Newegg price match worthless

[GLD]

Huh? I to am a long time Newegg customer, since 2001. Not once have they ever done me dirty. They have arguably the biggest inventory of the newest parts when it comes to computer components on the net. Their search/filter is excellent. No one can say that Amazons search/filter is better then Newegg. I have bought from both, and much prefer the Newegg experience. Price matching though, honestly that is not my thing. I just do my research/web crawling, and find the best deal myself and purchase from the cheapest site. I have found some good future go to sites doing my own leg work.

 

[jboydgolfer]

I don't really care much about the search function on their website. But I have made thousands of dollars of purchases from Newegg and their service is going to shit that's not an opinion it's a fact(in my & others experience). I can certainly respect the fact that your experience is different ,and I'm glad for that. Unfortunately though the fact of the matter is many users are experiencing poor service from Newegg. Stating that you haven't experienced poor service is kind of like saying you haven't gotten sick recently, that doesn't rule out the fact that millions of others have. Certainly a dramatic analogy but accurate nonetheless. I know that they recently sold out to a Chinese company but as far as I can tell the poor service began before that. Amazon has much better customer experience from my point of view.

 

[dorsetknob]

never used Newegg Amazon yes
Newegg came to the European/UK market to late to have ANY consumer Competition/Profile

Heck most people in UK will State Newegg American Company they don't Sell to the UK
While they now have a UK presence/site
They seem to be short on product range and expensive

"no one i know Recommends UK Newegg"

 

[AsRock]

It's gotten to the point when I place a bad review blaming Newegg ,I actually get emails in return saying that review was removed even though there was no profanity or other vulgar content. Ever since I filed the Better Business Bureau claim they seem to be grumpy with me. F'em.

I guess you be after Amazon gift cards for now on huh ?.

 

[jboydgolfer]

never used Newegg Amazon yes
Newegg came to the European/UK market to late to have ANY consumer Competition/Profile

Heck most people in UK will State Newegg American Company they don't Sell to the UK
While they now have a UK presence/site
They seem to be short on product range and expensive

"no one i know Recommends UK Newegg"

I forget who it was with but someone used the Newegg UK site to send me a gift card which the Newegg US site will not allow redemption of because it's in pounds or whatever you guys use. I was like are you kidding me you're the same damn company you didn't convert the monetary unit into you Usd?!?

I guess you be after Amazon gift cards for now on huh ?.

Yessir
I actually have a folder in my Gmail account just for Newegg gift cards it has well over 70 or 80 entries. I've managed to go through them all and give them away or use them to buy stuff for people who need it I think I've gotten all of them redeemed

 

[jboydgolfer]

So i have a interesting addition to the "neweggs price match is worthless" thread.

I just got an email from their PM team, or support or whoever it is that contacts you regarding Price match. They seemed very polite, and willing to help me, as well as apologetic about any delay (ofc it is the busy season). Ill just put the screen shot from the Email, and lets see if anyone can spot the problem with neweggs price match in my case.

Spoiler: it took a year for them to respond!
heres the response to my request for PM.

This is the email request for Price match i submitted, this is what She is responding to in the email above (and apparently she doesnt read what she is responding to, as she asks who the competitor is, when i put that information in the original request. which is EXACTLY what i said was one of the main problems with it.

Good luck to newegg during this extremely busy time, im glad business is so good tho

 

[flmatter]

other than the fact it took 1 year and 6 days to respond?

 

[jboydgolfer]

other than the fact it took 1 year and 6 days to respond?

no , the 1 year response time was the GLARING problem i was referring to. if there was More than that, it wouldnt be too good. i always said the response time on their PM was worthless, due to it being too long, but this is RIDICULOUS!

Price Match in 371 days or less, or your next purchase is .05% off.just submit the application for .05% discount & we'll get back to you......one day

 

[Jetster]

I dont buy it. Why would they even get back to you a year later. Must be a typo

 

[jaggerwild]

another bash New Egg thread, Smh!

 

[qubit]

A year and 6 days for a response is fine jboyd, tsk.

I think you've missed the fact that at newegg, it's Christmas all year round, so they're of course completely flooded with work 24/7/365. Also, they have a mental block on the word "amazon", hence don't know which competitor you're referring to. This is clearly a company that you should give all your money to...

So, did you get your item from Amazon in the end, then?

 

[jboydgolfer]

I dont buy it. Why would they even get back to you a year later. Must be a typo

Where would the typo be? In gmails servers? I know when i sent the email. It was before Christmas 2016. I know when I got this reply email, it was about three hours ago 2017. Incidentally I didn't buy it either ,at least I didn't buy it from Newegg ibought it from Amazon

So, did you get your item from Amazon in the end, then?

Yup, i3 4170 ordered b4 xmas 2016. It was my nephew Colby's 2016 Christmas present, I built it on New Year's eve ,which is how I remember the situation also because it was only a year ago & my memories not that bad yet

 

[Jetster]

I don't know its just weird. So Amazon had it cheaper, why even go to Newegg? Amazon's return policy is way better, faster shipping too

 

[jboydgolfer]

I don't know its just weird

im aware, thats why i posted it here. its above the general incompetence i have seen from newegg in the past coupe years, but just the same, it happened.

So Amazon had it cheaper, why even go to Newegg?

i had a ton of gift balance. i dont want to go into exactly why beyond that, but i had my reasons. also, this below is the actual original email, you can see the date in the top right corner

 

[Jetster]

Okay well that makes sense.

 

[bonehead123]

FYI... the only time the BBB will actually take any action against a company is if you can show, beyond a doubt, that they actually did something wrong, as in violate a state or federal law that pertains to consumer commerce, such as false advertising, sending you something other than what you ordered, and/or refusing to work with you to resolve an issue....

But you MUST have proof such as written documentation, receipts, logs of phone calls and/or emails with the names, dates and numbers of who you contacted etc etc, or else they just chalk it up to you wanting to vent and/or blame someone for a screw-up...

Yes you can post negative feedback about the company, but you have to be extremely careful what you say and how you word it, because some companies will wait a month or so after you filed yourcomplaint, and then come after you for defamation of character, damage to their reputation, and loss of revenue.

This has been happening alot on places like Yelp, where people have left negative feedback about their experiences with a particular company, and then received a summons/subpeona requiring them to appear in court to defend what they said in the feedback, and end up having to pay court costs, attorneys fees (theirs and the company's) and all other kinds of seriously bad complications...like being banned for life from ever going to the resturaunt again...

 

[jboydgolfer]

but you have to be extremely careful what you say and how you word it, because some companies will wait a month or so after you filed yourcomplaint, and then come after you for defamation of character, damage to their reputation, and loss of revenue

they have my address.
not venting, since im not mad. im posting factual experience with the crapany so others can laugh/see it.
Unless its been changed the consumer review freedom law, will cover me as an American. My posts are truthful, & i stand behind that.