How can I make sure that my BIOS version is authentic?

[Marcus L]

They have to (assuming you are in the US [or Europe?]). In many places it is illegal for them to enforce that sticker. That sticker is an intimidation tactic and they have already received government warning to knock it off.

PowerColor still have this listed as a denial of RMA on their site, I was looking just a couple of days ago, also I think it's restricted only to the USA as there was a court case regarding it, outside of the USA I believe they can and still use this not to warrant RMAs

 

[Ruru]

Yeah it does work but It has coil whine and high temps.

But it still works. I'm 99% sure that the bios version doesn't have anything to do with that.

Cards are invidual samples, some have coil whine where others don't. And it could suffer from dried thermal paste and/or dirty cooler. Asus' Dual is also a cheap brand so their coolers aren't good in overall.

 

[ty_ger]

PowerColor still have this listed as a denial of RMA on their site, I was looking just a couple of days ago, also I think it's restricted only to the USA as there was a court case regarding it, outside of the USA I believe they can and still use this not to warrant RMAs

They can say what they want and intimidate consumers until warned or fined, but they can not legally enforce their stickers in US and EU (and elsewhere?). If they try to enforce it, they should be fined or sued. It is the consumers' duty to hold them accountable.


EU enforcement, according to some search result:


"—- EU Consumer Protection Laws

1. Directive 1999/44/EC: This directive, which governs consumer guarantees in the EU, mandates that goods sold must be in conformity with the contract of sale. If they are not, consumers have the right to have the goods repaired, replaced, or refunded.
2. Directive 2011/83/EU: This directive on consumer rights further reinforces the protection of consumers, ensuring that warranty terms cannot unfairly restrict the consumer's statutory rights.

—- Implications for Warranty Void Stickers

1. Unfair Terms: Warranty void stickers can be considered unfair terms if they try to limit a consumer's statutory rights under EU law. For instance, a company cannot deny warranty service simply because a consumer has opened the device, unless the action directly caused the defect.
2. Right to Repair: The EU's focus on the right to repair emphasizes that consumers should be able to open and repair their own devices without automatically voiding the warranty. This is part of a broader initiative to reduce electronic waste and promote sustainability."

In the EU, I guess prove me wrong. In the US there is zero question that I am correct.

 

[unplugged]

Ok I will try to get thermal paste and pads replaced by official service since It's still covered by warranty. I have another question about the card's cosmetic.

as seen on the image above, this part of the card is loose, would that be a problem?

 

[Ruru]

They can say what they want and intimidate consumers until warned or fined, but they can not legally enforce their stickers in US and EU (and elsewhere?). If they try to enforce it, they should be fined or sued. It is the consumers' duty to hold them accountable.


EU enforcement, according to some search result:


"—- EU Consumer Protection Laws

1. Directive 1999/44/EC: This directive, which governs consumer guarantees in the EU, mandates that goods sold must be in conformity with the contract of sale. If they are not, consumers have the right to have the goods repaired, replaced, or refunded.
2. Directive 2011/83/EU: This directive on consumer rights further reinforces the protection of consumers, ensuring that warranty terms cannot unfairly restrict the consumer's statutory rights.

—- Implications for Warranty Void Stickers

1. Unfair Terms: Warranty void stickers can be considered unfair terms if they try to limit a consumer's statutory rights under EU law. For instance, a company cannot deny warranty service simply because a consumer has opened the device, unless the action directly caused the defect.
2. Right to Repair: The EU's focus on the right to repair emphasizes that consumers should be able to open and repair their own devices without automatically voiding the warranty. This is part of a broader initiative to reduce electronic waste and promote sustainability."

I guess that they can use the warranty sticker/seal as a scapegoat if the card brokes, the user has tinkered with it so they can wash their hands and blame the user.

Ok I will try to get thermal paste and pads replaced by official service since It's still covered by warranty. I have another question about the card's cosmetic.
View attachment 357505
as seen on the image above, this part of the card is loose, would that be a problem?

Nah, it's just a bent fin. Nothing to worry except it's a small cosmetic flaw.

 

[unplugged]

Laws doesn't really matter in my country xd, I live in Turkiye.

I will open a ticket on ASUS support but If they do not accept repairing/warranty, I can do it by myself but have never changed "thermal pads" before. What kind of a procedure I will come across?

 

[ty_ger]

I guess that they can use the warranty sticker/seal as a scapegoat if the card brokes, the user has tinkered with it so they can wash their hands and blame the user.

Only if they can show within reason that the user caused damage. Otherwise it is illegal to deny warranty in many places.

We became aware of this ruling in the past, and just recently the FTC issued another warning.

FTC Warns Companies to Stop Warranty Practices That Harm Consumers’ Right to Repair

Federal Trade Commission staff sent warning letters to eight companies about their warranty practices that may be standing in the way of consumers’ right to repair products they have purchased.

www.ftc.gov

Laws doesn't really matter in my country xd, I live in Turkiye.

I will open a ticket on ASUS support but If they do not accept repairing/warranty, I can do it by myself but have never changed "thermal pads" before. What kind of a procedure I will come across?

Just RMA it then. You have never done it before and you might not be protected legally. It's not worth the risk.

 

[Ruru]

Only if they can show within reason that the user caused damage. Otherwise it is illegal to deny warranty in many places.

That's more a de jure than de facto thing from my experience

 

[STSMiner]

The OP really needs to find out why the PC has "insufficient system resources" error when trying to run the latest GPU-Z app before anything else is done.

If the OP has a 2nd PC, use that to test the RTX 3060 Ti in to see if GPU-Z (latest version) see's the card properly.

 

[unplugged]

I don't have a second pc.

 

[STSMiner]

Then you need to find out what's causing that error when the latest version of GPU-Z is run with that "insufficient system resources" error as shown in one of your posts here.

It's either a driver issue with other hardware or something is up with something else.

Start with the RAM on the motherboard, shut the system down, remove the power cable from the PSU and then remove the RAM sticks and reseat them back in their slots on the motherboard, then fire up the PC to see if that's solved the issue.

Time to do some fault finding ..... either its hardware related or a driver issue.

 

[unplugged]

Then you need to find out what's causing that error when the latest version of GPU-Z with that "insufficient system resources" error as shown in you one of your posts here.

It's either a driver issue with other hardware or something is up with something else.

Start with the RAM on the motherboard, shut the system down, remove the power cable from the PSU and then remove the RAM sticks and reseat them back in their slots on the motherboard, then fire up the PC to see if that's solved the issue.

I have tested my rams a week ago in memtest86 for around 2 hours and no errors. But I will try to turn off my D.O.C.P and try again.
Yeah doesn't work again.

Now it says this.

 

[STSMiner]

Not seen anyone with that error in a long time.

This might be one for W1zzard to see if it could be a driver / service that GPU-Z starts when it's run.

 

[W1zzard]

It doesn't open.View attachment 357495

I just checked the source, this happens when my driver can't allocate memory during startup for the driver name and the registry path, both less than 1 KB.

"ExAllocatePoolWithTag returns NULL if there is insufficient memory in the free pool to satisfy the request. Otherwise, the routine returns a pointer to the allocated memory."

I'm allocating from PagedPool

Is your disk full? Do you have a pagefile set? Does starting GPU-Z work right after a reboot with no additional apps started?

Do you use an antivirus that might block our driver somehow?

Can you run RamMap and show a screenshot of the 1st tab (Interested in the stats for "Paged Pool")

RAMMap - Sysinternals

An advanced physical memory usage analysis utility that presents usage information in different ways on its several different tabs.

learn.microsoft.com

 

[ShrimpBrime]

I have bought a used ASUS dual 3060Ti but I can't find anything about it's BIOS version. The version is 94.04.94.00.85, card is working around 80°C at load and 35-50°C idle and it's under warranty. What do you guys suggest?
View attachment 357459

You do know Gpu-z current version is 2.59 right?

I suggest DDU all AMD and NV display drivers. Then install the most current for your gpu. Then update GPU-Z and everything you see will go away and GPU-Z won't ask for the upload anymore.

The GPU has a authentic bios installed or the GPU wouldn't work. The checksum makes sure of it.

Good Luck.

 

[unplugged]

I just checked the source, this happens when my driver can't allocate memory during startup for the driver name and the registry path, both less than 1 KB.

"ExAllocatePoolWithTag returns NULL if there is insufficient memory in the free pool to satisfy the request. Otherwise, the routine returns a pointer to the allocated memory."

I'm allocating from PagedPool

Is your disk full? Do you have a pagefile set? Does starting GPU-Z work right after a reboot with no additional apps started?

Do you use an antivirus that might block our driver somehow?

Can you run RamMap and show a screenshot of the 1st tab (Interested in the stats for "Paged Pool")

RAMMap - Sysinternals

An advanced physical memory usage analysis utility that presents usage information in different ways on its several different tabs.

learn.microsoft.com

I have Kaspersky but I allowed GPU-Z manually, should I try after turning it off? I took the screenshot right after booting my pc and opening GPU-Z.

 

[W1zzard]

screenshot

This looks completely normal

should I try after turning it off?

Worth a try, I would expect a different error message if it's blocked though

 

[unplugged]

Worth a try, I would expect a different error message if it's blocked though

Tried it, nothing...

 

[eidairaman1]

I have bought a used ASUS dual 3060Ti but I can't find anything about it's BIOS version. The version is 94.04.94.00.85, card is working around 80°C at load and 35-50°C idle and it's under warranty. What do you guys suggest?
View attachment 357459

Device ID 10DE 24C9 shows a RTX 3060 Ti, Subsystem ID 1043 Shows it is from Asus, 88AE shows it is the Dual Model PCB and cooler.

There is 2 files that match your bios version.

Update your gpu-z tool.

First File to Appear on TPU

Asus RTX 3060 Ti VBIOS

8 GB GDDR6X, 1410 MHz GPU, 1188 MHz Memory

www.techpowerup.com

2nd File to Appear on TPU

Asus RTX 3060 Ti VBIOS

8 GB GDDR6X, 1410 MHz GPU, 1188 MHz Memory

www.techpowerup.com

Go ahead and click the Black Arrow next to the UEFI checkbox and attempt to upload the file to the VGA Bios Collection/Database, you should get a prompt that the file is already in the VGA Collection/Database with a Link to it, copy and paste the link here. Not the file.

Unverified just means W1zzard T4CFantasy have not obtained the Asus Dual Card for testing, let alone have time to do an already old part.

Here are the rest of files that match your device id and subsystem ID.

TechPowerUp

Extensive repository of graphics card BIOS image files. Our database covers submissions categorized by GPU vendor, type, and board partner variant.

www.techpowerup.com

Also please realise Asus Dual/Mining are bottom Tier cards, so their cooling will not be as good as an Asus TUF or Asus ROG.

 

[unplugged]

Device ID 10DE 24C9 shows a RTX 3060 Ti, Subsystem ID 1043 Shows it is from Asus, 88AE shows it is the Dual Model PCB and cooler.

There is 2 files that match your bios version.

Update your gpu-z tool.

First File to Appear on TPU

Asus RTX 3060 Ti VBIOS

8 GB GDDR6X, 1410 MHz GPU, 1188 MHz Memory

www.techpowerup.com

2nd File to Appear on TPU

Asus RTX 3060 Ti VBIOS

8 GB GDDR6X, 1410 MHz GPU, 1188 MHz Memory

www.techpowerup.com

Go ahead and click the Black Arrow next to the UEFI checkbox and attempt to upload the file to the VGA Bios Collection/Database, you should get a prompt that the file is already in the VGA Collection/Database with a Link to it, copy and paste the link here. Not the file.

Unverified just means W1zzard T4CFantasy have not obtained the Asus Dual Card for testing, let alone have time to do an already old part.

Here are the rest of files that match your device id and subsystem ID.

TechPowerUp

Extensive repository of graphics card BIOS image files. Our database covers submissions categorized by GPU vendor, type, and board partner variant.

www.techpowerup.com

Also please realise Asus Dual/Mining are bottom Tier cards, so their cooling will not be as good as an Asus TUF or Asus ROG.

Thank you so much.

 

[eidairaman1]

Thank you so much.

So you know I say you have no issue and the only time you should be worried is if you buy like a 1050ti from AliExpress, Alibaba, Temu, Tiktok, Facebook market as they tend to be fakes made from a GF106 chip...

 

[W1zzard]

Tried it, nothing...

Is there anything that makes your system special? Did you manually tweak the registry/settings? Which CPU and Windows version?

 

[unplugged]

Is there anything that makes your system special? Did you manually tweak the registry/settings? Which CPU and Windows version?

No, haven't changed a single thing. I was able to open it thru furmark like a week ago but now I cannot.

 

[W1zzard]

If anyone runs into this "Insufficient Resources" problem, please contact me at w1zzard@techpowerup.com, I have a beta build that might fix it

 

[jak_2456]

I would try starting Windows in Safe Mode with video drivers as there might be something else interfering with GPU-Z (for all I know, it could be a virus or something). I agree that RMAing the card is probably unnecessary as coil whine is completely normal with some cards. My RX 480 had it and that thing ran fine. Also, some GPUs just run hot stock. I also had a GTX 1080 Ti ARMOUR from MSI that would reach 83 ℃ at stock settings in a case that no other card would overheat in.