should i trust HP

TheinsanegamerN · Jun 27, 2024

"should i trust HP"

No, NEVER trust HP. Or any OEM. That battery is beyond ready for replacement.

HuBoss · Jul 1, 2024

Update : Im gonna take it to hp service center and tell them to fix it since i dont want to risk anything.

Question, Is it ok to put thermal pad (PTM 7950) on my CPU only and not the other components?
im broke

lexluthermiester · Jul 1, 2024

HuBoss said:
Update : Im gonna take it to hp service center and tell them to fix it since i dont want to risk anything.

Force them to replace it for safety reasons, and don't take "No" for an answer.

HuBoss said:
Question, Is it ok to put thermal pad (PTM 7950) on my CPU only and not the other components?
im broke

That's a good one. You should be good. The "other" components will be fine.

Ruru · Jul 1, 2024

In every device, if it has a bulging battery, replace it ASAP.

P4-630 · Jul 1, 2024

Keullo-e said:
In every device, if it has a bulging battery, replace it ASAP.

Every morning I get in my Tesla my seat sits higher, now we're getting somewhere..

Should I trust Tesla?..

Bill_Bright · Jul 1, 2024

HuBoss said:
Is it ok to put thermal pad (PTM 7950) on my CPU only and not the other components?

Why?

In 3 pages of posts in this thread, you have made 3 posts. Not one mentions anything about your CPU overheating. Unless the cured bond of the old TIM (thermal interface material) has been broken, there is no reason to replace it. Sure, you might get a few degrees improvement in cooling, but if you "need" those few degrees to keep from crossing thermal protection thresholds, you have greater cooling issues that need addressing first - like case cooling, cleaning out of heat trapping dust, failing fans, etc.

What are your CPU temps?

If it ain't broke, don't fix it!

Shrek · Jul 1, 2024

You have already opened it and the laptop is out of warrantee; might as well just replace the battery yourself.

Frick · Jul 2, 2024

R-T-B said:
Please never do this.

In my defense I was drunk, severely insomniac and it started as an accident.

eidairaman1 · Jul 8, 2024

HuBoss said:
Hi.i want to ask you guys if my battery has a problem or no. HP Support assistant app says my battery is normal
but my laptop battery looks like this.
View attachment 352743
and also i got a warning from my bios that my battery is very weak (2 days ago)

Thermal runaway, that battery will cause a fire you won't be able to put out, get it out of your domicile

lexluthermiester said:
Force them to replace it for safety reasons, and don't take "No" for an answer.

That's a good one. You should be good. The "other" components will be fine.

Heck if they don't, blow their facebook, X, instagram, youtube up and Contact Louis Rossmann over it

cinnamoney · Jul 8, 2024

HuBoss said:
HP Support assistant app says my battery is normal

Ain't no way they've said that. Must be min wage worker with 0 computer knowledge.

lexluthermiester · Jul 8, 2024

cinnamoney said:
Ain't no way they've said that. Must be min wage worker with 0 computer knowledge.

I was thinking that too, but I've also seen some crazy whack things come out of HP's tech support. I didn't want to call the OP a liar since crazier things have happened. It's best just to give them wise advise focused on safety.

64K · Jul 8, 2024

I think he's talking about an app not a tech support person.

lexluthermiester · Jul 8, 2024

64K said:
I think he's talking about an app not a tech support person.

Oh! That's right, they do have the automated tech support now. They're still giving bad advice though.

natr0n · Jul 8, 2024

Battery is suffering from gas and bloating.

eidairaman1 · Jul 8, 2024

natr0n said:
Battery is suffering from gas and bloating.

Known as Thermal Runaway.

lexluthermiester said:
Oh! That's right, they do have the automated tech support now. They're still giving bad advice though.

Same for amazon, it's why I always request a person to write with

cinnamoney · Jul 8, 2024

lexluthermiester said:
I was thinking that too, but I've also seen some crazy whack things come out of HP's tech support. I didn't want to call the OP a liar since crazier things have happened. It's best just to give them wise advise focused on safety.

To me it sounds like the kind of person that identifies what department your concern should be dealt with and then passes your call onto someone else. So they probably have no clue about computer stuff. And yes hp in general sucks, so I wouldn’t be surprised their techs say stupid stuff. I’ve had my fair share of it with them and also dell.

Point remains though, that battery is definitely swollen, you should try to get a replacement or something. Don’t use it if possible and be careful if discarding it. That thing mustve gotten real hot lol.

Bill_Bright · Jul 8, 2024

cinnamoney said:
Ain't no way they've said that. Must be min wage worker with 0 computer knowledge.

Just remember, it is not that minimum wage worker who's to blame. Proper training is 100% the responsibility of management - from C-Level on down.

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should i trust HP

TheinsanegamerN

HuBoss

New Member

lexluthermiester

Ruru

S.T.A.R.S.

P4-630

Bill_Bright

Shrek

Frick

Fishfaced Nincompoop

eidairaman1

The Exiled Airman

cinnamoney

lexluthermiester

64K

lexluthermiester

natr0n

eidairaman1

The Exiled Airman

cinnamoney

Bill_Bright

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