Tuesday, August 17th 2021
GIGABYTE Reportedly Refuses to RMA Customer's GP-P750GM Power Supply
If you have been following the recent drama of GIGABYTE selling exploding power supplies, then you are aware of the happenings with GIGABYTE response, our PSU expert's response, and of course the massive backlash from customers. Today, according to a Reddit user u/Tinefol, GIGABYTE has refused to RMA the power supply that is eligible for the RMA program. The user is an owner of the GP-P750GM unit, which is part of the exploding units. He proceeded to open a ticket where he included the wordings from the company's press release, to which he got a response that "This press release is applicable only to the newer batches".
However, that is not the case. The press release states that GIGABYTE will offer RMA service on various models with the supported serial numbers. In the case of GP-P750GM PSUs, the RMA service is available for units with serial numbers ranging from SN20243G001301 to SN20453G025430. The customer that requested RMA has serial number SN20243G001306, which is eligible for return and exchange. The ticket response of "This press release is applicable only to the newer batches" holds no value as the press release does not refer to production time, but rather serial numbers of PSUs.
Source:
Reddit
However, that is not the case. The press release states that GIGABYTE will offer RMA service on various models with the supported serial numbers. In the case of GP-P750GM PSUs, the RMA service is available for units with serial numbers ranging from SN20243G001301 to SN20453G025430. The customer that requested RMA has serial number SN20243G001306, which is eligible for return and exchange. The ticket response of "This press release is applicable only to the newer batches" holds no value as the press release does not refer to production time, but rather serial numbers of PSUs.
100 Comments on GIGABYTE Reportedly Refuses to RMA Customer's GP-P750GM Power Supply
I was always considering Gigabyte's products when looking for a PSU. After all these, never again, especially after Gigabyte's response and now this case, that is probably one of the many we will never hear about.
I think i'll stop buying gigabyte products, despite like my giga monitor.
Good job!
Oh jese, not only do these PSUs explode but they cause physical harm to the user as well in the form of metal splinters and bleeding. Good going there, Gigabyte; going for our blood I see.
Guess I can put them on my "do not buy" list. MSI got dangerously close to being put on there, but they handled my motherboard RMA flawlessly. ASUS and EVGA haven't let me down so far.
My guess is Newegg had a shit ton of stock and Gigabyte wouldn't allow them to be returned, so Newegg just resorted to a shady tactic and bundled them with GPUs for their shuffles.
I think anyone that had to purchase one of these PSUs from Newegg, regardless if they were part of a bundle or not, Newegg should be allowing a return of the PSU for a full refund and paying the cost of shipping. Let Newegg take it in the shorts.