New pc - random reboots

[dashful]

Hello everyone. Built a friend his brand new pc:

CPU: Ryzen 5 5600, no overclock
MOBO: AsRock B550M-HDV (updated it to latest bios)
RAM: G.Skill Ripjaws 2x16GB @3200 MT/s (XMP enabled, both sticks were in one kit)
GPU: Asus DUAL RX 7600XT OC
PSU: Corsair CX750 (Grey label, the good version)
SSD: Kingston NV3 2TB NVMe SSD PCIe 4.0


So we installed a few games, he wanted to play COD 2 for some reason because he was nostalgic and played the game at around 330 fps.
After a while, there was a buzzing noise seemingly from the speakers, and the PC rebooted. The monitor showed nothing so he restarted the pc again and then it worked normally.

Today I tried to play CoD WW 2. Cranked up all settings, had like 260 fps and after about 10 minutes - buzz, reboot, no display. Held the power button to turn the pc off and then turned it on, then it started to display again.

The bios version was 3.30. I updated it to the latest 3.46 version to try and fix it with that. I also put GPU power limit to +20% in hopes of getting it fixed.
750W should be plenty.

More info:
All connections inside the pc are fine. Checked everything multiple times. Everything is seated properly. Windows and drivers are up to date.

In windows event viewer theres only an "unexpected reboot or shut down". Kernel-Power, Event ID: 41, Task Category: 63, level: critical

DxDiag had an error saying "RADAR_PRE_LEAK_64"

Any ideas what to do if it happens again? Thx in advance.

 

[Lost_Troll]

Download HWinfo64 and run it with logging enabled. Then once you crash and restart, post the csv file, and we can look to see if you have a power issue. It sounds like you are having a power supply issue, or your video card or motherboard is, by the buzzing sound that you hear before it reboots.

 

[dashful]

Download HWinfo64 and run it with logging enabled. Then once you crash and restart, post the csv file, and we can look to see if you have a power issue. It sounds like you are having a power supply issue, or your video card or motherboard is, by the buzzing sound that you hear before it reboots.

Okay, will do. I stress tested the gpu for 1 hour with max vram usage and there was no crash. He played doom at 250fps locked... It crashed all 3 times while at very high fps (250-300+)

 

[evernessince]

What is event viewer reporting for the cause of the crash? (win key > type "event viewer" > administrative events)

Might give you some clue as to the source.

 

[DeathtoGnomes]

shouldnt the memory be set to EXPO not XMP?

 

[dashful]

What is event viewer reporting for the cause of the crash? (win key > type "event viewer" > administrative events)

Might give you some clue as to the source.

Level: Critical, Source: Kernel-Power, Event ID: 41, Task Category: 63

Message: The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

shouldnt the memory be set to EXPO not XMP?

Its set to its overclock profile, xmp or expo not sure what it said in the bios when I enabled it. Its running at advertised 3200.

 

[Laurijan]

How old is the powersupply?

 

[dashful]

How old is the powersupply?

Brand new.

 

[Marcus L]

Level: Critical, Source: Kernel-Power, Event ID: 41, Task Category: 63

Message: The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.


Its set to its overclock profile, xmp or expo not sure what it said in the bios when I enabled it. Its running at advertised 3200.

This page might help:
https://learn.microsoft.com/en-us/troubleshoot/windows-client/performance/event-id-41-restart

 

[dashful]

This page might help:
https://learn.microsoft.com/en-us/troubleshoot/windows-client/performance/event-id-41-restart

It didnt...

 

[Marcus L]

It didnt...

So you read it all and followed the suggestions, looked up the bugcheck reference?