Monday, February 1st 2016
Seagate Hit with Class Action Lawsuit over High HDD Failure Rates
Hard drive major Seagate has been hit with a class action lawsuit, accusing it of abnormally high failure rates for its 1.5 TB and 3 TB internal and external/portable hard drives. It also accuses the company of false claims over "reliability" and "dependability" in its marketing.
The lawsuit cites data aggregated by cloud solutions company Backblaze. According to this data, a 3 TB Seagate hard drive is three times as likely to fail, as a Western Digital (WD) 3 TB hard drive. It's also ten times as likely to fail as a Hitachi drive. The data appears to look at percentage failure rate, and not raw failed drive volumes, so market-share and volumes shipped by each company is not relevant. Seagate is yet to respond to the lawsuit.
Source:
OC3D
The lawsuit cites data aggregated by cloud solutions company Backblaze. According to this data, a 3 TB Seagate hard drive is three times as likely to fail, as a Western Digital (WD) 3 TB hard drive. It's also ten times as likely to fail as a Hitachi drive. The data appears to look at percentage failure rate, and not raw failed drive volumes, so market-share and volumes shipped by each company is not relevant. Seagate is yet to respond to the lawsuit.
48 Comments on Seagate Hit with Class Action Lawsuit over High HDD Failure Rates
- They fail for no reason, i.e firmware broken, PCB damaged
- Always kept under low temperature conditions (less then 40 degrees operation and still failing)
I had a small business going with HDD recovery. Guess what the highest amount of disks purely by brand where? Seagate. For no reason a corrupt firmware in 8 out of 10 occasions. Sometimes a burned PCB or in worst case serious damage to heads / platter / disk itself.
Conclusion: to my opinion seagate used to produce quality drives, but the last couple of years (< 8 ) they are producing discs that have an high unusual outtage.
Yes warranty and all is included whenever a disk fails, but recovery services from seagate still costs money. And the hassle you have to get your data back...
lately i've bin buying samsung HDD's for storage. Some of them are older then 4 years and still happily running. There are better HDD manufacturers out there and seagate does not belong anymore to that.
I even have one of the famous 1.5TB 7200.11 drives and it works.
The 4TB seem to be better from what ive read online. I have a few of those (knock on wood). I will get rid of all my Seagate 3TB in my File Server and just keep as emergency drives now.
It could be just that model. But then Seagate has a history of particular models with serious to critical issues. Maybe a firmware update could help.
On the other hand I have 3 Barracuda LP 2TB which I used for a year then applied a firmware update to it and they are all still going strong after 8+ years. Granted I only power it up to get data now.
Its all about money. Why make a drive that lasts forever like the good ole days. Planned obsolesence I say!
Spot on.
Seagate is being given a bad rap here. They've never been my preference, but it's just a personal thing. I don't believe them to be any better or worse than WD.
QFT!!!!!!!!!!!!!!!!!!!!
All Seagate and WD drives i have purchased since 2005 have failed including 4x Seagate 8Tb Archive drives.
All drives are read only once they have been filled up and are accessed on average 10 times a day.
I am still running a single WD drive from 2014, which is pretty much close to death.
All Seagate and WD external drives ever puchased by myself or a customer ended up being a refurbished drive. In most cases of 2Tb external drives, it was a failed 3Tb drive slapped into an enclosure and marked as 2Tb.
Back in the day, when WD got flooded and the prices went up, the boss decided to purchase as many external drives that were still being sold by retailers such as Officeworks at their lowest price around Australia, remove the enclosures and sell them as internal drives for customers computer systems. Every single drive ended up being a refurbished drive, around 10,000+ units.
My current brand of choice is Hitachi, but my advice is to ALWAYS have a backup of your important data regardless of brand.
Hitachi isn't made since they were bought by WD... so those are 2010 drives...
HGST weren't being bought because they are expensive... small samples size on those.
Toshiba has the tools from hitachi due to WD purchase of hitachi.
I tend to buy toshiba, every seagate drive I have bought has died... ever WD red drive I have bought has died.
Doesn't change the fact that seagate drives are fragile. WD green/red are shit.
The volume requirements of the industry require cheaper drives where failure is the norm.
I'll leave some of it up. The Backblaze story is real. They even admitted to the internal report which leaked. What is questionable is there are no set testing standards to do a study. This is outlined quite well here:
www.enterprisestorageforum.com/storage-hardware/selecting-a-disk-drive-how-not-to-do-research-1.html
And for a well-written synopsis:
www.theregister.co.uk/2014/02/17/backblaze_how_not_to_evaluate_disk_reliability/
And even Tom's has a good evaluation of the lawsuit and then deeper background into the Backblaze figures in relation to it:
www.tomshardware.com/news/seagate-hdd-failure-lawsuit-3tb,31118.html
Tweaktown's teardown of their methods, which show the results mean nothing:
www.tweaktown.com/articles/6028/dispelling-backblaze-s-hdd-reliability-myth-the-real-story-covered/index.html
I agree Greens are fragile, if not used properly. Used in an external drive, which is not constantly accessed, ie used for storage, I have had great success with them. That is the ideal situation for their idle down. The problems with Greens most people have is they are constantly accessing them, which is usually right after it idled down, since it's a short time period for it to do so. This causes the load/unload count to rise abnormally.
My experience with Reds though is completely different than yours. I've got 9 Reds in my home server that run 24/7, and have been for over 3 years straight. Yes, they are coming up on their max hours, but otherwise, not a thing is wrong with them.