Games Keep Freezing RX 5700 XT

[Durvelle27]

Alright guys i'm having a issue where games are freezing and i can't close them out without a forced shutdown using the power button. I just recently (Today) swapped from a RTX 2070 to a RX 5700 XT and updated windows to 1903. Before hand everything worked fine so i'm not sure whats the issue. Any suggestions

 

[Darmok N Jalad]

Did you get rid of the old drivers entirely?

 

[Durvelle27]

Did you get rid of the old drivers entirely?

i uninstalled them than ran DDu

 

[eidairaman1]

i uninstalled them than ran DDu

check for Motherboard BIOS updates

Run ddu twice in windows then once in safe mode. Get the latest chipset drivers for your motherboard install those first then install the graphics driver in between driver installs restart the system

I hope it is not your power supply

Check for CPU thermal throttling too

 

[Durvelle27]

check for Motherboard BIOS updates

Run ddu twice in windows then once in safe mode. Get the latest chipset drivers for your motherboard install those first then install the graphics driver in between driver installs restart the system

I hope it is not your power supply

Check for CPU thermal throttling too

Board on latest BIOs

Ran DDu Twice

Power Supply Was bought back in February

CPUs temps never exceed 68*C @3.9GHz

So i googled it and it seems to be a common issue so far with the 5700 series caused by the drivers

 

[Darmok N Jalad]

Board on latest BIOs

Ran DDu Twice

Power Supply Was bought back in February

CPUs temps never exceed 68*C @3.9GHz

So i googled it and it seems to be a common issue so far with the 5700 series caused by the drivers

It is a new architecture, so I guess they have bugs to work out? Are there beta drivers you could maybe try?

 

[Durvelle27]

It is a new architecture, so I guess they have bugs to work out? Are there beta drivers you could maybe try?

Nope only 19.7.5

Also noticed a bug where if I enable vsync the FPS is capped at 30 when my monitors are 75Hz

So far the only games that work are non demanding games. Everything else either doesn’t load or crashes/freezes

@W1zzard have you experienced these issues with Navi

 

[moproblems99]

Also noticed a bug where if I enable vsync the FPS is capped at 30 when my monitors are 75Hz

Are you using Afterburner?

 

[crgzero]

I'm having the same issues, just built a pc, all AMD theme with the same card and about half my games crash, some have some weird artifacts on screen. Oddly, the list of games with common issues on Radeon's support site I'm having no problems with. As of typing this just got done uninstalling the current driver set and going to see if the one from June 3rd will work. Seems like when I very first got everything running most of my games were working ok. It was updating that did it. Oh well, nothin' to lose but time.

 

[Durvelle27]

Are you using Afterburner?

No

I'm having the same issues, just built a pc, all AMD theme with the same card and about half my games crash, some have some weird artifacts on screen. Oddly, the list of games with common issues on Radeon's support site I'm having no problems with. As of typing this just got done uninstalling the current driver set and going to see if the one from June 3rd will work. Seems like when I very first got everything running most of my games were working ok. It was updating that did it. Oh well, nothin' to lose but time.

Same

I get some weird artifacts in the top right corner which I think is the wattman overlay and it seems like if a touch wattman it really makes things get wonky and freeze.

 

[moproblems99]

Are you using anything other than Wattman? Have you changed any settings? Tried cranking power limit?

Any temp/voltage monitoring programs running?

 

[Durvelle27]

Are you using anything other than Wattman? Have you changed any settings? Tried cranking power limit?

Any temp/voltage monitoring programs running?

Nope just wattman

Yes I tried undervolting which caused system to crash

Only Radeon settings running

It seems like the driver is causing the issue. If I reset Radeon settings and don’t touch wattman I can get WW2 to run until eventually it freezes

If wattman tries to run the performance overlay it glitches and artifacts the area and freezes.

Seems like the drivers are super borked

 

[moproblems99]

Nope just wattman

Yes I tried undervolting which caused system to crash

Only Radeon settings running

It seems like the driver is causing the issue. If I reset Radeon settings and don’t touch wattman I can get WW2 to run until eventually it freezes

If wattman tries to run the performance overlay it glitches and artifacts the area and freezes.

Seems like the drivers are super borked

What about older drivers?

Edit:

I stopped using driver cleaners like ddu because one of the times I used it it cleaned out some drivers with it that I didn't want to go and had a bitch of a time getting it back right. Could I have done something wrong? Certainly. In any case, I haven't used them in at least a decade. I would try a normal uninstall and then load some older ones.

Edit 2:

Also, have you checked Event Viewer to see if you have any good info in there?

 

[Durvelle27]

What about older drivers?

Edit:

I stopped using driver cleaners like ddu because one of the times I used it it cleaned out some drivers with it that I didn't want to go and had a bitch of a time getting it back right. Could I have done something wrong? Certainly. In any case, I haven't used them in at least a decade. I would try a normal uninstall and then load some older ones.

Edit 2:

Also, have you checked Event Viewer to see if you have any good info in there?

Old drivers seem to be even worst

Googling it seems to be a issue going on with 5700(XT) and drivers

 

[moproblems99]

Old drivers seem to be even worst

Googling it seems to be a issue going on with 5700(XT) and drivers

Bummer, I am thinking about picking one up. Interesting to know what the trigger is as it certainly isn't happening to everyone.

Any similarities you can see with your setup/software with other people's complaints?

 

[Durvelle27]

Bummer, I am thinking about picking one up. Interesting to know what the trigger is as it certainly isn't happening to everyone.

Any similarities you can see with your setup/software with other people's complaints?

Seems wattman is the biggest trigger most have reported they haven’t found any fixes

Other state if they did a fresh install than drivers and don’t touch wattman it worked until it crashes again

 

[moproblems99]

Seems wattman is the biggest trigger most have reported they haven’t found any fixes

Other state if they did a fresh install than drivers and don’t touch wattman it worked until it crashes again

Bummer, these problems are tough to find. The only experience I had like this was a conflict between Afterburner and games. Which is interesting because you say the overlay with WattMan seems to really make it go nuts. Are they any other options in AMD Settings related to the overlay that you might be able to flip around?

Edit:

Try turning off all the measurements and changing the interval higher.

 

[Durvelle27]

I just found this on AMDs driver known issue list

“

• Enabling Enhanced Sync may cause game, application or system crashes on Radeon RX 5700 series graphics products “

And I did have it enabled

 

[biffzinker]

I just found this on AMDs driver known issue list

“

• Enabling Enhanced Sync may cause game, application or system crashes on Radeon RX 5700 series graphics products “

And I did have it enabled

Well there's problem. At least you now know what was causing games to crash.

 

[moproblems99]

I just found this on AMDs driver known issue list

“

• Enabling Enhanced Sync may cause game, application or system crashes on Radeon RX 5700 series graphics products “

And I did have it enabled

Did changing it fix the issue?

 

[chr0nos]

Dont know if related but if i put my Monitor refresh rate at 75HZ, GPU-Z and Wattman (GPU clock/power/fan speed/etc) fails to read anything at all, change it back to 60HZ all works ok, lots of silly bugs going on

This on a Sapphire RX5700XT, Monitor using Displayport.

Edit: I did a fresh install of Windows 10 1903, thinking it was that, but nope, was the refresh rate bug. I did a disk image before formatting to fresh install.

 

[xkm1948]

Hopefully drivers will get sorted out soon. RDNA looks promising in the long run

 

[Vayra86]

Am I the only one that doesn't use DDU and doesn't have problems?

No. But a green to red swap or vice versa does have a bit of a manual, let's be honest...

 

[terroralpha]

Am I the only one that doesn't use DDU and doesn't have problems?

No. But a green to red swap or vice versa does have a bit of a manual, let's be honest...

never used on either of my computers. on my main desktop, my current window install went through 4 GPUs and probably 20 nvidia drivers. haven't had a single issue.

on my VR rig, i had two vega 64s (first one died, second developed at horrible coil whine) and now an RTX 2080, on the same install. didn't use it either. in VR, GPUs problems are far more noticeable and i haven't had any problems.

 

[Durvelle27]

Ok so i disabled AMD Enhanced Sync and completely reset wattman and disabled the overlay,

i was than able to complete a full match in WW2 with no issues but weirdly the card doesn't ramp up at all.