Monday, May 15th 2023

ASUS Announces BIOS Updates for Socket AM5 Motherboards, this Time with Warranty Coverage

We want to address the concerns that have been raised by our users about whether recent BIOS updates will impact the warranty of ASUS AM5 motherboards. We would like to reassure our customers that both beta and fully validated BIOS updates for ASUS AM5 motherboards are covered by the original manufacturer's warranty. We would also like to confirm the following points:
  • The ASUS AM5 motherboard warranty also covers all AMD EXPO, Intel XMP, and DOCP memory configurations.
  • All recent BIOS updates follow the latest AMD voltage guidelines for AMD Ryzen 7000 series processors.
Furthermore, we would like to reiterate our commitment to supporting the AMD AM5 platform and our customers. For any further inquiries about your ASUS AM5 motherboard, please contact our customer service for support. Thank you for choosing ASUS.
Hotline numbers:
  • Headquarters (Taiwan) 0800-093-456
  • USA: 1-812-282-2787
  • UK: 44-1442265548
  • Germany: 49-(0) 2102-5789555
  • France: 0033-170949400
  • Australia: 1300-2787-88
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50 Comments on ASUS Announces BIOS Updates for Socket AM5 Motherboards, this Time with Warranty Coverage

#26
zlobby
beedooToo late, Asus. As someone who's bought Asus boards, and Asus ROG boards (and GPU's) for as long as I remember, I'm ready for a new build and it doesn't look as though it'll be an Asus board this time around - although that said, colleagues and friends are talking about MSI being a terrible company too, so the MSI MEG AM5 is off the table too it seems.

Good times.
I wonder how ASSRook are doing in the consumer market these days?
Posted on Reply
#27
Naito
Asus has joined Gigabyte on my do-not-buy list...
Posted on Reply
#28
beedoo
zlobbyI wonder how ASSRook are doing in the consumer market these days?
I've actually this last week, built an AM5 system around the ASRock Taichi Carrara and 7700X; it seems decent, though the BIOS seemed a little old fashioned, perhaps.
Posted on Reply
#29
Daven
csendesmarkThank you IT Jesus for your work :D
I LOL’ed when I read your comment. :)
Posted on Reply
#30
Dragokar
And who believes that this would have happen without the Public/social media pressure?
Posted on Reply
#31
Klemc

Well i have Asus B650E-E great mbo and OLED 27" since a few days, never had ROG thingies before, my GPU is PNY's 4070TI CPU 7800X3D.

Mobo and CPU are in their boxes (RMAed/returned brand news)...
... waiting BiOs, i seen TUF has 1.0.0.7a since today, should follow all other models.
Posted on Reply
#32
zlobby
NaitoAsus has joined Gigabyte on my do-not-buy list...
My such list filled up pretty quickly. Since then I switched to enterprise solutions and never looked back.
Posted on Reply
#33
Bomby569
I had no issues with countless MSI or Gigabyte products, including mobos. I don't like Asus because of pricing. They all do weird stuff and bad products from time to time.
I guess it helps i'm in the EU and i just hand over broken products to the seller and it's his problem, and all gets solved. All warranties are equally good to me.
Posted on Reply
#34
Case39
Klemc

Well i have Asus B650E-E great mbo and OLED 27" since a few days, never had ROG thingies before, my GPU is PNY's 4070TI CPU 7800X3D.

Mobo and CPU are in their boxes (RMAed/returned brand news)...
... waiting BiOs, i seen TUF has 1.0.0.7a since today, should follow all other models.
For those who dare

Hello everyone
Posted on Reply
#35
csendesmark
zlobbyMy such list filled up pretty quickly. Since then I switched to enterprise solutions and never looked back.
the problem is there is like 5 companies left to produce parts, it is not like in the late 90s or early 2000s
Posted on Reply
#36
zlobby
csendesmarkthe problem is there is like 5 companies left to produce parts, it is not like in the late 90s or early 2000s
Similar in the enterprise segment but at least you know what are you getting for your money i.e., quality product and quality support. Well, nobody cares about OC in WS or server boards but they get the job done nonetheless.
Posted on Reply
#37
csendesmark
zlobbySimilar in the enterprise segment but at least you know what are you getting for your money i.e., quality product and quality support. Well, nobody cares about OC in WS or server boards but they get the job done nonetheless.
OC is the worst aspect of top PC parts aside the crappy LED stuff on them.
While we used to have awesome sometimes even fancy heatpipes on our motherboards to keep em cool, now those are limited to the 1000€ boards...
Posted on Reply
#38
TechLurker
zlobbyI wonder how ASSRook are doing in the consumer market these days?
AsRock has been generally seen as a superior platform to ASUS since their Ryzen days; at least, in the high-end mobo arena with their Taichi series being pretty well-rated against the likes of ASUS' Crosshair series. Sure, they have fewer features or gimmicks, but they're not also installing capacitors wrong or being aggressive with the voltages. If anything, they've made the negative news far less than Gigabyte, MSI, or ASUS since Ryzen 1000s. That's not to say that they haven't had their issues (especially with some of their budget end here or there), but they seem to be doing more things right than their former parent ASUS, and vs some of the competition.

Still, it wouldn't hurt if GN or some other reviewer went back and tested all X670 boards and see who's really compliant with AMD standards. IIRC, a Gigabyte or MSI board also fried an AMD CPU, if I'm not misremembering GN's video.
[/HR]

As to ASUS themselves, I will probably still keep using them for non-motherboard reasons where needed and as-needed, as I haven't seen any issues with the ones I own. I still love their routers, and the ability to convert old ones into nodes via AiMesh as the main router is upgraded over time is a valuable one, and I haven't had any issues with their cases (I'd definitely hope not) or the one PSU I bought for a fancy build (otherwise, I'm still a solid Seasonic user).
Posted on Reply
#39
Unregistered
^ Ya I wasn't even aware of the history of ASRock until recently in terms of them being a "cheap" spin-off brand of ASUS, as it was explained to me, and I've run a number of ASRock boards in my rigs and that I built for family members and have literally (obligatory, *knock on wood*) never had an ASRock board fail.
Posted on Edit | Reply
#40
ValenOne
PatriotK well, your recent bios updates have been tested and found to NOT follow those voltage standards sooo.


Latest BIOS 1616 for ASUS TUF X670E Plus WiFi in SoC Voltage in AUTO.
csendesmarkOC is the worst aspect of top PC parts aside the crappy LED stuff on them.
While we used to have awesome sometimes even fancy heatpipes on our motherboards to keep em cool, now those are limited to the 1000€ boards...
For gaming with AM5, tighten memory timings has higher improvements when compared to OC.
Posted on Reply
#41
mechtech
After watching Jayz2cents. Not sure I’ll buy and Asus board for a bit
Posted on Reply
#42
csendesmark
ValenOneFor gaming with AM5, tighten memory timings has higher improvements when compared to OC.
I will skip the Ryzen 7000 series, so no experience with AM5 so far, thanks for the info.
Posted on Reply
#44
zlobby
ValenOne

Latest BIOS 1616 for ASUS TUF X670E Plus WiFi in SoC Voltage in AUTO.


For gaming with AM5, tighten memory timings has higher improvements when compared to OC.
People need to understand that AM5 CPU can OC themselves automatically to the absolute max if cooling and power conditions are met. It makes zero to no sense to go for manual OC on a recent AMD chip.
Posted on Reply
#45
Minus Infinity
I'm not using AM4 and not affected, but own Asus X570 MB's and prior Asus MB's and their support sucks. My X570 was lucky to get a few months of real support and token fw update. Won't be buying Asus again. Time to maybe try MSI or god forbid Asrock.
Posted on Reply
#46
ValenOne
mechtechAfter watching Jayz2cents. Not sure I’ll buy and Asus board for a bit
Jay2cent is complaining about freebie motherboards.

The first ASUS Intel motherboard's CPU socket seems to have some melted rails. It can be repaired if the damage is just the LGA socket.

The second ASUS Intel motherboard's CPU socket has some bent pins or debris on it i.e. I can fix this.

The third ASUS Intel motherboard was in the wrong color.

As an example, here is one of my ASUS Z8PE-D12s one of two LGA1366 Xeon socket's melted power rail pins. The motherboard still works since it has two CPU sockets.

Jay2cent's LGA 1700 melted pins are in a similar location.

csendesmarkI will skip the Ryzen 7000 series, so no experience with AM5 so far, thanks for the info.
AM5 with enabled PBO has an extended auto boost when there's TDP headroom. There's very little need for manual overclocking.

Ryzens X3D has less need for manual memory timings.

Tightening memory timings are applicable for both AM4 and AM5.



For AM4, Ryzen 7 5800X3D shows potential from Zen 3 core when the memory latency issue is covered by a large cache.

My old gaming PC has an aging Ryzen 9 3900X, ROG Strix X570 Gaming-F, and RTX 3080 Ti combination. I can sell Ryzen 9 3900X and purchase Ryzen 7 5800X3D for a lower-cost gaming PC upgrade.
Posted on Reply
#48
sLowEnd
TechLurkerAsRock has been generally seen as a superior platform to ASUS since their Ryzen days; at least, in the high-end mobo arena with their Taichi series being pretty well-rated against the likes of ASUS' Crosshair series. Sure, they have fewer features or gimmicks, but they're not also installing capacitors wrong or being aggressive with the voltages. If anything, they've made the negative news far less than Gigabyte, MSI, or ASUS since Ryzen 1000s. That's not to say that they haven't had their issues (especially with some of their budget end here or there), but they seem to be doing more things right than their former parent ASUS, and vs some of the competition.

Still, it wouldn't hurt if GN or some other reviewer went back and tested all X670 boards and see who's really compliant with AMD standards. IIRC, a Gigabyte or MSI board also fried an AMD CPU, if I'm not misremembering GN's video.
Asus had a pretty major change in 2012. I wonder if some of the issues years down the line are related to the dumping of Pegatron? Asrock is still affiliated with Pegatron AFAIK.

pcper.com/2012/04/asus-finally-bids-farewell-to-pegatron/
Posted on Reply
#49
Melvis
Never liked or was a fan of ASUS motherboards, they have always had some sort of silly issue even as far back as 2005, so I always stayed clear and glad I always have.
Posted on Reply
#50
ValenOne
sLowEndAsus had a pretty major change in 2012. I wonder if some of the issues years down the line are related to the dumping of Pegatron? Asrock is still affiliated with Pegatron AFAIK.

pcper.com/2012/04/asus-finally-bids-farewell-to-pegatron/

Epson's Ryzen 5 5600X-based PC still has both ASUS's Prime and Pegatron fonts on this OEM motherboard.

Retail ASUS B550 Prime motherboards have a different font style e.g. www.asus.com/motherboards-components/motherboards/prime/prime-b550-plus-ac-hes/
Posted on Reply
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