Monday, May 15th 2023
ASUS Announces BIOS Updates for Socket AM5 Motherboards, this Time with Warranty Coverage
We want to address the concerns that have been raised by our users about whether recent BIOS updates will impact the warranty of ASUS AM5 motherboards. We would like to reassure our customers that both beta and fully validated BIOS updates for ASUS AM5 motherboards are covered by the original manufacturer's warranty. We would also like to confirm the following points:
- The ASUS AM5 motherboard warranty also covers all AMD EXPO, Intel XMP, and DOCP memory configurations.
- All recent BIOS updates follow the latest AMD voltage guidelines for AMD Ryzen 7000 series processors.
- Headquarters (Taiwan) 0800-093-456
- USA: 1-812-282-2787
- UK: 44-1442265548
- Germany: 49-(0) 2102-5789555
- France: 0033-170949400
- Australia: 1300-2787-88
50 Comments on ASUS Announces BIOS Updates for Socket AM5 Motherboards, this Time with Warranty Coverage
Won't be sending any money your way again. This sh*tshow was just the icing on the cake.
Edit: also noticed they didnt provide contact numbers to any of Asian markets(China, India or Malaysia/Singapore).
Also, kudos to people like GamersNexus for shedding light on the situation and not letting up.
God, Zen 1, 2, 3, 4 plus a refresh. No one convinces me that, with the fifth generation with chiplet launched, they still don't know how to correctly set some safety values.
So, good luck finding another brand out there that are better than ASUS overall. Changing brand for this is just like ordering different problems down the line.
I will stick to ASUS (for now) as there isn't any other brands that is overall better than them right now. I have never had any issues with the ASUS products I have owned through the years and doesn't have any issues with my new ASUS MB, ASUS GPU and AMD AM5 CPU computer build yet (ordered it 3 months ago).
But, this might change. It all depends on how ASUS resolves those problems / issues they have now.
There is a difference between being caught speeding vs drunk drving, running someone over then crash someone else car in the process. Oh and blaming the owner of the car in the process.
In this case ASUS is being the drunk driver.
And I didn't say ASUS would be better than other brands now either. I just said that ASUS wont be any worser than other brands as other brands has their own different problems and issues as well. ASUS have always, or in most cases been much better than other brands. But because of those issues they have had lately, they have been lowered in overall quality and that more down to what other brands are.
Once they have fixed their issues and can show that they are back to delivering the absolute best products out there again, then they will simply be better than other brands again. Now they are just on par with others. So that's why i'm saying there is no reason to go for another brand yet. However, if ASUS still continues now to mess things up going forward, they will fall off a cliff in quality and will then be worser than others.
Time will tell.
Legally, I can use the guarantee of conformity up to 2 years after the purchase of the product. I think I will do it. Not only did they remove oc but they set blck to 99.8 MHz. It seems little, but thousands of complaints and product returns can cause them to stop treating the customer with crap.
But let's keep this in perspective. Sure, releasing bios that lets users overclock their CPUs to smoulders (without them even knowing they are in danger)? It has probably been done before. Releasing bios afterwards that should fix the dangerous setting (but it actually doesn't) with a small print that you VOID YOUR WARRANTY if you install the fix for a dangerous situation the previous official bios put you into?
Priceless.
This won't go away for a long, long time.
The clock drifts slightly to prevent emitting all the EMI at a single frequency. The software just average it out and gives you 99.8. It make no real difference in performance.
Guess they're sending soon JJ Guerrero in to put out the fire. At least he knows his stuff.
Mother board's are nothing more than a interface to plug stuff into how they got so pricey is beyond me I'd rather be spending my money on CPU, GPU or ram.
I kept the motherboard only for the 4 SSD coolers. If I had known about this mess, I would have chosen another brand.
I repeat: it doesn't seem like much, but it's a mess for the buyer and I don't like it.
Anyway, this is the last Gigabyte product bought. For the following purchases, Gigabyte is to ignore.
Gigabyte replied
From the past: 9400F and 10500 with Z motherboards
Sorry for off topic. I finished.
Though the incompetence of Asus cannot be defended.
Just releasing a broken bios that just fries someone system and then claiming they are not liable for putting such a bios out there is just insane.
Good times.