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Samsung 990 Pro 1Tb disconnecting in games

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I purchased this drive Dec 2023, and used as a steam library.
In May 2024 I started noticing "marmot" errors in Destiny 2 indicating game files being corrupt. I began standard troubleshooting for the game, with verifying files reinstalling etc.
Over next 2 months errors became more common I tested other games including PoE, Counter Strike 2 and Dark and Darker, game files couldnt be read.
I could easily recreate this error each time, and drive would be unusable until system reset.
Installing games on other drive I had in my system seemed to fix the errors.

Ive contacted Samsung support, and after a long back and forth and sending them over my drive twice, they agreed to send me new/refurbished (package was opened) drive.
The issue persist. Support was adamant that my old 990 Pro was fine and that its my PCs issue.

Things Ive done so far while issue persists:
-update BIOS to latest
-run PC stock (no OC, no DOCP profile)
-turn full power mode in samsung magician
-removed other drives except 990 Pro and installed fresh system on it
-tested both m.2 slots


I include screenshots from samsung magician and Dark and Darker (from old drive), Crystal Disk info is of the replacement drive.

Today Ive installed 990 Pro in my SFF build (specs in signature)... and no issues. That being said x370 doesnt support pcie 4.0 so idk.
At the moment Im running Adata XPG SX8200 (a pcie 3.0 drive) on my main system instead.
I dont have another pcie 4.0 drive to test.

Any ideas what else could be at fault here? or what else could I test?
 

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eidairaman1

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Have you tried cooling it, nvme run effing hot. If it were me, read the motherboard manual about proper seating of the unit in it's 'socket' with proper screw and stand off orientation, make sure to do it over, then if you still have problems, back up your data and rma the unit
 
Joined
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Benchmark Scores https://www.3dmark.com/fs/21022952 (old system)
Is the drive connected to the cpu or chipset?
I've tested on both slots. Same issue.
Have you tried cooling it, nvme run effing hot
I used my motherboards heatspreader included. Temperatures in game never went above 60C afaik.
read the motherboard manual about proper seating of the unit in it's 'socket' with proper screw and stand off orientation, make sure to do it over, then if you still have problems, back up your data and rma the unit
I did just the thing. As I mentioned I had back and forth with company in charge of samsung support here in Japan.
They sent me a replacement drive that has exactly same problem, they also implied in a way they wont send me another one and thats my PCs fault if replacement doesnt work.
I would like to make sure its not on my side.
 
Last edited:

eidairaman1

The Exiled Airman
Joined
Jul 2, 2007
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41,051 (6.56/day)
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Processor AMD FX 8350@ 5.0GHz
Motherboard Asus TUF 990FX Sabertooth R2 2901 Bios
Cooling Scythe Ashura, 2×BitFenix 230mm Spectre Pro LED (Blue,Green), 2x BitFenix 140mm Spectre Pro LED
Memory 16 GB Gskill Ripjaws X 2133 (2400 OC, 10-10-12-20-20, 1T, 1.65V)
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Audio Device(s) Creative Labs Sound Blaster ZxR
Power Supply Seasonic 1250 XM2 Series (XP3)
Mouse Roccat Kone XTD
Keyboard Roccat Ryos MK Pro
Software Windows 7 Pro 64
I've tested on both slots. Same issue.

I used my motherboards heatspreader included. Temperatures in game never went above 60C afaik.
Put a fan on them, if no change rma them
 
Joined
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Location
PL, Krk (JPN, Tokyo)
System Name Nilin
Processor Ryzen 9 5800x
Motherboard Asus Rog Crosshair VIII Hero Wifi
Cooling Lian Li Galahad AIO 360
Memory G. Skill TridentZ Neo 32gb 3600Mhz CL16-16-16-36
Video Card(s) Asus TUF RTX 3080
Storage Samsung Evo 960 250gb (System), Samsung Evo 860 500gb (Misc), ADATA SX8200PNP (Games)
Display(s) LG 27" UHD IPS, LG Ultragear 27" WQHD Nano IPS
Case InWin 303 (7x Fractal Prisma 120mm)
Power Supply Tt Toughpower Grand RGB 850W
Mouse Razer Viper Ultimate
Keyboard SteelSeries Apex 3
Benchmark Scores https://www.3dmark.com/fs/21022952 (old system)
Put a fan on them, if no change rma them
I can put a fan for sure.
I am in the process of RMAing I guess, its very tedious though as support keeps insisting its my setup's fault.

fun fact; according to samsungs warranty manifesto, samsung can replace faulty device with a refurbished one they deem working.
So they could possibly send me a faulty replacement that -according to their tests- works but in my setup doesnt.
 
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