lyndonguitar
I play games
- Joined
- Apr 1, 2010
- Messages
- 1,878 (0.36/day)
- Location
- Philippines
System Name | X6 | Lyndon-ROG |
---|---|
Processor | Intel Core i7-8700k | Intel Core i7 6700HQ |
Motherboard | Gigabyte Z370 Aorus Gaming 5 | Asus ROG-GL552VX |
Cooling | Deepcool Captain 240EX |
Memory | 16GB Corsair Vengeance LED | 8 GB |
Video Card(s) | NVIDIA GTX 1080 8 GB GDDR5X | NVIDIA GeForce GTX 950M 4GB |
Storage | SSDs: 500GB, HDDs: 2TB, 2TB, 3TB | SSD: 250GB, HDD: 1TB |
Display(s) | Samsung 49" CHG90 3840x1080@144Hz, Panasonic 32" HDTV, | 15.6"1080p |
Case | Cougar Panzer Max |
Audio Device(s) | HyperX Cloud II | Corsair Gaming H1500 7.1 | ROCCAT Kave 5.1 | Edifier M3200 |
Power Supply | EVGA 750GQ |
Mouse | Logitech G403 | Razer Deathadder Chroma | Logitech G302 | Mad Catz Cyborg R.A.T. 5 |
Keyboard | Corsair Vengeance K70 Cherry MX Red |
Software | Windows 10 |
I just sold a working EVGA 750W Gold PSU that is perfectly working and was using up until the day I sold it,
I even sent a video testing of the unit, at the request of the buyer. Showing it plugged to an Ryzen 5 5600, 16GB, RTX 2070 system, running some games at high load. Previously, like days before, the PSU was handling a ryzen 7 5700x3d and rtx 3080 just fine, with 6 fans and bunch of rgbs and storages.
Now after the PSU was received (it was delivered via a booked motorcycle express service and received within the day, only 1 hour motorcycle ride, same metro area)
The user reportedly plugged it in his build, switched on the PSU switch(behind it) and he said the outlet (extension cable) sparked and popped. The PSU seems fine and he reportedly said there was no smell or anything. I suggested trying direct to the outlet and retrying again, but understandably, he doesn't want to risk it anymore. The outlet he was using is the same one that he had been using in his previous PSU, a corsair 650W PSU.
Now though, he wants to first, consult an electrician while retesting the unit again since he himself saw it working in a video anyway, and if it's not working anymore or an electrician is unavailable, I'll have to refund the money and get the item back.
Should I allow the refund? Is it reasonable to deny his request? or should I grant it and test the PSU myself when it returns to me?
I am worried that the PSU is now broken and if it is, I am very positive that it is was user error (maybe he used the corsair cables? can that cause the pop? or maybe his extension was the culprit? any other insights to this? ) as the item is perfectly working until I sent it, and it was only sent on a motorcycle ride around the metro for about an hour so it's unlikely it got damaged during transit as opposed to a full-on international shipping.
At the moment I am requesting pictures of both the PSU and the outlet. as well as the cables he used for the testing.
I even sent a video testing of the unit, at the request of the buyer. Showing it plugged to an Ryzen 5 5600, 16GB, RTX 2070 system, running some games at high load. Previously, like days before, the PSU was handling a ryzen 7 5700x3d and rtx 3080 just fine, with 6 fans and bunch of rgbs and storages.
Now after the PSU was received (it was delivered via a booked motorcycle express service and received within the day, only 1 hour motorcycle ride, same metro area)
The user reportedly plugged it in his build, switched on the PSU switch(behind it) and he said the outlet (extension cable) sparked and popped. The PSU seems fine and he reportedly said there was no smell or anything. I suggested trying direct to the outlet and retrying again, but understandably, he doesn't want to risk it anymore. The outlet he was using is the same one that he had been using in his previous PSU, a corsair 650W PSU.
Now though, he wants to first, consult an electrician while retesting the unit again since he himself saw it working in a video anyway, and if it's not working anymore or an electrician is unavailable, I'll have to refund the money and get the item back.
Should I allow the refund? Is it reasonable to deny his request? or should I grant it and test the PSU myself when it returns to me?
I am worried that the PSU is now broken and if it is, I am very positive that it is was user error (maybe he used the corsair cables? can that cause the pop? or maybe his extension was the culprit? any other insights to this? ) as the item is perfectly working until I sent it, and it was only sent on a motorcycle ride around the metro for about an hour so it's unlikely it got damaged during transit as opposed to a full-on international shipping.
At the moment I am requesting pictures of both the PSU and the outlet. as well as the cables he used for the testing.
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