Tuesday, August 17th 2021
GIGABYTE Reportedly Refuses to RMA Customer's GP-P750GM Power Supply
If you have been following the recent drama of GIGABYTE selling exploding power supplies, then you are aware of the happenings with GIGABYTE response, our PSU expert's response, and of course the massive backlash from customers. Today, according to a Reddit user u/Tinefol, GIGABYTE has refused to RMA the power supply that is eligible for the RMA program. The user is an owner of the GP-P750GM unit, which is part of the exploding units. He proceeded to open a ticket where he included the wordings from the company's press release, to which he got a response that "This press release is applicable only to the newer batches".
However, that is not the case. The press release states that GIGABYTE will offer RMA service on various models with the supported serial numbers. In the case of GP-P750GM PSUs, the RMA service is available for units with serial numbers ranging from SN20243G001301 to SN20453G025430. The customer that requested RMA has serial number SN20243G001306, which is eligible for return and exchange. The ticket response of "This press release is applicable only to the newer batches" holds no value as the press release does not refer to production time, but rather serial numbers of PSUs.
Source:
Reddit
However, that is not the case. The press release states that GIGABYTE will offer RMA service on various models with the supported serial numbers. In the case of GP-P750GM PSUs, the RMA service is available for units with serial numbers ranging from SN20243G001301 to SN20453G025430. The customer that requested RMA has serial number SN20243G001306, which is eligible for return and exchange. The ticket response of "This press release is applicable only to the newer batches" holds no value as the press release does not refer to production time, but rather serial numbers of PSUs.
100 Comments on GIGABYTE Reportedly Refuses to RMA Customer's GP-P750GM Power Supply
I'd change this to Sold instead of Made seeing evga does not Make psu's just rebrands them and sells them.
I have many 1200p2/ 1000p2/ 850p2/ 750p2 I agree they are quite good but are all Made by super flower not evga.
Their newer products, not so much... i also had my Aorus 3080 with factory AIO leak within a week or so of owning it
Man, I thought the PSU thing was a shitpickle but adding the RMA catastrophe? Yeah, Giga's woes just exploded into a giga-shitpickle!
Can not find any flaws in their testing methods or conclusions. The results speak volumes!
@ Gigabyte, you have made a series of mistakes. First was the design of these PSUs. Second was the very shady and malicious attempt to sweep it all under the rug by denying a problem existed and refusing RMAs. Third was the very transparent attempt to discredit the the testers and their methodologies. Fourth was the doubling down after facts proved there was a problem.
Seriously, own up, own the problem and make it right with everyone. Otherwise, your days a major player in the tech industry are numbered and that number is small. Trust is CRITICALLY important and you've lost a lot of it.
pcmasterrace/comments/pbw3cm
EVGA units are generally solid until you get into the cheapies.
There is sooo much fud out there regarding who makes what when trying to track down EVGAs oems. Ive given up taking googles word for it. Its not that hard tbh. If you ask, they will usually tell you who builds their power supplies.
Yep in the USA BBB is good to report on
www.bbb.org/
Along with facebook/ twitter/.... heck even make a youtube video lol
Otherwise best to just avoid gigabyte all together in the future.
Gigabyte, microsoft and Apple are currently at the top of my Black List. Gigabyte has been there since 2011.
Giga? exploding hardware, refusing warranties.
MSI? To this day they still sell AM4 boards with VRMs that jump over 100C and thermal throttle on stock settings.
ASUS? The motherboards use UEFI to sneakily install their bloatware software into clean windows installs (Theres a BIOS option to disable it, but it defaults to on)
Corsair? After the iCue fiasco they're finally fixing, the fear of buying a case that relies on one software that could abandon support at any time... oof.
Fractal? They handled theirs well. I even asked them for a new USB-C port for my out of warranty case, and they just sent one free from sweden to AU, with nothing but a picture of the problem required.
MS tho? Is this because they want to push online logins? I've used a few surface tablets and they're fine, and i have no major issues with their OS's.