Hong Kong Distributor Runs Out of Replacement Core i9-14900K, Offers Refunds
Synnex Technology International is a major Hong Kong-based distributor of PC components, which also retails directly. PC enthusiasts in Hong Kong have been trying to avail replacements for their Intel Core i9-14900K processors under Intel's laid down procedure, including extended warranties for the processor, which has been hit by the notorious physical degradation issue. A customer sent in their i9-14900K to find that they are not getting a replacement chip, because Synnex ran out of chips to send customers as replacements.
The retailer sent in a template response that the chip sent by the customer cannot be repaired or replaced, but the customer can avail a cash refund of HKD $4,200 (around $540), which is close to the street price of the processor. The processor itself has been running out of stock in many places, partly because inventory in the channel is being directed toward honoring warranty claims. The only practical way to honor a processor warranty claim is replacement, since there is very little that can be repaired by a distributor (except maybe the stock cooler). HKEPC reports that the user took Synnex up on its offer for refund, sold everything in their machine except the SSD, and is now planning to build a new machine based on the Ryzen 9 9950X.
The retailer sent in a template response that the chip sent by the customer cannot be repaired or replaced, but the customer can avail a cash refund of HKD $4,200 (around $540), which is close to the street price of the processor. The processor itself has been running out of stock in many places, partly because inventory in the channel is being directed toward honoring warranty claims. The only practical way to honor a processor warranty claim is replacement, since there is very little that can be repaired by a distributor (except maybe the stock cooler). HKEPC reports that the user took Synnex up on its offer for refund, sold everything in their machine except the SSD, and is now planning to build a new machine based on the Ryzen 9 9950X.