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Samsung, or How To Fail at Outsourcing

Outsourcing is all the rage in modern times. Every company is hoping to score a contract for a good price and then push the workload off to the local guy. That way they make the big bucks and the local guy can get some money as well. There are plenty of insane little stories of outsourcing like the ones for the "rebuilding" contracts in Iraq, which were awarded to big US companies for unbelievable sums. These then turned around and outsourced that work to a small local company in the country for a fraction of the price.

The Onion News Network - a satire based on real life big shots like CNN and NBC - has been going after that issue with their YouTube video of personal outsourcing of americans. This brings me to my current issue: Samsung and their warranty service.
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Nov 25th, 2024 04:19 EST change timezone

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