor warranty support.
It's also a good example of this trend being a long term thing - why do these boards not have safeties? Why didnt your VRM's throttle better?
Why can PBO or manual OC'ing go so far as to explode a board, when that board has specific hardware safeties with OCP and OVP?
User/BIOS settings can shift those goals, but when those values are 10% out of spec the whole thing should shut down, not go 500% over them and explode
Different markets and very different prices, but yeah - asus has gone to shit. And it may not just be the AM5 crosshairs,
but the brand as a whole.
They blamed everything on user error. Despite knowing it's Jayztwocents.
TL;DR: Below is a lot more content from JayZ this time, and the summary is this:
Their original Asrock board from their very first AM5 review? Still perfect. Zero flaws.
Him personally? 2 boards died in his personal rig, and 3 DOA's.
Oh yeah, this is from the other gross yucky scary blue team but relevant:
Asus released those Z690 boards with a capacitor installed backwards too
(Link is to the new asus topic, but he brings this up)
He also has video proof of CPU's arriving direct from ASUS with no middlemen like amazon, with smashed pins. They admitted it was an RMA return sent to him, as a brand new review sample.
How does an RMA with smashed pins get sent out as a new unit?
They sent another one, in non-retail packaging. To a high end famous influencer who's getting the royal treatment.
It also had weird shit in the socket. Is that fuzz? spider legs??
It's like theres zero quality control involved whatsoever, it's just "get X units a day shipped" and they give no fucks if they WORK - and this happens at every step of the supply chain, s
o individual components could be just as bad.
The third attempt? They just sent the entire wrong board.
His own personal system runs one of these boards that are blowing up, and he has a 3D CPU in it.
In early march, it died.
Yesterday on a live stream, it died again.
The key component? The asus crosshair motherboard.
He specified he was running manual settings with no EXPO.
In his most recent stream, he started getting USB disconnect and reconnect errors, then audio crackling and disconnects- like AM4 with high ram speeds and too low and SoC voltage.
How many people with AM4 issues with crackling audio and USB issues were actually facing this exact same issue in the past?
If this how an internal request from an asus rep, for a famous influencer gets treated - how are general end users getting treated with RMA's? How are they getting treated if their brand new retail unit is damaged like this?
I feel like all the board makers have gone backwards in terms of safety, asus is just the one that went backwards the fastest and then tried to blame the users, where the others at least replaced hardware, came up with fixed revisions and veresion II boards etc.
I'd rather they not release shitty products in the first place, if it's made for 45W CPU's then just say that. You can have a $50 AM5 mobo that says "Eco mode required for higher wattage CPU's" and people would accept that, because hey - at least they can install a 7800x3D in that OEM level board, even if MT performance is lowered.
But no, it's all about marketing a budget board as if its high end, and then a high end board as if it's to quote MSI "godlike" - and then it turned out that god was Zeus.
