my gripe with them was over a TV/moniter after 6 months it semi failed ( screen rolled like you used to get with old valve sets =hor control)
they said take your warrenty up with the uk Importer/manafacture ( no such beast could be found only a European agent ).
after 3 months of online shit with them i gave up
and swore never to use them again.
Overclockers / Scan / and aria have and maintain good rep's
Heck EBuyer even had a Consumer TV investigation into their CS practices a couple of years ago and they were SLAMMED HARD .