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Nintendo's Japanese Switch Repair Service Terminated

Nintendo of Japan has announced that its extended warranty service for the popular Switch console will be ending effective August 31, and customers will not be able to amend their ¥200 (~$1.40) monthly / ¥2000 (~$14) annual subscriptions beyond July 14. The "Wide Care" initiative was launched last July, as a collaboration with Aeon Japan—granting owners of Switch consoles, outside legal warranty, an allowance of six repairs (maximum) and two full unit replacements. No official reason for the termination was provided, which is surprising given that the Switch has sold 29 million units in the region. Naturally not all of the customer base is signed up with Wide Care, but the timing could suggest that Nintendo is adjusting its priorities and making way for the next generation model.

A Wide Care-style service was not made available to customers outside of Nintendo's native base of operation, but the Switch's Joy-Con controllers have gained a lot of attention over the console's lifespan due to analog stick drifting issues. The fragile nature of these modular attachments has resulted in plenty of negative feedback from the userbase, and Nintendo has been pressured by watchdogs and petitions to provide comprehensive and out-of-warranty repair services in certain regions, with their new-ish scheme slowly expanding across Europe.
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Dec 18th, 2024 09:01 EST change timezone

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