Thursday, June 4th 2020
Corsair Recalls SF Series of PSUs due to Failure Concerns
Corsair's SF series of PSUs has been long present as part of the company's offerings, designed to the satisfy small form factor crowd with its SFX size. Today, Corsair has announced that they will be recalling some units and replace them free of charge, including free shipping. Corsair says that "We have recently identified higher-than-normal RMA rates among our SF family of small-form-factor PSUs. Following a thorough investigation, we have found a potential issue that can manifest when the PSU is exposed to a combination of both high temperatures, and high humidity. This regrettably can cause the PSU to fail. This issue potentially affects units in lot codes 194448xx to 201148xx, manufactured between October 2019 and March 2020."
The problem is located in the AC conversion part of the PSU, not the DC one which interacts with PC components, so Corsairs points out that all of the components are safe even if PSU fails. To get a replacement PSU, Corsair offers affected customers to submit their tickets here, with the title "SF Series voluntary product replacement", so they can easily identify customers and give them quicker replacement units.
The problem is located in the AC conversion part of the PSU, not the DC one which interacts with PC components, so Corsairs points out that all of the components are safe even if PSU fails. To get a replacement PSU, Corsair offers affected customers to submit their tickets here, with the title "SF Series voluntary product replacement", so they can easily identify customers and give them quicker replacement units.
13 Comments on Corsair Recalls SF Series of PSUs due to Failure Concerns
Well done anyway, I like how there is a somewhat complete explanation of the problem with it as well. Not the eternally vague 'something's wrong, give it back pls'.
I don't know much about SX though.
Luckily both my SF600's aren't affected.
Sh** happens so i guess kudos to Corsair for handling the issue the way they do !
I work for Corsair. I know the failure rate. It's less than 1%.
When you sell 100 x more of a product than the next guy, you're going to see 100 x more complaints.
There is absolutely nothing wrong (i.e. "design flaw") with the CX series.
So, I guess the problem for dry and cold eastern Europe is overhyped.