1:13:06 PM
System: Connecting...
1:13:06 PM
System: Your reference number for this chat session is 2290932
1:13:06 PM
Mike : Initial Question/Comment: RMA
1:13:11 PM
System: Waiting for a Customer Representative...
1:13:11 PM
System: You are number (30) in queue.
1:14:17 PM
System: You are number (29) in queue.
1:16:27 PM
System: You are number (28) in queue.
1:16:42 PM
System: You are number (27) in queue.
1:19:27 PM
System: You are number (26) in queue.
1:19:47 PM
System: You are number (25) in queue.
1:22:23 PM
System: You are number (24) in queue.
1:24:13 PM
System: You are number (23) in queue.
1:30:39 PM
System: You are number (22) in queue.
1:34:19 PM
System: You are number (21) in queue.
1:35:49 PM
System: You are number (20) in queue.
1:37:39 PM
System: You are number (19) in queue.
1:41:31 PM
System: You are number (18) in queue.
1:44:36 PM
System: You are number (17) in queue.
1:49:12 PM
System: You are number (16) in queue.
1:49:47 PM
System: You are number (15) in queue.
1:50:07 PM
System: You are number (14) in queue.
1:50:17 PM
System: You are number (13) in queue.
1:50:32 PM
System: You are number (12) in queue.
1:53:17 PM
System: You are number (11) in queue.
1:53:27 PM
System: You are number (10) in queue.
1:56:23 PM
System: You are number (9) in queue.
1:56:43 PM
System: You are number (8) in queue.
1:57:18 PM
System: You are number (7) in queue.
1:58:03 PM
System: You are number (6) in queue.
1:58:13 PM
System: You are number (5) in queue.
1:58:23 PM
System: You are number (3) in queue.
2:02:03 PM
System: You are number (2) in queue.
2:02:13 PM
System: You are next in queue...
2:05:04 PM
System: Christy Y. has joined this session!
2:05:04 PM
System: Connected with Christy Y.
2:05:04 PM
System: Hi Mike Rogerson! My name is Christy Y..
2:05:14 PM
Christy Y.: Good morning, Mike.
2:05:28 PM
Mike: Hi Christy, Afternoon here in the Northeast
![Wink ;) ;)](https://tpucdn.com/forums/data/assets/smilies/wink-v1.gif)
2:05:48 PM
Mike: I' writing regarding RMA 75037020,
2:07:07 PM
Mike : Sen a defective video card back lat week, it was accepted and pending return. Today I noticed a refund of $220. I paid $279.99 for the video card.
2:07:39 PM
Christy Y.: May I have a moment to look into this for you?
2:07:49 PM
Mike: Absolutely
2:09:14 PM
Christy Y.: Thank you for your time, Mike. No worries! The refund for the game order will be processed separately after RMA fully processed.
2:10:04 PM
Mike So the free game was subtracted?
2:10:59 PM
Christy Y.: The refund of the game order will be processed by our systme separately since the orders were split by our system.
2:10:59 PM
Christy Y.: Is there anything else I can assist you with today?
2:11:25 PM
Mike: How much will that refund be for and when will it be proccessed?
2:12:04 PM
Christy Y.: You paid $279.99 for the order so we will surely refund you the full amount of the order.
2:12:38 PM
Mike: Ok, thanks Christy. You guys are busy today, I'll let you go! All set
2:13:09 PM
Christy Y.: You are always more than welcome!
2:13:14 PM
Christy Y.: Thank you for giving me an opportunity to serve you. Before we end our chat, I want to invite you to take our Customer Satisfaction Survey. To take the survey, all you need to do is click the "Exit" button at the top of the chat window. Your feedback is greatly appreciated. Thank you for contacting Newegg. I hope you have an Eggcellent day!