- Joined
- Dec 2, 2005
- Messages
- 704 (0.10/day)
- Location
- Chicago
System Name | Woot |
---|---|
Processor | AMD FX-9590 |
Motherboard | ASUSTeK m5a99fxpro r2.0 |
Cooling | Corsair H100i gtx |
Memory | 24GB G.SKILL PC3-12800 |
Video Card(s) | MSI GTX 970GTX |
Storage | 2X 256GB SANDISK SSD 3X1TB MIXED HD |
Display(s) | 2x 32" Sony LCD |
Case | CoolerMaster Storm Trooper |
Audio Device(s) | 5.1 Surround Onboard |
Power Supply | Corsair 750W |
Mouse | Junk |
Keyboard | Junk |
Software | Windows 10 Pro x64 |
Benchmark Scores | Anti-Gigabyte rig! |
Recently had issues with my r9 270X. It began artifacting on startup. I found out the card was on warranty, so I requested service and got an RMA number. I packed the card in an antistatic bag. Then with a series of bubble wraps, and finally put the card in the factory foam form i removed from retail package. Today, about 3 days after Gigabyte received my card, I get an email that my card has been denied RMA because it appears as if the card was damaged in shipping. The corner of the PCB is slightly damaged (like if someone dropped it and it fell on the corner). There is no way the shipping company could have damaged the corner, as the card was wrapped in bubbles and in the foam. The box does not look damaged in the pictures as well. I sure as hell never dropped the card! What do you guys recommend I do next?
Here are the pictures the RMA sent me:
"
FROM:
GIGABYTE RMA/Customer Service Department
SUBJECT:
RMA#
USA-1640291
We received your
GV-R928XOC-3GD
GIGABYTE motherboard / video card
Serial Number
4719331345181SN134901009067
We have recently received your RMA package, however the package was received with both damage to the outer package and also the motherboard. Due to the shipping damage the warranty of the motherboard has been voided and the motherboard is being returned as is.
Reason: the PCB is damaged
Please view the attached files for more information.
Due to the shipping damage, repairs to the product can not be made to correct the
problem, Please contact your shipping carrier on instructions to file a shipping damage claim
For more information regarding our RMA policy please refer to the following website.
http://rma.gigabyte-usa.com/DirectRMA/EndUser_Main.asp
"
Here are the pictures the RMA sent me:
"
FROM:
GIGABYTE RMA/Customer Service Department
SUBJECT:
RMA#
USA-1640291
We received your
GV-R928XOC-3GD
GIGABYTE motherboard / video card
Serial Number
4719331345181SN134901009067
We have recently received your RMA package, however the package was received with both damage to the outer package and also the motherboard. Due to the shipping damage the warranty of the motherboard has been voided and the motherboard is being returned as is.
Reason: the PCB is damaged
Please view the attached files for more information.
Due to the shipping damage, repairs to the product can not be made to correct the
problem, Please contact your shipping carrier on instructions to file a shipping damage claim
For more information regarding our RMA policy please refer to the following website.
http://rma.gigabyte-usa.com/DirectRMA/EndUser_Main.asp
"
Last edited: