Friday, May 16th 2008
ASUS Official Response on GIGABYTE Faulty Claims
ASUS today issued a statement in regard to the GIGABYTE claims posted here.
Exclusive Feature 1: The world's first energy saving motherboards now feature new generation EPU for ultimate energy savings and performance
ASUS, in September 2007, released the world's first EPU energy saving motherboard. Now, the P5Q series utilizes the newest version of the EPU hardware based energy saving chip, which can detect current PC loadings in real time and automatically moderate the power supply for complete system level power savings.
Exclusive Feature 2: World's first true 16-phase power design for ultimate durability and lowest power consumption
In order to achieve the best possible performance and energy savings, the ASUS P5Q series' VRM voltage regulation module utilizes the ASUS exclusively designed true 16-phase power design; which features intelligent auto phase switching technology - when the CPU load increases, 16-phases are utilized, and during low CPU processing periods, it switches automatically to a responsive 4-phase system to power the CPU. This allows the ASUS P5Q to draw less power, thereby raising power efficiency and prolonging component lifespans for longer durability.
Exclusive Feature 3: All Japan-made conductive capacitors for low temperatures, stability and longer lifetimes
The ASUS P5Q utilizes 100% Japan-made conductive polymer capacitors for the whole motherboard, providing world-class stability, low temperatures, and reduces the risk of high voltages to the CPU - providing various ways to prolong component life-spans.
Exclusive Feature 4: 5 Seconds* from bootup to online with Express Gate
Many times, the PC is only switched on to access email, surf the Internet or chat with friends through instant messaging programs - so why waste precious minutes of your time just waiting for boot-up? In order to make PCs more accessible to people, ASUS has designed the exclusive Express Gate for rapid online access after bootup. In just 5 seconds, users will be able to enjoy Internet access, Skype calls, popular Instant Messengers (IM) like MSN or Yahoo Messenger, watch YouTube videos, view photos and check their emails - all without waiting to load Windows!
Exclusive Feature 5: 360° total protection for safety and data Security
The ASUS P5Q series utilizes 4 exclusive "Total Safety Features" to provide full 360° personal computing protection to cater to the safety of consumers and data security.
In regards to motherboard safety, ASUS has designed the Electrostatic Discharge Protection (ESD) and Overcurrent Protection features. The human body can build up electric static charges as high as a few kilovolts. When contact is made to electronic devices through the fingers, this charge can cause electrical damage to internal components. ASUS' ESD Protection provides static electricity protection that surpasses the EU's strict standards, especially for commonly used USB ports.
An overcurrent is a current that exceeds the amperage rating of the external device (flash memory, hard disks etc) or circuits (e.g. ICs). If an external device with a fauty circuit is connected to a PC, an overcurrent might occur and seriously damage components or the external device. ASUS' Overcurrent Protection automatically detects such overcurrents, and acts to protect your external devices and other motherboard components.
Users usually store photos and music in their hard disks. Due to complex backup solutions and the long time taken for backups, users seldom find it easy to perform backups - even when using traditional RAID options. ASUS' Drive Xpert makes it easy to perform data backups through a user-friendly graphical user interface, or enhance hard drive performances without the hassles of complicated configurations.
ASUS' Data Guardian provides a secure and protected working environment for users - and secures the user's personal data via TPM to create a virtual folder protected by an encryption key, and then stored on a USB portable drive. With Data Guardian, users will never worry about unauthorized usage, hackers and stolen hard disk drives ever again.
The ASUS P5Q series of motherboards has broken through a new level of computing -now motherboards can be safer, more efficient, more stable, more durable and provide system level power savings to help protect and save the earth!
* subject to user's hardware and software configuration
Source:
ASUS
It has come to our attention that a certain Taiwanese Motherboard Manufacturer has made false claims against ASUS motherboards. These claims have given rise to false information being communicated in both the mainstream media and technology channels. ASUS wishes to clarify the issues and so avoid any further confusion. After investigation, it is clear that this company in question made use of a sponsored gathering of local and international media to deliberately spread information that we consider both untrue and without credible verification. This "disinformation" is not only extremely damaging to ASUS but also completely misleading to the consumers.
ASUS reserves the right to take legal action against any individual, organization or corporation which creates or spreads such rumors.
Exclusive Feature 1: The world's first energy saving motherboards now feature new generation EPU for ultimate energy savings and performance
ASUS, in September 2007, released the world's first EPU energy saving motherboard. Now, the P5Q series utilizes the newest version of the EPU hardware based energy saving chip, which can detect current PC loadings in real time and automatically moderate the power supply for complete system level power savings.
Exclusive Feature 2: World's first true 16-phase power design for ultimate durability and lowest power consumption
In order to achieve the best possible performance and energy savings, the ASUS P5Q series' VRM voltage regulation module utilizes the ASUS exclusively designed true 16-phase power design; which features intelligent auto phase switching technology - when the CPU load increases, 16-phases are utilized, and during low CPU processing periods, it switches automatically to a responsive 4-phase system to power the CPU. This allows the ASUS P5Q to draw less power, thereby raising power efficiency and prolonging component lifespans for longer durability.
Exclusive Feature 3: All Japan-made conductive capacitors for low temperatures, stability and longer lifetimes
The ASUS P5Q utilizes 100% Japan-made conductive polymer capacitors for the whole motherboard, providing world-class stability, low temperatures, and reduces the risk of high voltages to the CPU - providing various ways to prolong component life-spans.
Exclusive Feature 4: 5 Seconds* from bootup to online with Express Gate
Many times, the PC is only switched on to access email, surf the Internet or chat with friends through instant messaging programs - so why waste precious minutes of your time just waiting for boot-up? In order to make PCs more accessible to people, ASUS has designed the exclusive Express Gate for rapid online access after bootup. In just 5 seconds, users will be able to enjoy Internet access, Skype calls, popular Instant Messengers (IM) like MSN or Yahoo Messenger, watch YouTube videos, view photos and check their emails - all without waiting to load Windows!
Exclusive Feature 5: 360° total protection for safety and data Security
The ASUS P5Q series utilizes 4 exclusive "Total Safety Features" to provide full 360° personal computing protection to cater to the safety of consumers and data security.
In regards to motherboard safety, ASUS has designed the Electrostatic Discharge Protection (ESD) and Overcurrent Protection features. The human body can build up electric static charges as high as a few kilovolts. When contact is made to electronic devices through the fingers, this charge can cause electrical damage to internal components. ASUS' ESD Protection provides static electricity protection that surpasses the EU's strict standards, especially for commonly used USB ports.
An overcurrent is a current that exceeds the amperage rating of the external device (flash memory, hard disks etc) or circuits (e.g. ICs). If an external device with a fauty circuit is connected to a PC, an overcurrent might occur and seriously damage components or the external device. ASUS' Overcurrent Protection automatically detects such overcurrents, and acts to protect your external devices and other motherboard components.
Users usually store photos and music in their hard disks. Due to complex backup solutions and the long time taken for backups, users seldom find it easy to perform backups - even when using traditional RAID options. ASUS' Drive Xpert makes it easy to perform data backups through a user-friendly graphical user interface, or enhance hard drive performances without the hassles of complicated configurations.
ASUS' Data Guardian provides a secure and protected working environment for users - and secures the user's personal data via TPM to create a virtual folder protected by an encryption key, and then stored on a USB portable drive. With Data Guardian, users will never worry about unauthorized usage, hackers and stolen hard disk drives ever again.
The ASUS P5Q series of motherboards has broken through a new level of computing -now motherboards can be safer, more efficient, more stable, more durable and provide system level power savings to help protect and save the earth!
* subject to user's hardware and software configuration
75 Comments on ASUS Official Response on GIGABYTE Faulty Claims
asus response was very lacking they did not answer the question is it software or hardware like they claim.gogiga is a large company if anyone thinks they didnt ask there lawyers first before calling there main competitors liars is crazy.who better to check a mobo then a mobo maker the comsumer is not equip.gigabyte is in the business to make money. if your competitor was cheating wouldnt you be mad. gogiga.
And it doesn't seem as if they made "false" statements, just not direct statements.
ASUS started by changing their claimed EPU savings percentages, without any info to back up how they came to those numbers, and with NO apparent changes to their design solution. On top of that, ASUS went further by calling GIGA's solution a joke, and stating that it relied solely on software to work. This little incident for the most part slipped under the table and went by quietly.
GIGA countered with their claims that ASUS was full of bull, and claimed that EPU is a software solution, and doesn't deliver the percentages ASUS were advertising. (although, ASUS never stated theirs was a hardware soultion, and reviews of EPU prior to all this have stated you need their software installed for it to work correctly . . . mobo owner's manuals state this as well)
ASUS countered that with what seems to be a plug for their P5Q series, instead of really adressing anything mentioned by GIGA's response . . . which is a little odd to beat around the bush like that . . .
So, both companies threw some ridiculous claims, but GIGA went a bit further by stating that ASUS motherboards use questionable PCB components that can't be traced back to a manufacturer - while in their images they posted, show components on a mid-range board . . . of which, ASUS has never claimed to have "teh awesumist" components on their mid-range line like they advertise for their high-end boards.
GIGA could be held accountable for slander in regards to ASUS' motherboard quality, as that's degrading to the companies reputation, but neither company can be held for their energy efficiency solution claims . . . as really, no one has stated anything incorrect, yet in regards to how both companies energy efficiency solutions work. ASUS could be held accountable for false-advertising of their energy efficiency savings percentages that they've claimed, though, and that's up for government officials to decide to pursue, if they even take notice. But, seeing as how ASUS never mentioned or stated how they got those numbers, there's not enough hard evidence to slap them for it. If they claim it's a combination of their EPU solution, plus E1ST and C1E on the CPU side of things, it's quite possible to hit those magic numbers . . . and like has been mentioned before, if the implimentation will turn off excess HDDs after a few hours at idle, that can boost their bottom number as well.
We don't know how they reached thier claimed 80%+, so there really has been no false advertising on ASUS' part.
. . . just trying to correct everyone's timeline here . . .
That would be like a lawsuit again K&N for their air filters not giving you an extra 25+ hp, never seen that suit and it will never happen, and I'm still waiting for the day you see anything more than possibly 1hp gain off a cold air intake.
I used to like ASUS. I even thought they were the premier MB manufacturer.
However, ASUS F$*#ed me, they F$*#ed me hard.
First: I set up a computer for a client using an ASUS AMD SLI-32 Deluxe type board. Highend computer for rendering with an Nvidia 8800GTX and using the intergrated RAID.
[INDENT] Everything was and is fine ( 2 years and running)[/INDENT]
Second: Client is so happy with computer he wants to get another one.. We re-order everything same board and all.
[INDENT]RAID controller flakes out every month or two and reports error on RAID (not degredation) and needs to be re-done (formatted) [/INDENT]
In the mean time: My partner gets one of these boards for himself. Puts a X2-6400+ Black in there, good ram, everything.
[INDENT]One network port does not work at all. DEAD. No lights, doesn't show up in windows, BIOS reports open wiht cable plugged in, i mean DEAD.[/INDENT]
Ok no big deal right...:ohwell: new board so ... RMA.
Shipping cost + few days later: new board.
Re-do computer, boot up, same problem. Network controller DEAD. Asus tech support has nothing to say about it, phone, email, nothing.
1 network controller not the end of the world right?
Board cant even play FEAR or Crysis for 15min before BSOD or similar.:mad:
On to board number three. RMA, shipping + time.
Guess what.... SAME PROBLEM:mad:
Other network controller this time.:banghead:
Thats three boards that don't even come close to being acceptable + 1 flakey POS + 1 good board. In one year... not good track record.
After all that: The board that was flaking in my clients computer just dies young (15 months of flakey service):banghead:
Thats 4 out of 5 BAD ASUS pieces of $#!%:mad::banghead:
I'm sure Gigabyte is right, makes perfect sense. The funny thing is I used to stray from brands like GB and ECS etc... Now i stay away only from ASUS!!!!
All GB boards i ever got... perfect, all you can ask for, it works, still working.
I now go with the DFI LAN PARTY parts to replace that dead POS in my clients computer..
I'm done with ASUS, for a few years anyway.
FU ASUS!!!
I hope you see this post you A-Holes. You suck BALLS!!!!:mad:
I have just had better luck with Gigabyte. It might just be chance that Asus dies on me more often. It doesn't mean that my experience is perfectly representative of the whole company. :)
forums.techpowerup.com/showthread.php?t=60537
Asus is in the lead in terms of dead mobos. Also, reviews at egg seem to back that up as well. They make excellent boards but they just die more often for some reason.
Anybody who has that many problems with a raid needs either an upgrade, or their system is seriously screwed up.
Let's say 1000 people bought ASUS boards of which 100 turn out to be DOA, 750 people buy Gigabyte and 80 turn out to be DOA, ASUS is relatively better.
Truth be told, from what I've read and run across, the only issues people have with ASUS' 1337 motherboards are flaky BIOSes (in the case of newer boards), and partial component failures on arrival (dead temp sensors, etc) . . . otherwise, once you get a solid high-end ASUS board, it'll last you a looong time, especially with OCing.
Jobs -> "Iphone is my right"
Lawsuit, tons of publicity. Keeps popping up every 30-45 days with something new about the suit/argument. Suddenly before release a secret deal is made and Iphone releases without a hitch. Everyone now knows Cisco has an "Iphone"/IP phone and everyone has heard the name Iphone in the news constantly for Apples release . . .
Sound familiar. Publicity is publicity to the masses. If they can make themselves look good in the end that many more people know their name. Asus just made themselves look good to the masses with this latest press release.
No they didn't deny it, yes they started it, and yes sadly Giga looked like a fanboy in their accusations. The masses don't know any of this!
It's not I don't know how to work my way around it, I do. Question is, do I want to for that kind of money? NO!
If it doesn't work they shouldn't put it on ANY board. Period.
BTW, that particular chip never GOT perfected. They just scrapped it from future designs.
I didn't mean to say they are stupid, but they are very careless to their customers. I've been living in Asia for 5 years. I know their attitude... :-)
They not only lost me as a faithfull buyer, they lost alot of faithful customers. Trouble is, they can take it, since they have plenty left... And THAT makes them even more ignorant. Try to find some ASUS comments on their forums that make sense... I spent over a year there, never found one!