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RX 7900 XTX reference at possible vapor chamber design problem + very high hot spot (110c)

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Buying faulty cards and concluding that they're faulty actually concludes nothing. As said above, I believe your findings, but I want to see them confirmed by other sources as well before believing that this is a wide-spread issue. You cannot extrapolate from a handful of (previously known to be faulty) samples.


There is no official statement whether there is or isn't a design error. Let's wait and see before jumping to conclusions, shall we?
Didn't even bother looking into it - when this issues were firstly reported - but the evidence keeps piling up. The worst part: AMD's responses to RMA requests! That's actually something i'd be anxious about: to know i've spent 900$ on a faulty product - and the support department is trying to bamboozle me - to brush me off in the worst possible way (that's one of the worst actions responses one could get in a situation line that). Especially since "that is the only appropriate time" - for this issue to be dealt with. Once the card is burned - that's on you... LEGALLY (as it's usually stated under every warranty coverage - where the fault falls on you for psychically damaged products). Thus, there's nothing you can do about it at that point - you're stuck with a 900$ brick! :banghead:
 
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Absolutely not true. I wouldn’t have known about it since I don’t use use Reddit/AMD and I don’t frequent Tom’s hardware. It is very helpful for me.
I think you misunderstood the point being made. The reddit posts were before AMD acknowledged the issue and offered users to contact support. The reddit posts suggesting AMDs refusal of support were therefore out of date and superceded by the newer info.
 

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States right at the beginning to contact support

So this right here debunks every piece of conjecture now.

Didn't even bother looking into it - when this issues were firstly reported - but the evidence keeps piling up. The worst part: AMD's responses to RMA requests! That's actually something i'd be anxious about: to know i've spent 900$ on a faulty product - and the support department is trying to bamboozle me - to brush me off in the worst possible way (that's one of the worst actions responses one could get in a situation line that). Especially since "that is the only appropriate time" - for this issue to be dealt with. Once the card is burned - that's on you... LEGALLY (as it's usually stated under every warranty coverage - where the fault falls on you for psychically damaged products). Thus, there's nothing you can do about it at that point - you're stuck with a 900$ brick! :banghead:
Show them that Link then.
 
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There is nothing wrong with 12vhpwr connector beside it wasn't made fool-proof enough :rolleyes: (and also ugly), some users didn't realize they did not fully plug in the connector

What AMD have here is terrible QC, they should just de-fund the marketing department and put more money into their QC department.
They used to do that, made some great products but non-techies don't even know AMD make GPUs as a result.
 

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They are companies that are not ashamed to sell such damaged and defective products. Nvidia has also released a card with a lit power jack.
 
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and the support department is trying to bamboozle me -
You have their response mail with possibly wrongful disclaimer. Take the case to court and have it resolved properly.
P.S.
You can claim moral damages and caused distress.
 
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They are companies that are not ashamed to sell such damaged and defective products. Nvidia has also released a card with a lit power jack.

:eek: which one??? That's horrible!
 
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They are companies that are not ashamed to sell such damaged and defective products. Nvidia has also released a card with a lit power jack.
to be fair that was a new product where the company doing the standard is also at fault, this is a vapor chamber, this is old tech, this should not have happened.
 
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:eek: which one??? That's horrible!
The RTX 4090 model also encountered this burning power input problem. I don't know if they fixed it.

to be fair that was a new product where the company doing the standard is also at fault, this is a vapor chamber, this is old tech, this should not have happened.
True, but the customer is not a test board. The factory should have examined and tested it. People shouldn't be dealing with such problems by spending tons of dollars.
 
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I think you misunderstood the point being made. The reddit posts were before AMD acknowledged the issue and offered users to contact support. The reddit posts suggesting AMDs refusal of support were therefore out of date and superceded by the newer info.
Not really. I want to see if that is how AMD treated their customers initially. It is still relevant to the discussion.
 
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Not really. I want to see if that is how AMD treated their customers initially. It is still relevant to the discussion.
There is a difference when they initially think things "are normal" and not grant an RMA or further support. Most companies do same.
vs... them subsequently realizing there may be an issue and telling their users, yes we acknowledge you may have something, pls contact support.

To only post the former, without context of the latter, which is based on new data, is misleading at best. I get that you want the misleading info too, whatever it may be worth to you.
 
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There is a difference when they initially think things "are normal" and not grant an RMA or further support. Most companies do same.
vs... them subsequently realizing there may be an issue and telling their users, yes we acknowledge you may have something, pls contact support.

To only post the former, without context of the latter, which is based on new data, is misleading at best. I get that you want the misleading info too, whatever it may be worth to you.
Wow, what is with the personal attack? The fanbois are out in drove in this thread. Just because you pretend not to know about it doesn't make the problem go away.

No, hitting 110 degrees and throttling is not normal, and the way AMD support just brushed aside the problem is not acceptable. That is what I want to know.
 
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Didn't even bother looking into it - when this issues were firstly reported - but the evidence keeps piling up. The worst part: AMD's responses to RMA requests! That's actually something i'd be anxious about: to know i've spent 900$ on a faulty product - and the support department is trying to bamboozle me - to brush me off in the worst possible way (that's one of the worst actions responses one could get in a situation line that). Especially since "that is the only appropriate time" - for this issue to be dealt with. Once the card is burned - that's on you... LEGALLY (as it's usually stated under every warranty coverage - where the fault falls on you for psychically damaged products). Thus, there's nothing you can do about it at that point - you're stuck with a 900$ brick! :banghead:
How did you come to that conclusion? Do you have a faulty 7900 XTX that you tried to RMA? How did they brush you off?
 
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There is a difference when they initially think things "are normal" and not grant an RMA or further support. Most companies do same.
vs... them subsequently realizing there may be an issue and telling their users, yes we acknowledge you may have something, pls contact support.
It's a little strange to justify companies with billions in revenue that, when they increased the time to change generations of products to a full two years(from previous ~18 months), they didn't have enough time to test and not know until a month after the start of sales about manufacturing defects, poor assembly and poor reference board design and cooling.
 
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5 pages of excuses trying to justify that AMD is not indeed just as bad as Nvidia. :D
 
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It's a little strange to justify companies with billions in revenue that, when they increased the time to change generations of products to a full two years(from previous ~18 months), they didn't have enough time to test and not know until a month after the start of sales about manufacturing defects, poor assembly and poor reference board design and cooling.
It wouldn't be surprising considering that most AAA games come out half-done, and get patched later nowadays. It's a bit more serious with a $1,000 piece of hardware, though.

Let's see what AMD says about it after some proper investigation.

Edit: Also, not the first... my B650 motherboard was absolutely terrible with its original BIOS, but the latest AGESA 1.0.0.4 made it work (just when I was about to RMA it).

A company's merit isn't determined by their faulty products, but by their response to the situation (said Steve from Gamer's Nexus, I think?).
 
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A company's merit isn't determined by their faulty products, but by their response to the situation (said Steve from Gamer's Nexus, I think?).
I don't think there should be any facts that should be ignored. The fact that companies react when there are irregularities is not by their will, but by force of the circumstances, and there are probably laws that they have to comply with.
 

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Wow, what is with the personal attack? The fanbois are out in drove in this thread. Just because you pretend not to know about it doesn't make the problem go away.

No, hitting 110 degrees and throttling is not normal, and the way AMD support just brushed aside the problem is not acceptable. That is what I want to know.
There is no personal attack. Unfortunate you perceived it that way. I'm a devout Nvidia user for last 10 years and have often been accused of being an Nvidia fanboy. I know there is a problem with AMD and am not diminishing it any way. But I like to see facts presented in context and not manipulated by others in a manner that distorts things. You objected to that and I responded in what I believe was good faith. Still you perceived it as an attack. The bottom line is I do see that AMD may have a huge problem, in fact, a potential disaster. But that doesnt change my preference for facts presented in proper context that may supersede earlier data. Very simple premise!
 
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This issue is likely real but overblown. It could be a batch of cards that have bad thermals as a result of not being manufactured properly. That could be anything from the type of material used for the heat pads, It could also be pressure related in terms of the height of the thermal pads. It could be a few other things but what I have not seen is that the GPU hotspot could be anywhere on the card no? If the card is working properly you won't notice it unless looking for it. Gigabyte GPUs have had these problems as well since they went to all automation on the manufacture process. Even my 6500XT had the same issue as my Vega 64. The amount of acrimony that has been created by the perceived focus on the negative aspects of a product that is 3 weeks old is worrying. The manufacture process could be the problem because QC has suffered not because Companies don't care but staffing is suffering everywhere. Are we that siloed to think that PC hardware would not have these issues. Has anyone taken their car in for service lately and experienced how crazy the supply chain is for getting parts?

5 pages of excuses trying to justify that AMD is not indeed just as bad as Nvidia. :D
Do you really believe that AMD are as bad as Nvidia? Do you enjoy FSR on your 3060TI?
 

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This is some good information and it does at least seem that some of the coolers have a problem. I most certainly don't like the sensationalism that he appears to have decided to add with the title of the video as well as with his concluding remarks, I think it tarnishes the scientific data he got and presented, and obviously attracts behavior of fanboyism. But given I always like figuring things out, I do have a variety of remarks and questions of my own. First, I am not very knowledgeable about the specifics of vapor chambers, but I am able to think of a couple of things that would be useful to know.

1. As always, having an example of a working one is always useful for these tests. I believe he had no working ones? But having one that presumably is functioning properly would be good as a point of comparison. It could help narrow down the exact reason the non-working ones are dysfunctional.

2. It is odd that no reviewers ever got this issue? I guess it only is happening with the reference model? And possible no reviewers ever actually test by putting it in a case horizontally or only very few? Which is a little funny, as we can of course make critiques of Amd's QC and testing, but this could also be directed towards reviewers as well, I think? In that them testing in ways that are more comparable to what an end user might experience would be what is most beneficial to end users. So maybe this can be a learning experience for reviewers as well to update their own testing parameters given they are suppose to be reviewing it for the end user's benefit.

3. I would have liked to see some testing on other ways to mitigate the issue, or testing on how certain "fixes" might mitigate the issue. What I mean would be for example, based on his last test, where he flipped it during load and then the issue occurred, but then flipping it back didn't fix it. Does it only not fix it while it is continuously under load? If he shut the system down and allowed the gpu and vapor chamber to cool off, and then placed it back in the vertical position, does it then cool properly again? Also let's say you undervolt and even power limit the card, does this them mitigate the observation he got in his flip test? This of course would not mean there isn't a problem but would be helpful for end users as something they may be able to do to still use their card well until they are able to RMA it, or if they are someone who doesn't want to RMA it.

So these are the thoughts that came to mind when I watched the video. I think cutting right to saying Amd has to recall the cards, or bringing up silly marketing jabs Amd directed towards Nvidia doesn't really help anyone who has the issue or adds anything besides attracting behavior of fanboyism as I mentioned. This is why that is the aspect I didn't like. As I said, what would be helpful would have been more testing on things customers could do to not have the gpu reach max temp. Getting in contact with Amd and relaying this to them and trying to get them to take the proper course of action is also good, but parts of the video comes off, as I said, as merely jabs at Amd.

But anyway, what's most important is understanding exactly what is causing the issue, and from that how many units may be affected. Whether it is a design flaw, or a manufacturing flaw, or a combination where the design had too low margin of error which can then lead to a lot of defects in manufacturing.
 
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There is no personal attack. Unfortunate you perceived it that way. I'm a devout Nvidia user for last 10 years and have often been accused of being an Nvidia fanboy. I know there is a problem with AMD and am not diminishing it any way. But I like to see facts presented in context and not manipulated by others in a manner that distorts things. You objected to that and I responded in what I believe was good faith. Still you perceived it as an attack. The bottom line is I do see that AMD may have a huge problem, in fact, a potential disaster. But that doesnt change my preference for facts presented in proper context that may supersede earlier data. Very simple premise!
Oh calling me wanting to get misinformation on purpose is not personal attack? Nice alternate universe you are living in.
AMD support initially brushed aside the complaints, only to acknowledge it when under pressure. That is a fact, not misinformation. Though you can say it is incomplete fact if the subsequent acknowledgment was not posted.
No need to claim you support nvidia or whatever. TPU is littered with AMD fanbois anyway. I am not surprised if there is one more.
 
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