Mate, this is (one of) the clearest cases for a hidden defect lawsuit that I've ever seen. Will Intel really go the f*** you all route?
Surely they are aware of this. I have to wonder if keeping this on the down low from investors and the general public as much as possible is a play to protect their brand reputation and stock price as much as possible. After all, so long as they don't admit fault and pay off whatever lawsuit comes their way they will never have to broadcast they had a massive issue / issues. The thing is, the vast majority of people are not going to blame the CPU either. They are going to blame windows, the laptop manufacturer, ect. By Intel keeping quiet they in effect let others take the blame. Given Intel's market significance it could actually have a significant impact on the way customers view windows machines as well. It's bad for Microsoft and Desktop PC manufacturers too because that hit to PC stability gets to their bottom line. With how bad this response is, it's not good for the entire ecosystem.
I suppose there's also the bonus of all those CPUs essentially being ticking time bombs as well so it does guarantee a large number of people will need to upgrade in short order. Even if your CPU is stable now, if you shaved 8 years off it's life that's a small bonus to Intel.
The only way this turns out bad for Intel is if enough people educate the public about it to the point where people are assigning blame to Intel and not other parties.
Intel claims that laptop CPUs aren't affected...
A portion of Intel's laptop chips are straight up power limited desktop parts. Alderon games confirmed that these parts are impacted although at a lower rate similar to SKUs lower than the 13900 / 14900K.
Are Intel claims to be trusted?
Intel claimed that the voltage issue doesn't impact their laptop parts, which is partially true if you ignore the desktop variants they put in laptops with lower power caps. That said Intel did say their laptop parts do have an issue but they blamed that on other things. Hard to say what they meant by that in their press releases other then perhaps they are blaming others again.
the thing i wonder with this intel case is that 13th cpus already release almost 2years ago isnt it ?
the news just blown out since few days ago, but before that not much people reporting problem with their 13th cpus ?
i believe there quite some people OCed their intel 13th cpus to this day, and those cpus still running fine ?
while what i am getting from the news is that cpu can get degraded fast within few month, if so normaly we should already getting many report/post from user way before now
considering intel give 3year warranty, people have those 13th cpus should have around 1+years warranty left
but intel respond is just bad, if they feel recall is to much, why not give extra warranty (like +2years), this should at least assure user for the cpus instead worrying about it, and thinking to ditch and replace asap
Fast degradation is only observed with heavy use like in servers. Most customers didn't start to see degradation until 9 months plus. This is why it's hard for any customer to know how much their CPU has been degraded, it depends on how much it's been used in what scenarios and under what settings. A recall would be the only true cure, otherwise a lot of people are going to be left out to try. Heck even a public notice to everyone potentially impacted that made a purchase would be a huge step. We are getting neither.
Also, it's hard to say customers weren't having issue before. Not everyone is going to make it public that they RMA'd their CPU. Just like the whole ASUS RMA debacle, a lot of people didn't come out with their Intel RMA experiences until after the news broke. Then we learned people have been through multiple CPU RMA's already.
I think they’ll get warranty replacements. They also need to get the patch out ASAP so they don’t have even more damaged CPUs. Of course rushing such a patch could also spell disaster.
That's not guaranteed. Degradation might not show for them until after warranty and Intel never notified all of it's customers of the issue. Most customers are uninformed and the CPU is one of the last things people blame to begin with. The standard warranty for OEM laptops and desktops is a mere 1 year.
The real question for me is if this microcode update will actually fix it long term. It’s pretty alarming that this fix is for anything over 65W—it’s like the whole dang lineup and covers more SKUs that we’ve originally been talking about. Now I’m really wondering if this patch might only be buying them more time so they can quietly axe Raptor Lake on a normal timetable, or at least help them fulfill warranty replacements. Raptor Lake was the last of its kind, out of necessity.
If what Intel told us is true it should but you'd have to take Intel at it's word.
The real problem though is that it's impossible to fix CPUs already degraded by this issue and symptoms might now show within the warranty period at all. Even if they do, few people have the diagnostic skills to narrow the issue down to the CPU.
Considering both gens are still under warranty, why the call for class action? If your chip dies just warranty it. Or if you're really THAT worried it'll die after warranty then bump the clocks down 200MHz, I highly doubt anyone would notice any significant change.
Single users RMAing is not a remedy to a product level flaw that has caused permanent damage.
Mind you only retail CPU sales comes with a 3 year warranty. OEM systems are a different matter where standard warranty is only 1 year (in the US at least, people in EU have better remedies)
If Intel wanted to make the issue right without doing a full recall it could release a diagnostic tool just for testing for degradation where any significant amount would qualify you for an RMA. Intel knows the standards to which it releases it's CPUs so it should know how much headroom minimum their CPUs should have and any notable reduction in that should be cause for RMA.
Simply waiting for a CPU to start exhibiting crashing is not a fix, it's condemning a lot of uninformed customers to computer issues. It's not their fault in this instance that they are uninformed either when Intel has not and does not appear in the least likely to inform all potentially impacted customers. That's one of the benefits of a recall, everyone who is effected gets a notice.
If it's a product that has a design flaw it should be recalled by the manufacturer, warranty has nothing to do with it.
Particularly a flaw that has caused permanent damage to said product.
