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Samsung permanently stops Galaxy Note 7 production

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Update:

"South Korean tech giant Samsung has permanently ceased production of its high-end Galaxy Note 7 smartphones after reports of devices it had deemed safe catching fire.

The firm had already reduced Galaxy Note 7 production volumes.

Owners are expected to be able to return the phones for a refund or an exchange for a different Samsung phone.

The firm had earlier said it would stop sales of the phone.

"We recently readjusted the production volume for thorough investigation and quality control, but putting consumer safety as top priority, we have reached a final decision to halt production of Galaxy Note 7s," the company said.

"For the benefit of consumers' safety, we stopped sales and exchanges of the Galaxy Note 7 and have consequently decided to stop production."

Earlier, consumer tech analyst Caroline Milanesi of Creative Strategies told the BBC that Samsung should "call it a day" on production of the Galaxy Note 7 to limit long-term risk to the brand.

However, South Korea's finance minister had warned that the country's exports would be hurt if the phone model was scrapped.

Smoke emissions
In September, Samsung recalled around 2.5 million phones after complaints of exploding batteries.

It later insisted that all replaced devices were safe.

However, that was followed by reports that those phones were catching fire too.

A Kentucky man said he woke up to a bedroom full of smoke from a replaced Note 7, days after a domestic flight in the US was evacuated after a new device started emitting smoke in the cabin.

Even as late as Monday evening, a spokeswoman insisted the phones were safe to use.

But on Tuesday, the company said it would stop Galaxy Note 7 production.

Authorities in the US and South Korea are investigating why even the replacement Note 7 phones that Samsung equipped with a safer battery reportedly caught fire.

An official at the South Korean safety agency said the replacement phones might have a defect that was different from the problem with the original Galaxy Note 7s.

'Brand damage'
Samsung could suffer "a considerable loss of consumer faith," said Greg Roh at HMC Investment Securities.

"If it's once, it could be taken as a mistake. But for Samsung, the same thing happened twice with the same model," he said.

"The reason consumers prefer brands like Samsung and Apple is because of product reliability. So in this case, brand damage is inevitable and it will be costly for Samsung to turn that around again."

At least five fires were reported in replacement devices in the US.

Samsung said it had sold about 45,000 Note 7s through pre-orders in Europe.

There have been no confirmed reports in the UK, where the handset was never fully released.

However, analysts are suggesting the recall and now scrapping of the Note 7 could cost Samsung in the long run, particularly coming just as rivals including Google and Apple have announced new high-end smartphones.

Richard Windsor, from Edison Investment Research, said: "As a result of making a complete mess of the Galaxy Note 7 recall, Samsung is more likely to lose a large number of high-end users to other Android handsets rather than to Apple.

"The real issue is brand and reputation. As long as Samsung carried out the recall smoothly and kept users very happy, the issue would eventually blow over.

"Unfortunately, this is very far from the case, and the fact that Samsung appeared to still be shipping defective devices could trigger a large loss of faith in Samsung products.""

http://www.bbc.com/news/business-37618618



Samsung to Halt Galaxy Note 7 Production Temporarily

Move follows reports of problems with replacement phones.

"Samsung Electronics Co. has temporarily halted production of its troubled Galaxy Note 7, according to a person familiar with the matter, the latest setback for the South Korean technology giant as itstruggles to manage a recall of 2.5 million smartphones.

The move comes after a spate of fresh reports of overheating and fires with phones that have been distributed to replace the original devices, which also had a risk of catching fire.

In a statement Monday in Seoul, Samsung said that it was “temporarily adjusting the Galaxy Note 7 production schedule in order to take further steps to ensure quality and safety matters,” without elaborating.

The production halt underscores the growing seriousness with which Samsung is dealing with its largest product recall to date. Last month, Samsung officials shrugged off reports of overheated batteries, calling the incidents “isolated cases” related to issues of mass production.

In a separate statement a few days later, the company said in response to reports about abnormal battery charging levels in its replacement phones that “the issue does not pose a safety concern.”

While Samsung hasn’t confirmed the latest reports of problems with its replacement phones, it said in a statement Sunday that it was working with authorities including the U.S. Consumer Product Safety Commission to investigate the new incidents.
"

http://www.wsj.com/articles/samsung-to-halt-galaxy-note-7-production-temporarily-1476064520


note7.JPG

"Southwest Airlines flight 994 from Louisville to Baltimore was evacuated this morning while still at the gate because of a smoking Samsung Galaxy Note 7 smartphone. All passengers and crew exited the plane via the main cabin door and no injuries were reported, a Southwest Airlines spokesperson told The Verge.

More worrisome is the fact that the phone in question was a replacement Galaxy Note 7, one that was deemed to be safe by Samsung. The Verge spoke to Brian Green, owner of the Note 7, on the phone earlier today and he confirmed that he had picked up the new phone at an AT&T store on September 21st. A photograph of the box shows the black square symbol that indicates a replacement Note 7 and Green said it had a green battery icon.
"

note7-2.JPG

"Green said that he had powered down the phone as requested by the flight crew and put it in his pocket when it began smoking. He dropped it on the floor of the plane and a "thick grey-green angry smoke" was pouring out of the device. Green’s colleague went back onto the plane to retrieve some personal belongings and said that the phone had burned through the carpet and scorched the subfloor of the plane.

He said the phone was at around 80 percent of battery capacity when the incident occurred and that he only used a wireless charger since receiving the device.

Running the phone's IMEI (blurred for privacy reasons) through Samsung's recall eligibility checker returns a "Great News!" message saying that Green's Galaxy Note 7 is not affected by the recall.
"

devicechecker.0.jpg

"Samsung is likely in full-fledged crisis mode at this point, as a replacement phone catching fire would be truly disastrous for the company's image and finances. The Verge has been in contact with Samsung, which issued a statement that is questionable at best given our findings:"

"Until we are able to retrieve the device, we cannot confirm that this incident involves the new Note7. We are working with the authorities and Southwest now to recover the device and confirm the cause. Once we have examined the device we will have more information to share."​

"Green’s Note 7 is in the hands of the Louisville Fire Department’s arson unit for investigation and the US Consumer Product Safety Commission is opening an investigation into the incident. He has already replaced it with an iPhone 7."

http://www.theverge.com/2016/10/5/1...te-7-fire-replacement-plane-battery-southwest
 
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Oh shiitake mushrooms, this is a nightmare if true.

Actually going to cancel my order as I regularly fall asleep with my phone near my head!
 
Not defending Samsung here, but I have had a galaxy S6 for close to a year now and it has been a great phone without any issues. I don't even see any real reason to upgrade to a S7 anyways. This is just bad press for Samsung's new lineup, only seems to be related to the Note 7s though.

I read something the other day about an iphone 7 blowing up somehow. http://bgr.com/2016/09/30/iphone-7-plus-battery-explosion-again/
 
Glad no one got hurt. This could really hit Samsung's sales and reputation hard though. Not good when they're Apple's biggest competitor.
 
Glad no one got hurt. This could really hit Samsung's sales and reputation hard though. Not good when they're Apple's biggest competitor.

Luckily, for Samsung, they have a very diversified manufacturing portfolio.
 
lithium batteries are a potential fire hazard fact.. they can on rare occasions spontaneously combust.. its a battery technology we all rely on but it does have its downsides..

google the subject and much will come to light.. :)

a few years back i had one explode in my pocket.. it scared the sh-t out of me set my pants on fire (they had to be quickly dropped) and blew the contents of my pocket all over the place..

trog
 
Samsung is clearly not handling these problems very well. With the exploding phones issue, they first insisted changing the battery wouldn't solve it. Then they issued a recall stating replacing the battery would fix it.

Source: http://www.digitaltrends.com/mobile/samsung-halts-galaxy-note-7-shipments-phones-catching-fire/

"The company indicated the problem wasn’t widespread — a representative told Yonhap news that Note 7 units with faulty batteries accounted for “less than 0.1 percent of the entire volume sold” — but not necessarily easy to resolve. Samsung said the issue “couldn’t be [fixed] by changing the battery.”

Out of an abundance of caution, Samsung announced a broad recall on September 2. “The problem can be simply resolved by changing the battery, but we’ll come up with convincing measures for our customers,” a spokesperson for the company said. “For customers who already have Galaxy Note 7 devices, we will voluntarily replace their current device with a new one over the coming weeks.”"


I doubt those having such problems will be content with a new phone of same model, especially those who's phones are being examined for possible arson like this person on the plane.
 
I'm very confused how a powered off phone that is not charging overheated to the point of catching fire.
 
I'm very confused how a powered off phone that is not charging overheated to the point of catching fire.

Theory: The battery probably didn't like the drop in air pressure from the flight. It wasn't that long ago the USPS banned all Lithium-Ion batteries from shipment briefly due to a signifigant uptick in this happening, which they eventually "addressed" via additional handling labels.

Certainly not all Lithium Ion batteries blow up under lower atmospheric pressures as found in airplanes. But some do, and it only takes one to make a headline...
 
Theory: The battery probably didn't like the drop in air pressure from the flight.

The flight was still at the gate.
 
"Green said that he had powered down the phone as requested by the flight crew


Is this even done?

Switch to airplane mode possibly but be asked to turn the phone off for a flight?
 
Is this even done?

Switch to airplane mode possibly but be asked to turn the phone off for a flight?

To answer your q, yes, airlines still ask passengers to turn off phones. It's only some passengers that think this means airplane mode. Official stance though is OFF.
 
To answer your q, yes, airlines still ask passengers to turn off phones. It's only some passengers that think this means airplane mode. Official stance though is OFF.
most carriers only ask that the phone be in airplane mode. even during takeoff and landing. the note 7 being an exception ( see above department of transportation link)
 
most carriers only ask that the phone be in airplane mode. even during takeoff and landing. the note 7 being an exception ( see above department of transportation link)
you must be flying different airlines that my frequent flyer ass is.
 
If you cant use a phone on an aircraft why do they have pricing policies for onboard wi-fi ?





Aer Lingus: £5.85 ($9.95) per hour or £11 ($18.95) per flight; free for business class

American Airlines: £10 ($16) for an all-day pass and £33 ($49.95) for a monthly pass on domestic flights; £8 ($12) for two hours, £11.50 ($17) for four hours or £12.75 ($19) for a full flight on international routes

Delta Air Lines: £13.50 ($19.95) for 60 minutes on a laptop/tablet, £27 ($39.95) for a full flight on a laptop/tablet, £10 ($14.95) for 60 minutes on a mobile, £20 ($29.95) for a full flight on a mobile

Emirates: 10MB of data free, with an extra 500MB for 65p ($1) on Airbus A380 aircraft

Finnair: £3.50 ($5.50) for one hour or £11 ($16.50) for the entire flight on its Airbus A350 (the service is free in business class)

JetBlue: Basic service is free, premium service is £6 ($9) per hour

Norwegian: Free service on flights within Europe and between the US and Caribbean (no service on transatlantic flights)

Qatar Airways: Free for the first 15 minutes, then £3.50 ($5) for one hour or £7 ($10) for three hours. On longer flights, passengers can access wifi for the duration of the trip for a flat fee of £14 ($20).

Southwest Airlines: £5.40 ($8) a day

United Airlines: £2.70 ($3.99) to £10.75 ($15.99) per domestic flight, depending on the distance; hourly rates range from £1.35 ($1.99) to £2.70 ($3.99)

Virgin Atlantic: £14.99 ($22.30) per flight


here is a link to an interactive map of airport wi-fi passwords.....:D

foXnoMad.
 
you must be flying different airlines that my frequent flyer ass is.
mostly united. easiest to book from the tiny local airport near me. they do always complain about my noise canceling headset. something about paying attention to the flight attendant...

If you cant use a phone on an aircraft why do they have pricing policies for onboard wi-fi ?

in flight and takeoff/landing are 2 different phases of the flight. they've always let you use most electronic devices ( in airplane mode) during level flight. its the takeoff/landing that may or may not have you turn your stuffs off.
 
n flight and takeoff/landing are 2 different phases of the flight. they've always let you use most electronic devices ( in airplane mode) during level flight. its the takeoff/landing that may or may not have you turn your stuffs off.


therein lies my confusion........thanks for setting me straight.......:toast:


392945F900000578-3825286-image-a-1_1475761658062.jpg

combination photo shows a Samsung Note 7 exploding as pressure is applied to its fully charged battery during a test at the Applied Energy Hub battery laboratory in Singapore

39294C8700000578-3825286-image-a-3_1475762187752.jpg




3929503000000578-3825286-image-a-4_1475762418313.jpg
 
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one has to wonder how much pressure they were applying. 10kN max is a lot of pressure.
 
Its a problem with all lithium batteries and not exclusively a Samsung issue.
 
Yeah just the note 7 is especially bad at it.

I have a galaxy s7 btw since few months it's working perfect. Abused the crap out the battery until now too - no sweat.
 
Rule number one, never go buy the latest thing out, always wait!
 
I never saw the need to upgrade from the 5..lol
 
Is this even done?

Switch to airplane mode possibly but be asked to turn the phone off for a flight?
I just dropped my partner off at the airport and there are signs asking phones be switched off, and there was a specific announcement regarding the Note 7 saying it is not to be turned on at all.
 
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