Different low reading

[Ayoub_MaRoC]

Hello, the same problem of pc crash/bsod happened again, same thing on the "Event Viewer", was playing with PCSX2 while temps for cpu/gpu were kinda low around 50c

 

[QuietBob]

Oh well, back to the drawing board. Are you getting the same exact symptoms as before? A BSOD or a hard reset?

What is your specific RAM model? Two modules? Please put your full system specs in the TPU profile.

 

[Bobaganoosh]

are there any errors or warnings that happen in event viewer - Windows -> system events in within a few minutes before that critical error?

 

[Ayoub_MaRoC]

Hello and sry for the late reply, i'll send information when I go back home

 

[Ayoub_MaRoC]

hello and sry again for the late updates

Oh well, back to the drawing board. Are you getting the same exact symptoms as before? A BSOD or a hard reset?

What is your specific RAM model? Two modules? Please put your full system specs in the TPU profile.

i just boot up the pc and after like 10mins the pc hard crashes and restarted while i was doing nothing, i'll attach a video for my pc spec from CPU-Z

are there any errors or warnings that happen in event viewer - Windows -> system events in within a few minutes before that critical error?

a video shows what happened before the error on the event viewer

 

[Bobaganoosh]

Looking into the tpm wmi error and came up with a few results:
1. Clean your cpu cooler and reapply paste because it could be overheating.
2. Battle Eye anti-cheat requires the tpm module to be activated, which is in the bios settings (advanced > trusted computing).
3. Update motherboard BIOS and graphics drivers to latest.

The minidump file in the one error should have the specific issue you're having. Might be some folks here who can help read it if you share it, but you can also post it on the Microsoft forums for help. Here's one of the similar pages I mean

 

[Ayoub_MaRoC]

Looking into the tpm wmi error and came up with a few results:
1. Clean your cpu cooler and reapply paste because it could be overheating.
2. Battle Eye anti-cheat requires the tpm module to be activated, which is in the bios settings (advanced > trusted computing).
3. Update motherboard BIOS and graphics drivers to latest.

The minidump file in the one error should have the specific issue you're having. Might be some folks here who can help read it if you share it, but you can also post it on the Microsoft forums for help. Here's one of the similar pages I mean

I'll clean the cpu and the cpu cooler alongside the whole pc today, for the bios I'm planning to update it but just little question will I lose the r5 3600 compatibility?

 

[Bobaganoosh]

you shouldn't lose any compatibility by updating the BIOS (I'm not aware of that ever happening anyway), but you will likely lose any settings you've put into the BIOS. If there are specific things like fan speeds, turning off fast-boot, etc., those tend to get wiped when you update your BIOS. So you may want to go through the menus and take pictures of the screens if you have settings you'd like to restore.

 

[jak_2456]

you shouldn't lose any compatibility by updating the BIOS (I'm not aware of that ever happening anyway)

It happened with some old first-gen Ryzen boards (not the board that OP has) where if you updated the BIOS to support 5000-series chips it would remove compatibility with 1000-series chips due to the BIOS chip not having enough storage to hold all of them.

 

[Bobaganoosh]

It happened with some old first-gen Ryzen boards (not the board that OP has) where if you updated the BIOS to support 5000-series chips it would remove compatibility with 1000-series chips due to the BIOS chip not having enough storage to hold all of them.

Oof...I missed that whole situation. thanks for chiming in!

 

[Ayoub_MaRoC]

Yeah what Jak said was i worry about, but i'll search and give it a try

 

[QuietBob]

A couple of ideas:

After cleaning the case/fans/CPU HSF and reapplying the paste, update to the newest BIOS as suggested. You are on version A52ASB21, the latest is A52AS830 beta. You won't lose any compatibility. If you're unsure how to go about it, check the relevant section in your motherboard's manual, or the BIOS settings pdf, or the BIOS update pdf found on the downloads page linked.

When the update is complete, enter the BIOS and load Optimized Defaults. Make sure everything is at default/auto, especially any settings related to CPU and RAM. TPM should already be enabled by default. Save and exit.

Install the latest chipset drivers. Sometimes the setup program may not install every driver successfully on first attempt. Review the summary log at the end of the installation process to ensure that all have been installed correctly. Reboot afterwards (and re-install any missing drivers if necessary).

Please update us on the progress.