EA SUCKS. Everything about EA sucks.

[TheMailMan78]

So what happened with Erick?

Who knows.

Yes, the rep made a mistake. Something went wrong, and they could have handled it better.
Same could be said for how you handled the situation.
That said…
The refund policy is clear.
You had plenty of time, and two years is way past anything reasonable.
You got twelve hours out of it. Which at 5$/hour means you got 60$ worth of entertainment out of it.

Problem was I paid 90.

Wow, that's really crappy of them. I'd understand a straight up no, but to agree to refund and then back out isn't fair.
And this REALLY bugs me..

THATS what got me too.

 

[brandonwh64]

well if you actually played video games in general he would probably be like "Yo bro, I understand fam. Here is yo discount AND a full refund" but since you don't, he probably thought you were just wanting meth money.

 

[Jetster]

Erick should know the ruls if he is authorized to give refunds. This not your fault. Playing with you like that deserves some compensation


This is Erick's reprimand

 

[FordGT90Concept]

Wouldn't be surprised if Erick got a strike against him and they probably have a three strike system.

 

[jboydgolfer]

have you tried threatening them? i find that can be beneficial

 

[FordGT90Concept]

If you're really, really, really serious about getting a full refund, Better Business Bureau is really the only path that might work. Even then, I put the odds at less than 10% because you're two years out from purchase. The only way it might work is if you have proof of all these conversations that go all the way back to 2015. If you can document they've been stalling, then you might get somewhere.

 

[TheMailMan78]

If you're really, really, really serious about getting a full refund, Better Business Bureau is really the only path that might work. Even then, I put the odds at less than 10% because you're two years out from purchase. The only way it might work is if you have proof of all these conversations that go all the way back to 2015. If you can document they've been stalling, then you might get somewhere.

I got proof. BUT I honestly don't have much time. Me spreading the word like I have and not buying anymore EA games is about all I have time for.

 

[biffzinker]

I stopped purchasing anything EA/Ubisoft along time go.

 

[jboydgolfer]

As of battlefield 3, and the many disappointing decisions electronics arts made ,I stopped purchasing products from them. iirc, my beef was originally the 2 players no longer allowed to start a match. I understand the issues with points & ranking and all that crap ,but the fact of the matter is when the game shipped and sold (as of my time of purchase ) you could play a two player match, which myself and my roommate did until it was patched to no longer allow any less than four players for a match start... that was the beginning of the end for me when it came to electronic arts. It look like I wasn't wrong either, based on all the complaints from battlefield three ,Battlefield four ,and on and on and on.

Unfortunately my $50 missing every year doesn't make a shits difference

 

[jaggerwild]

Another thread from Toms Hardware

 

[sneekypeet]

Welcome to 2005 and the multitudes of similar threads on the interwebs.

 

[rtwjunkie]

Thanks but I would rather wait for the movie.

Ok, TLDR since you're one of THOSE. He is NOT complaining they didn't refund a two year old purchase.

He IS mad that they approved a refund, and instead of using it as a customer service opportunity and win, they went back on their written word to refund him.

Whether its policy or not, you say you're gonna refund me, then you need to follow through.

 

[Chicken Patty]

Ok, TLDR since you're one of THOSE. He is NOT complaining they didn't refund a two year old purchase.

He IS mad that they approved a refund, and instead of using it as a customer service opportunity and win, they went back on their written word to refund him.

Whether its policy or not, you say you're gonna refund me, then you need to follow through.

It's kinda how Supermarkets are. If they have something labeled with the wrong price they need to honor it. I don't know if there is anything concrete on that, but I've seen that happen personally. Same thing here. He knew he was past the refund period, but he decided to give it a go and the first CS rep told him he would refund him. They should've at least offered some sort of compensation, at least.

 

[Toothless]

It's kinda how Supermarkets are. If they have something labeled with the wrong price they need to honor it. I don't know if there is anything concrete on that, but I've seen that happen personally. Same thing here. He knew he was past the refund period, but he decided to give it a go and the first CS rep told him he would refund him. They should've at least offered some sort of compensation, at least.

We do that in my store but have a $20 adjustment limit. Even three levels above me (we have 6 levels of management in my dept) can't do over 20 bucks so we try to make it work if stuff happens.

 

[Jetster]

We do that in my store but have a $20 adjustment limit. Even three levels above me (we have 6 levels of management in my dept) can't do over 20 bucks so we try to make it work if stuff happens.

You're like "I need to talk to the $100 guy"

 

[TheMailMan78]

Another thread from Toms Hardware

Wow such help. Much input.

 

[MrGenius]

 

[OneMoar]

I think everybody already knew that EA sucks ...

everybody also knew that battlefront was going to suck ....

sucky game by sucky publisher is sucky

 

[RejZoR]

I generally have a good experience with their chat support. They do sometimes have issues with the system. I wasn't able to access support for days once. But when i got in touch with them, it went fine.

 

[Frag_Maniac]

View attachment 90427

LOL, reminds me of some of the guys from India call centers I've dealt with that try to insist their name is "Chip" or something, and the "my friend" part is typical too. Would fit right in with comedy from the Outsourced movie.

 

[Final_Fighter]

they could have at least made it up to you and given you credit for another game of the same value.

 

[Toothless]

You're like "I need to talk to the $100 guy"

By that point we'd call the police to remove that customer.

Also we called the cops on an angry customer. was entertaining.

 

[biffzinker]

Also we called the cops on an angry customer. was entertaining.

I'm listening, since I work in customer service.

 

[RCoon]

Caveat Emptor, this is EA we're talking about.

 

[Toothless]

I'm listening, since I work in customer service.

PM'd

Figured I don't need to post my night here unless people really wanna hear it.