Saturday, March 6th 2010
Newegg.com Botchup Sends Several Core i7 'Demo Boxes' to Customers
Newegg.com, one of America's leading online retailers of computer hardware and related sales, on its official Twitter page admitted to a botchup with one of its long-term partners that resulted in several customers who ordered Intel Core i7 processors receiving what it calls "Demo Boxes". These boxes probably are used to demonstrate what the boxes look like or weigh, or probably it's a case of "adulteration", forgery, and counterfeiting. Each of these so-called demo boxes contain a completely non-functional dummy of the processor, heatsink fan, and the instruction leaflet. When opened, the three don't really look like mockups, but when packed into the box, can easily pass off as the product.
Newegg swung into action after several customers got back to it reporting "fake Core i7 920" chips. Many of them were taken aback when their $290 investment yielded a big chunk of plastic, and a slab of metal on which is strapped on the processor's IHS. The chunk of plastic is molded roughly to the shape of an HSF, and a sticker of the HSF's top was pasted, so it could be visible from the little window on the box that lets you see the HSF. Newegg said that it has acknowledged that a number of "demo boxes" were shipped, and that its staff is working directly with each of the affected customers to resolve the issue at the earliest. It kind of begs the question: where did so many so-called demo boxes come from, and why are there so many of them?
Statement from Newegg:
Newegg swung into action after several customers got back to it reporting "fake Core i7 920" chips. Many of them were taken aback when their $290 investment yielded a big chunk of plastic, and a slab of metal on which is strapped on the processor's IHS. The chunk of plastic is molded roughly to the shape of an HSF, and a sticker of the HSF's top was pasted, so it could be visible from the little window on the box that lets you see the HSF. Newegg said that it has acknowledged that a number of "demo boxes" were shipped, and that its staff is working directly with each of the affected customers to resolve the issue at the earliest. It kind of begs the question: where did so many so-called demo boxes come from, and why are there so many of them?
Newegg is aware of a shipping error that occurred with certain recent orders of the Intel Core i7-920 CPU. After investigating the issue internally it appears one of our long term partners mistakenly shipped a small number of demo boxes instead of functional units. Our customer service team has already begun proactively reaching out to the affected customers. In line with our commitment to ensure total customer satisfaction we are doing everything in our power to resolve the issue as soon as possible and with the least amount of inconvenience to our customers.Image courtesy: Overclockers.com community members dreadrok, nix. Video by YouTube member publicstunt
75 Comments on Newegg.com Botchup Sends Several Core i7 'Demo Boxes' to Customers
(amd has many fabs here, intel has none;))
i bet that will be one of the greater mysteries of the new time;)
Newegg just happens to be the one in the spotlight because they were the end of the chain, but really I don't see it as their fault. The boxes look real enough, and if they came from the supplier that way, then it isn't a newegg issue. A common packing worker probably isn't going to spot these fakes vs. the real thing. They are moving so much product out the door, these boxes probably didn't spend more then 10 seconds in human hands at newegg.
As for the BS excuse that these were demo boxes, I don't believe it. However, I don't blaim newegg for that either. They aren't exactly going to say "Yeah, we shipped a bunch of counterfiet product to customers". And for all we know, the demo box story comes from D&H and newegg is just passing it on to the customers.
why fighting? you sue me for things i didnt even said :laugh:
EDIT: we just talked of D&H Distributing,so why do you act up?
Drejahresgarantie German is wrong too
people lern how to write :laugh:
honestly does this happen more often these days?
i had that ages before with someone who used that here to gain something for the grey market
the cooler design is the same, they used polyurethane foam for diy
it comes out of a pressured bottle and is used for insulation
Newegg is great IMO and they seem to be making it right for the customers. Just remember, they probably ship thousands of packages a week, if not, a day and, usually, all you will hear about is the ones that are fubared.
:)
Guess what, Newegg got taken. It happens. If you think you could run a company that goes through as much product as they do without ever getting some bad apples in there ... you're being naive about the world we live in.
Its running Ubuntu right now in their haunted house
I'd say it was how Newegg called it, they accidently received display models. The poor quality of the copy is simply because it was done by a stage prop company, rather than Intel.
I'd expect there may be thousands of these in existence, on the assumption that a significant proportion of retailers might want several.
www.neweggmall.com/
NO NO NO :shadedshu
Newegg = Walmart :twitch: