ARCTIC Identifies Bad Batch of MX-5 TIM in the Market, Offers Free Replacements

TheoneandonlyMrK · Jan 20, 2022

So I thought I would show whats what with a before and after worth noting the load is world community grid at 60% not 100% and there is less than a minute between pics the first was at a cool ambient of 19 after being idle 10 mins.
the second is after a 15 seconds of load.

iuliug · Jan 20, 2022

maxfly said:
They want you to ship it on your dime?
Then replace it with mx-4?
Mmmmnah. That is unacceptable.

Yes cost is on the user. MX-4 offered at double the grammage. Unacceptable i concur.

maxfly · Jan 20, 2022

I expected far better of them. Arctic has done alot over the years to solidify their brand as one of the best. This response is pretty much the opposite of what I expected. I assumed they would confirm the bad tube, send a shipping label. Then obviously send a replacement tube of mx-5. Their approach makes no sense.

lexluthermiester · Jan 20, 2022

iuliug said:
Artic support said it will replaced with mx-4 (at double the grams) and requires mx-5 be sent at the cost of user.

I'm not buying that statement. Citation required. Let's see a link to where they said this publicly or a screen shot of an email they sent you. Otherwise I call BS on your comment.

VME · Jan 20, 2022

Here is the official statement about the issue with MX-5 paste: PR | ARCTIC MX-5 paste

I've also contacted them today. I'm curious to see if they will going to replace it with an MX-5 or MX-4.

I'm using the MX-5 on an i9-12900k and I've observed in 2 months of use my temps got higher with ~5C . I thought that it's the motherboard manufacturer as I've upgraded my BIOS 7 x times in the last month - new platform (Z690) and a lot of new BIOS updates has been released.

Next week I'm building my 2nd rig with an i7-12700k and hopefully I will get the new (good) paste till then.

I'm a fan of their products and I own 2 x Arctic LF II - 1 x 420mm and 1 x 360mm

Mussels · Jan 21, 2022

I'd take the trade for double the weight in MX4, IF they paid shipping

Its a guaranteed way to get a product with no risk of quality control issues, at least... but not if you end up paying 5x the cost of the MX4 alone

TheoneandonlyMrK · Jan 21, 2022

Mussels said:
I'd take the trade for double the weight in MX4, IF they paid shipping

Its a guaranteed way to get a product with no risk of quality control issues, at least... but not if you end up paying 5x the cost of the MX4 alone

I should be able to photo the batch number and a receipt and they send me it and ditch the return, shit is shit and they're aware it was shit already without further examples.

Catbathat · Jun 18, 2022

For reference, I Personally had a defective hard and oily mx-5 tube. I contacted arctic support, and they asked for a photo of the thermal paste squeezed onto a white paper to prove oil speration, so I sent them a photo and a short video. They approved the replacement, without asking for the tube to be shipped to them. They also asked for a proof of purchase. In the end they sent me a 20g mx4 tube as a replacement to my 8g mx5.

MX-5 also seems to be discontinued by arctic. Its not on available for purchase from their website and it's listed as an end of life product, which probably explains them giving out mx4 as a replacement rather than mx5.

Mussels · Jun 18, 2022

Catbathat said:
For reference, I Personally had a defective hard and oily mx-5 tube. I contacted arctic support, and they asked for a photo of the thermal paste squeezed onto a white paper to prove oil speration, so I sent them a photo and a short video. They approved the replacement, without asking for the tube to be shipped to them. They also asked for a proof of purchase. In the end they sent me a 20g mx4 tube as a replacement to my 8g mx5.

MX-5 also seems to be discontinued by arctic. Its not on available for purchase from their website and it's listed as an end of life product, which probably explains them giving out mx4 as a replacement rather than mx5.

Yeah it's EOL'd, we have some other threads discussing it (although they're kinda... messy. some people really really loved their MX5)

lexluthermiester · Jun 18, 2022

Mussels said:
(although they're kinda... messy. some people really really loved their MX5)

There's an understatement..

iuliug · Jun 18, 2022

From my discussions with them (i ended up not asking for replacement due to the fact that i did not want MX4 and their poor communication and support) they never acknowledged that they EoLed MX5/ hence my annoyance with then that they did mot provide MX5 replacements,.

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System Name	RyzenGtEvo/ Asus strix scar II
Processor	Amd R5 5900X/ Intel 8750H
Motherboard	Crosshair hero8 impact/Asus
Cooling	360EK extreme rad+ 360$EK slim all push, cpu ek suprim Gpu full cover all EK
Memory	Corsair Vengeance Rgb pro 3600cas14 16Gb in four sticks./16Gb/16GB
Video Card(s)	Powercolour RX7900XT Reference/Rtx 2060
Storage	Silicon power 2TB nvme/8Tb external/1Tb samsung Evo nvme 2Tb sata ssd/1Tb nvme
Display(s)	Samsung UAE28"850R 4k freesync.dell shiter
Case	Lianli 011 dynamic/strix scar2
Audio Device(s)	Xfi creative 7.1 on board ,Yamaha dts av setup, corsair void pro headset
Power Supply	corsair 1200Hxi/Asus stock
Mouse	Roccat Kova/ Logitech G wireless
Keyboard	Roccat Aimo 120
VR HMD	Oculus rift
Software	Win 10 Pro
Benchmark Scores	8726 vega 3dmark timespy/ laptop Timespy 6506

ARCTIC Identifies Bad Batch of MX-5 TIM in the Market, Offers Free Replacements

TheoneandonlyMrK

iuliug

maxfly

lexluthermiester

VME

New Member

Mussels

Freshwater Moderator