NZXT Scam

[eidairaman1]

The ceo threw salt on the fire

I haven't watched all of the interview but Jay is going too soft on this CEO, there is no way the CEO didn't know what was going on, and he doesn't seem to understand why the rental program is an awful service which purposely rips people off.

He would know because he makes a fortune off of it

 

[Deleted member 234478]

Funny how he went to Jayz2cents rather than GN. It would have said a lot more about him and the company if he went to face Steve at GN.

I havent watched the video yet but I predict that Jay probably went easier on them due to him not being the channel that done all the investigating and now continued investigation.

I hope Jay really doesnt hold back.


(watching it now)

jay is trying to save face and show loyalty to the fans. its too fake for me and its like the above poster who posted the BP commercial from south park. were sorry. they would have continued to thieve customers and will if they can. you can see the ceo mumbling and he only had intentions to screw customers.


internet today will kill a buisiness and nzxt knows this. the gaming community is quite close. they will all spread the word and nzxt imo will be out within a year. well deserved fail. I hatte companies. since the pandemic and inflation rise you see the way they have become shady and greedy. they have no limits. nzxt is going down

I hope FTC jump in to screw them too.

otoh im not sure GN would be so much better. all the channels are all great doing their monologue to the camera but face to face with people, I dont think they have what it takes. me? im a S-bag and I would be telling that ceo what a pos he is. youre a bleeeping bleep and I hope your company bleeping goes bankrupt you bleeping bleep. you get what you give.

I haven't watched all of the interview but Jay is going too soft on this CEO, there is no way the CEO didn't know what was going on, and he doesn't seem to understand why the rental program is an awful service which purposely rips people off.

he fully knows. I think he knew that its a brilliant program for the company for making money and would have kept on and im sure will keep on with it as long as he can. the fact they keep changing prices also proves he knows it. up to 1 year and im certain they will be out. I hope this catches attention of FTC too

 

[Dr. Dro]

jay is trying to save face and show loyalty to the fans. its too fake for me and its like the above poster who posted the BP commercial from south park. were sorry. they would have continued to thieve customers and will if they can. you can see the ceo mumbling and he only had intentions to screw customers.

Yeah I must agree with you, this one is being really hard to watch. I don't know if the CEO had advance access to the questions or if the thing was staged, but it doesn't feel genuine.

 

[Hyderz]

desperate aatempt trying to save face. down the shets and this is their end. within a year

steve looks different...

 

[lilhasselhoffer]

So...for those that don't have three hours to spare...

GN:
1) NZXT is getting money out of old product by offering it up in a rental program.
2) The rental is a service, not rent to own. That means you literally never have anything.
3) The marketing with influencers is basically trying to sell this to the vulnerable.
4) The terms in the legal fine print are basically punitive instead of cooperative.
5) The entire website is basically designed to change specifications at will, and because of that contract it's allowed for you to "rent" a 4090, get a 4080, and have to pay a month of the rental service because opening the box to confirm you got what you ordered prevents you from returning the thing if it was ever "used." Not prevents permanently, just prevents a full refund.

The rest of this is framing, justification, and demonstrating their points with hard data...which is time consuming.

Jay:
WTF? This is the BP oil spill from South Park. I know it's been said, but the schtick here is that Jay isn't sure he'll never work with these people again so he's providing a platform for this non-pology to happen. Seriously though, how do you as a CEO pretend that all of this is news to you? You had to get legal to craft the agreement. You had to setup and approve of the website. You had to know that you are sitting on warehousing full of old junk because of bad decisions, and that this was obviously a hail Mary play to try and get financial resources back while functionally writing the stuff off as losses...because that's the kind of scum baggery that we expect from this sort of transparent cash grab to try and *presumably* save a faltering company.


It serves me now to conjecture that GN is going to bring to light emails from former employees authorizing these shenanigans. That's kind of the standard thing to happen after somebody claims complete ignorance in this day and age, no? It'll lead to people absolutely frustrated enough not to engage...and the influencers who shilled this crap will literally have no repercussions. In about 4 months we'll hear about how NZXT discontinued the program, because it wasn't profitable enough, and the current holders of any of this hardware will be given the opportunity to buy it outright for about new pricing...which will basically mean they've gotten to write the hardware off, and get more than fair market value. In six months we'll hardly remember any of this, and NZXT will be fondly remembered for the good times.

I stand by my statement earlier that this isn't evil. It's a CEO who has been forced to either be removed or show a quick turn-around...and they are showing that turn off of a cliff (Road Runner and Wily Coyote style). I'm sure the mental justification was that this would only be for clearing out old inventory, and once they were back to profitable they'd decide to stop pushing the program...which is the same logic a junkie uses. It would instead have just been another chance for NZXT to become profitable, and if it worked the management would continue to push short term gains...which would have eventually made this program find a new low...


I may sound bitter, but that's just because we're in that wonderful period where the games industry blows because the live service and open world trends, along with loot boxes, is finally coming home to kill the industry. The consolidation of publishing has killed so many of the medium sized developers it isn't funny. The hardware industry is again to a place where a console can game better than an equally priced PC. It's all of the bad decisions and stupid trends culling into one category 5 s*** storm...and I hate having to live through it. Thank all that is good that occasionally something awesome slips by...however infrequently...that makes living this life still fun and rewarding.

 

[lexluthermiester]

Funny how he went to Jayz2cents rather than GN.

If you're going to attempt to save face, you don't pander to your accuser.

This was a bad idea..

 

[Bones]

If you're going to attempt to save face, you don't pander to your accuser.


This was a bad idea..

Agreed.
It's clear to me they chose to do an interview with J2C because they knew between him and GN they'd get softballs instead of hardballs.
It also doesn't help in their case GN has the research/evidence they can refer to on a dime - Literally throw it up in the CEO's face on demand per question/answer throughout the interview.

I also agree with others here J2C isn't the type that wants to rock the boat and I could tell that from the few minutes I watched the video.

To be fair, I don't know J2C's actual situation here in regard to either NZXT itself or the whole thing so I can't speak to any of that, but know such dealings do involve business contracts and so on like GN mentioned in their own vid about it.
In Steve's own words at the beginning of the vid when he said they are terminating a 23,000 dollar 4th quarter ad campaign because of it.

However I can say what impressions I got from it and I also bear in mind J2C DID say in their last video they were cutting ties with NZXT.

To that end.....
I quote from J2C's video on this, from timestamp 18:39 to 18:52:
"Moving foward, we are not going to be working with NZXT, ummm.... I don't see it being possible with their current model of how they are operating, to be able to in good conscience, work with them moving foward".
End quote.

Now - What that really means for the future isn't 100% clear to me because it seems to leave a conditional exit ramp that would let them resume working with them based on the criteria layed out by the statement made.
Something more "Exact"/in detail to that end from J2C would certainly help, be it in NZXT correcting said business practices, the CEO (Owner) no longer being in/with the company, or by what other means or form it can take to create this set of conditions.

Not going to speak further about it here, instead I'm gonna watch and see how it all pans out in the end to get the real story of who does what, when and how.

 

[FreedomEclipse]

I haven't watched all of the interview but Jay is going too soft on this CEO, there is no way the CEO didn't know what was going on, and he doesn't seem to understand why the rental program is an awful service which purposely rips people off.

And he still tries to justify people paying 3k a year for a rental machine multiple times.

 

[kurosagi01]

Money talks, everybody knows that, we can call them out all we like but unless a penny drops they aren't going to do anything.
At the end of the day, a lot of people brain has rotted by "subscription" services. Practically a subscription for almost anything now, it makes some logical sense for like using software applications(microsoft office, adobe, netflix, spotify etc) or something you will use frequently(amazon prime if you order stuff a lot).
But we have subscription from the basic needs(toiletry, body grooming) all the way to car rental/PCP deals.
Signing a PCP or HP deal on a car can make some sense for some people, but some people don't do the math when it comes to after care and actually using it.
The people that pay for stupid subscription for like BMW heated seat function to even now whatever this is from NZXT, rather than getting a loan or using some type of low interest/0% credit to purchase it out right deserved to be scammed in harsh reality.

 

[DemonicRyzen666]

Money talks, everybody knows that, we can call them out all we like but unless a penny drops they aren't going to do anything.
At the end of the day, a lot of people brain has rotted by "subscription" services. Practically a subscription for almost anything now, it makes some logical sense for like using software applications(microsoft office, adobe, netflix, spotify etc) or something you will use frequently(amazon prime if you order stuff a lot).
But we have subscription from the basic needs(toiletry, body grooming) all the way to car rental/PCP deals.
Signing a PCP or HP deal on a car can make some sense for some people, but some people don't do the math when it comes to after care and actually using it.
The people that pay for stupid subscription for like BMW heated seat function to even now whatever this is from NZXT, rather than getting a loan or using some type of low interest/0% credit to purchase it out right deserved to be scammed in harsh reality.

Subscriptions never make senses & are always way overpriced for what you get.
You literally get the same thing as everyone else nothing is tailored made to you like 99% of their claims they are.

 

[Hecate91]

he fully knows. I think he knew that its a brilliant program for the company for making money and would have kept on and im sure will keep on with it as long as he can. the fact they keep changing prices also proves he knows it. up to 1 year and im certain they will be out. I hope this catches attention of FTC too

Exactly, he knows and either he came up with the idea or talked to the management or marketing and approved of a plan of never owning the hardware while prices to rent constantly change or go up with no notification to the customer, and the fact the CEO decided to talk to Jay only makes things worse with too many soft questions and no real honesty answering questions, just a bunch of lame excuses.
I don't know if NZXT would go under, not saying I wouldn't want them to since I wouldn't miss them as a company with the policies they have, the CEO is done for sure and since NZXT is getting funding from the same investment firm that owns Corsair I would expect the investment company to buy out NZXT then quality would go even lower like what happened with Corsair after they were bought out.

And he still tries to justify people paying 3k a year for a rental machine multiple times.

Yeah it's sad after Jay talks with him for more than an hour he still doesn't see how renting without ever having the chance to own it is terrible, though I wouldn't expect a person to when the profit margins are massive if the customer doesn't know they're getting scammed.

 

[lexluthermiester]

I also agree with others here J2C isn't the type that wants to rock the boat and I could tell that from the few minutes I watched the video.

Yeah, that was kinda hard to watch.

 

[A Computer Guy]

Not going to speak further about it here, instead I'm gonna watch and see how it all pans out in the end to get the real story of who does what, when and how.

From a certain perspective it must suck to be J2C as GN keeps hammering YT sponsors on shenanigan's. Ex: EK, NZXT, who's next?

 

[FreedomEclipse]

From a certain perspective it must suck to be J2C as GN keeps hammering YT sponsors on shenanigan's. Ex: EK, NZXT, who's next?

GN Hammered Asus and newegg regarding their RMA returns and Gigabyte regarding a rather explosive PSU.

Although in NZXT's case (heee heeee). They were a repeat offender. People seem to have forgotten how quickly they were to either ignore or downplay the issue when it came to one of their PC cases that would cause sparks and in worst cases catch fire.

I think they are pretty rotten by this stage.

 

[lexluthermiester]

their PC cases that would cause sparks and in worst cases catch fire.

Yup, just one dumpster fire after another...

From a certain perspective it must suck to be J2C as GN keeps hammering YT sponsors on shenanigan's. Ex: EK, NZXT, who's next?

That's not Steve's fault and Jay knows it. Steve's just following the info and leads where they go.

 

[FreedomEclipse]

GN's response. I honestly cant see how NZXT can carry on thinking they are doing nothing wrong. "Its the customers who are wrong"

 

[A Computer Guy]

GN's response. I honestly cant see how NZXT can carry on thinking they are doing nothing wrong. "Its the customers who are wrong"

I have to admit I had a good chuckle at Steve's plug into the Spiderman meme.

 

[TissueBox]

GN's response. I honestly cant see how NZXT can carry on thinking they are doing nothing wrong. "Its the customers who are wrong"

Oh wow it got worse. Shifting everything to a misunderstanding and "confusion" amongst consumers, while changing the previous marketing to mean completely different things than it initially did. They also changed the subscriber agreement's onerous terms to be significantly less onerous - all while saying that it was just confusion. Knowing what they did wrong, change it quietly, while at the same time not acknowledging what they did wrong. It's probably a legal thing but this damage control is spectacularly poor.

This one was especially funny to me. On the same page, the Affirm financing for "Buy" offers a lower monthly rate (and net amount) than what you would pay for "Subscribe" and you would own the PC in the end.

 

[freeagent]

Lol, the way he says "Shut the Fuck up" is mint, exactly how I would say it

 

[eidairaman1]

GN's response. I honestly cant see how NZXT can carry on thinking they are doing nothing wrong. "Its the customers who are wrong"

I suspect NZXT is going to go bankrupt once people finally catch on.

 

[DeathtoGnomes]

"Click Here"

 

[lexluthermiester]

I'm going to offer a few points to the discussion.

1. Regardless if Fragile is the primary and NZXT is facilitator and supplier, NZXT is still equally responsible as they are the storefront and equal partner in the arrangement.

2. In the JayzTwoCents interview, it was plainly obvious that Johnny was not being forthcoming. Regardless of reason, if one can't tell the truth and the whole truth, you keep your mouth shut.

3. Also in the J2C interview, it was VERY clear Jay was not enjoying any part of it. He did well keeping control of the conversation and interview, but he clearly didn't enjoy it.

4. NZXT is clearly in CYA mode and couldn't care less about the public they claim to want to serve.

5. GN/Steve knows his craft and will tolerate BS from no one.

6. Like Artesian and EK, NZXT's days are numbered..

 

[lilhasselhoffer]

...

4. NZXT is clearly in CYA mode and couldn't care less about the public they claim to want to serve.

5. GN/Steve knows his craft and will tolerate BS from no one.

6. Like Artesian and EK, NZXT's days are numbered..

So...I don't want to be this blunt...but maybe by the time it gets to GN you've already had the opportunity to fix things and have decided not to, in such a way as to be absolutely unsalvageable.

Let me offer a parallel. A company I used to work for produced an item. They sold it with three promises. 1) It is strong enough to take a baseball thrown at 90 mph. 2) It has a lifetime warranty. 3) If you are unsatisfied we will fix it in-place.

All of those promises seem great...until you start getting to the details. Our product, using 30% filler, could take a baseball. Since the time of that claim we'd switched to using 65+% filler. We now had to put extra material on...made primarily out of the filler, to prevent the goods from cracking in transit. Not an ideal situation, but it got worse. There were a bunch of customer complaints, and we had a limited number of mobile repairers. You had people getting on a plane, flying for 3 hours, and then spending the week to repair 12-20 items...where the extra 3% in making the material with less filler would have saved us about 80% of the cost of the unit itself in labor. The bigger problem is that with all that warranty the company tried to weasel out of a lot of its requirements. The fine print is that if the warranty comes at a later date, or if it might be shipping damages, we didn't honor it. Lifetime was at most 3 years, because after that all damages were considered use based. What was most frustrating is that after you deal with half a dozen units that showed the exact same failure the push was always to negotiate a settlement...because we knew our people did it, but were never responsible for the work surrounding the thing we sold. Imagine screwing together an assembly for a ceiling fan, and your supplier of an inductor knowing they made bad stuff...but refusing to pay for the labor to deconstruct the fan to get access to the inductor.


If GN was in our industry they'd uncover months of wait for warranty repair, claims denials that made little to no sense, practices that made their warranty worthless, legal terminology in the warranty that basically made it less enforceable than the average Youtube crap post, and all of this was because the company was in the middle of a self inflicted financial problem because their greed during a previous time had led them to bad decisions.

 

[Bobaganoosh]

[snip]
A company I used to work for produced an item.
[snip]

How come you only "used to work for" them? lol j/k. that's one of those where you (assuming you're not an A-hole) give management an ultimatum about fixing their decision-making or you'll be off to your next employment opportunity. Being that the decision-makers like that never like to admit they were wrong, it's usually just a matter of time before you need to find your next job.

 

[FreedomEclipse]

So...I don't want to be this blunt...but maybe by the time it gets to GN you've already had the opportunity to fix things and have decided not to, in such a way as to be absolutely unsalvageable.

Im sure Steve gave NZXT plenty of time to respond. I think he's mentioned that they ignored him when he reached out for comment and im sure Steve would have contacted them a few times before going ahead with the video.

But as soon as the CEO started responding on X. We all probably nodded our heads in unison as we understood why they ignored Steve.