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Western Digital in Trouble Over Failing Portable SSDs

Over the past few months there have been reports of issues with SanDisk portable SSDs and Western Digital released a firmware update in May that was meant to prevent the drives from "unexpectedly disconnect from a computer". However, it appears that this firmware update didn't solve the problem and Western Digital is now being taken to court over drives not just having disconnect issues, but also randomly failing. The court case is expected to become a class action suit, as the plaintiff claims that the issue of failing drives affect tens, if not hundreds of thousands of people in the USA.

The models included in the complaint includes the SanDisk Extreme Pro, Extreme Portable, Extreme Pro Portable and WD My Passport SSD. A further firmware update was released in July, which is said to have made the issues even worse, with data being lost on drives or being inaccessible to drive owners. In some cases the drives go into read only mode, but sometimes this means that the drives become inaccessible to the OS, which in turn also means dataloss to the user. Time will tell how this plays out, but it's not looking great for Western Digital, but it wouldn't be the first time a storage device maker has been taken to court over failing products.

Western Digital Announces My Passport SSD

For consumers who need to accelerate their productivity and protect their valuable content without compromising style, Western Digital Corp. today introduced the new WD brand My Passport SSD in capacities up to 2 TB. With a sleek, compact metal design and blazing fast speeds powered by NVMe technology, the new palm-sized drive allows home and business users to save, access and protect the content that matters.

"The new My Passport SSD delivers the speed, reliability and functionality consumers have come to expect from us," said Susan Park, vice president, Consumer Solutions, Western Digital. "It is a powerful and sophisticated solution for the everyday content creators, curators and hobbyists who need to move files quickly. The rounded corners, waving ridges and soft edges enhance the My Passport SSD's portability and make it easy to carry, yet also distinctly recognizable as a member within WD's award-winning My Passport product line-up."
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Nov 24th, 2024 00:08 EST change timezone

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