Advice please - AMD Radeon RX 5700 XT - PC Restarts

[alexburn]

Hi guys,

I'm looking for some advice please...

I've been playing the same game (COD MW2) for over a year now. Took a break over the last 2 months, then started up my PC (Gigabyte Z690 running i9-12900 with Seasonic 850W PSU) to play the game.
After less than 5 minutes in the game, the PC randomly restarted. Checked logs, no messages, no errors, no evidence as to what caused the crash.
I now have the same issue whenever I try to play this game.
If I reduce all quality/video settings to basic/minimum, it lasts longer, but still eventually restarts.
If I increase the quality/video settings to ultra, it crashes as soon as the map loads (it used to handle this fine).

GPU temperature isn't going above 55.
CPU temperature isn't going above 35 (water cooled).
Have tried increasing fan speed to maximum, keeping temp below 50, but still crashes.

As a temporary measure, I'm now using my internal intel GPU, but the game quality is unbearably poor and unresponsive.

Done all updates, drivers, software, BIOS... Still the same. Removed and reinstalled everything, still the same.

Is my GPU card fried? Or could the restarts be due to something else? My system is only a couple of years old and has worked flawlessly until now. Not having any other issues with any other applications, including 3D Benchmarking.

Any advice?

 

[OolongGoat]

Have there been any updates on to that game since your break and coming back to it?

Do you play any other games?

In my own experience, Call of Duty is notorious for updates breaking the game on some configurations and you just have to hope they resolve the issue. Have you opened a ticket with their support?

 

[psnipes773]

I had a similar experience with my SF750 and several GPUs (Vega 64, 5700XT, and RTX 3080) all in the same PC (not at the same time). I found out it was because of a faulty PSU.

In my case, the Windows Event Logger would just just a Kernel-Power error with nothing indicating a hardware/software crash. Some time later I eventually found out my PSU had a recall, and after RMAing it with Corsair, the replacement has been running perfectly without any more crashes. I don't think it was due to any specific power draw/temp issue, because mine would crash even if I dropped the GPU power levels below 100% and dropped clocks as well.

 

[alexburn]

There have been a number of updates over the months (seems to be one a week!), which I've applied. I've also done a scan & repair, plus uninstalled & reinstalled.

Haven't tried any other games (cod is the only game I play) but might give this ago tomorrow.

Have reported bug to Activision but no response (which I'm not surprised about). Not heard of anyone else having same issue.

 

[eidairaman1]

There have been a number of updates over the months (seems to be one a week!), which I've applied. I've also done a scan & repair, plus uninstalled & reinstalled.

Haven't tried any other games (cod is the only game I play) but might give this ago tomorrow.

Have reported bug to Activision but no response (which I'm not surprised about). Not heard of anyone else having same issue.

Where did you buy the gpu from and how long ago?

 

[alexburn]

Update... Tried another game (Diablo), all fine. But this wasn't stretching the GPU at all.

I just tried Heaven Benchmark again with full stress test on Extreme mode and the PC restarted about 75% of the way through testing. My sensor monitoring was reporting hotspot temperature around 100 degrees and 99% GPU load. So at least now I know it's not specifically the game.

After this, I decided to try some new settings on the COD game... Resolution at 1080p instead of 4k and quality settings at Minimum. I didn't even load into the game, just left it on the main menu and the PC restarted after about 3 minutes. The sensor monitor wasn't even showing any excess temperature or load, everything was reporting healthy (CPU, GPU, PSU).

Where did you buy the gpu from and how long ago?

The GPU came with the custom build that I purchased around 18 months ago. Like I say, it's performed flawlessly in all that time.

 

[OolongGoat]

It could either be a power issue or a thermal issue. Where did you purchase the custom build from or did you build it yourself??

 

[eidairaman1]

Update... Tried another game (Diablo), all fine. But this wasn't stretching the GPU at all.

I just tried Heaven Benchmark again with full stress test on Extreme mode and the PC restarted about 75% of the way through testing. My sensor monitoring was reporting hotspot temperature around 100 degrees and 99% GPU load. So at least now I know it's not specifically the game.

After this, I decided to try some new settings on the COD game... Resolution at 1080p instead of 4k and quality settings at Minimum. I didn't even load into the game, just left it on the main menu and the PC restarted after about 3 minutes. The sensor monitor wasn't even showing any excess temperature or load, everything was reporting healthy (CPU, GPU, PSU).


The GPU came with the custom build that I purchased around 18 months ago. Like I say, it's performed flawlessly in all that time.

Ok please get a picture of the white sticker labels on the card and a gpu-z screenshot.

You did clean your heatsinks right?

 

[alexburn]

It could either be a power issue or a thermal issue. Where did you purchase the custom build from or did you build it yourself??

I purchased it from a friend who does his own builds. Like I say, it's been perfect for over 18 months and he has a ton of experience building these units without issue. I've asked him for his opinion and after suggesting drivers & BIOS etc, he suggested swapping out the GPU.

 

[alexburn]

Ok please get a picture of the white sticker labels on the card and a gpu-z screenshot.

You did clean your heatsinks right?

There are no stickers on the GPU itself. Attached is the GPU-Z screenshot.
Haven't cleaned the heatsink yet, as the issues have been happening at low temps. Still worth doing?

 

[alexburn]

Things now appear to be getting worse...
Following some advice, I removed the display drivers using DDU (in safe mode) and then reinstalled an older version of the AMD drivers from scratch.
Since doing this, the PC seems to randomly restart when it's hardly under any stress at all.
Even when I try to downgrade the driver to a previous version (or upgrade to the latest one) it gets midway through the download/installation and the PC restarts.
I'm now having to use the integrated GPU for everything (and no reboot issues whatsoever).

 

[alexburn]

Things now appear to be getting worse...
Following some advice, I removed the display drivers using DDU (in safe mode) and then reinstalled an older version of the AMD drivers from scratch.
Since doing this, the PC seems to randomly restart when it's hardly under any stress at all.
Even when I try to downgrade the driver to a previous version (or upgrade to the latest one) it gets midway through the download/installation and the PC restarts.
I'm now having to use the integrated GPU for everything (and no reboot issues whatsoever).

Scratch that... It's now starting to reboot when using my integrated GPU. Officially scratching my head now...

 

[alexburn]

And now the PC won't even boot up!
Says it's trying automatic repair, which fails.
Only option left available is shut down or advanced options to reboot in safe mode which fails!
Have removed the gpu but still have same issue, so thinking the gpu might not be the issue now!

 

[eidairaman1]

Being a gigabyte card i would change the thermalpads and paste, but it appears you have bigger problems to figure out since it fails on the igp too

 

[VuurVOS]

And now the PC won't even boot up!
Says it's trying automatic repair, which fails.
Only option left available is shut down or advanced options to reboot in safe mode which fails!
Have removed the gpu but still have same issue, so thinking the gpu might not be the issue now!

Run memtest86 on your system to find out if memory is unstable.

Can you provide us the complete system specs (cpu, ram, motherboard)

 

[OolongGoat]

I second @eidairaman1 there is certainly something else going on here.

I am inclined to start with the power supply. Are you able to get into the BIOS and does the computer stay on outside of Windows? Does the system restart even in safe mode?

Please provide your full system specs as requested by @VuurVOS

 

[eidairaman1]

I second @eidairaman1 there is certainly something else going on here.

I am inclined to start with the power supply. Are you able to get into the BIOS and does the computer stay on outside of Windows? Does the system restart even in safe mode?

Please provide your full system specs as requested by @VuurVOS

User came on at 8:35 CST and never responded, not good

 

[alexburn]

User came on at 8:35 CST and never responded, not good

Following advice from a Microsoft forum, I've needed to completely format and reinstall Windows as there was no way of repairing or booting the old installation. It's taken the best part of 4 hours to reinstall all drivers and software to get back to the same place I was previously.

Finally back up and running... Kind of...

Being back at the same place I was previously means that the PC still randomly restarts when I run Benchmark or COD. So at least I know it isn't software or corruption now. It must be hardware related.

 

[alexburn]

I second @eidairaman1 there is certainly something else going on here.

I am inclined to start with the power supply. Are you able to get into the BIOS and does the computer stay on outside of Windows? Does the system restart even in safe mode?

Please provide your full system specs as requested by @VuurVOS

The system only restarts when it's under GPU load. I can leave the machine on all day when idle without any random restarts. I can get into BIOS fine (all default on latest version).

Specs:
Gigabyte z690 Gaming X DDR4
i9-12900
Seasonic 850w psu
Samsung 2tb NVMe
Corsair 32gb DDR4
AMD Radeon RX 5700 XT GPU GDDR6 8GB

 

[alexburn]

Run memtest86 on your system to find out if memory is unstable.

Can you provide us the complete system specs (cpu, ram, motherboard)

Running memtest86 now.
Half way through, no issues found yet.

 

[68Olds]

Have you disabled Automatically Restart option under Startup and Recovery / System Failure?

 

[eidairaman1]

See what @68Olds suggested, get blue screen viewer, post stuff here. Fyi gigabyte uses cheap thermal grease on their gpus, you might consider changing that. Also sometimes even good power supplies fail

 

[VuurVOS]

Running memtest86 now.
Half way through, no issues found yet.

The XMP profile isn't loaded. Your memory is running at lower speed (2133MHz) which could hide a memory issues. Why buy 3600 MHz memory if you use it at 2133 MHz?

 

[alexburn]

XMP was loaded in bios until I bricked Windows. One of the things I did when reinstalling everything was reset BIOS to default which included disabling XMP profile.

Besides... It was running stock without XMP perfectly before. If all tests pass, then I'll enable XMP and run again.

 

[OolongGoat]

For the system to restart under any GPU load would indicate to me either power supply and/or graphics card related issues. I’d definitely clean and redo the thermal paste as mentioned by @eidairaman1

When you are in the BIOS next, please get a picture of the systems voltages if you can.