Packaging and Accessories

The CX TWS ships in a white-colored product box that comes inside a plastic wrap. The box is about average in size for TWS earphones, with the company logo, product name, and a render of the earphones and charging case on the front. Salient marketing features are pointed out here, such as Bass Boost in large font, which continues on the back and sides in multiple different languages. There is a reminder to download the first-party mobile app to make the most of the product, which we will cover in more detail later on in this review.


Opening the box is best done by removing the seal on the bottom and flipping up the top as seen above. There is a welcome note from Sennheiser, with photos of its products over the years. We then see a plastic blister layer that has shaped cutout for the charging case with the earphones inside, as well as a separate compartment with a thin cardboard box for the rest of the accessories, including paperwork in various languages on this European model. I suggest going through the quick start guide at the very least since it walks you through the setup, charging, and the pre-programmed touch controls on the CX TWS. Those with more time and patience will be better served with the more detailed user manual available online.


The accessory box contains the expected charging cable for the case—a typical short USB Type-A to Type-C cable—and separately stored and labeled silicone ear tips in sizes XS, S, and L, so the size M ear tips are probably pre-installed on the TWS earphones, which are no doubt inside the case. As that was the case, I took out the M-sized ear tips for the family photo above. These are single-flange, soft silicone ear tips with a cross pattern in the bore that will add stiffness, while interrupting the sound field going through. It is not a rich assortment of accessories, but I appreciate the inclusion of size XS tips for smaller ear canals.