Friday, July 26th 2024

Intel Will Not Recall Failing 13th and 14th Gen CPUs

It's official, Intel will not issue a recall for its failing 13th and 14th gen CPUs, despite the problem being much bigger than initially thought. The company was approached by The Verge and the answers to the questions asked, are not looking great. First of all, it appears that at least all 65 W or higher base power Intel 13th and 14th gen CPUs are affected—regardless of SKU and lettering—by the so-called elevated Voltage issue. To be clear, it doesn't mean all these CPUs will start to fail and Intel claims that its microcode update will solve the issue for CPUs that haven't shown any signs of stability issues. However, Intel is not promising that the microcode update will solve the stability issues of CPUs that are experiencing problems, but rather state that "It is possible the patch will provide some instability improvements", but it's asking those with stability issues to contact customer support. The patch is on the other hand expected to solve it for new CPUs, but that doesn't help those that are already experiencing stability issues.

Intel does appear to be swapping out degraded chips, but there's no guarantee that the replacement CPUs will come with the microcode update installed, as Intel is only starting to apply it to products that are currently being produced. The company has also asked all of its OEM partners to apply the update before shipping out new products, but this isn't likely to happen until sometime in early to mid-August according to Intel. It's also unclear when BIOS/UEFI updates will be available for end users from the motherboard manufacturers, since this is the only way to install the microcode update as a consumer. Intel has not gone on record to say if it'll extend the warranty of the affected products, nor did the company provide any details about what kind of information consumers have to provide to their customer support to be able to RMA a faulty CPU. Intel will not halt sales of the affected CPUs either, which means that if you're planning to or are in the middle of building a system using said CPUs, you might want to wait with using it, until a BIOS/UEFI with the microcode update in it, is available for your motherboard. There are more details over at The Verge for those that want to read the full questions and answers, but it's clear that Intel isn't considering the issue as anything more than a regular support issue at this point in time.
Source: The Verge
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270 Comments on Intel Will Not Recall Failing 13th and 14th Gen CPUs

#1
sethmatrix7
it's clear that Intel isn't considering the issue as anything more than a regular support issue at this point in time.


From the verge article:
Will Intel extend its warranty on these 13th Gen and 14th Gen parts, and for how long?
[No answer yet.]
Given how difficult this issue was for Intel to pin down, what proof will customers need to share to obtain an RMA? (How lenient will Intel be?)
[No answer yet.]
That's a yikes from me dawg.
Posted on Reply
#2
64K
Intel is asking for a class action lawsuit imo. You don't win those even when you win because of the legal expenses involved and frankly I think they would settle before that anyway. I guess they figure it will be a lot cheaper going that route than a recall.
Posted on Reply
#3
TheLostSwede
News Editor
64KIntel is asking for a class action lawsuit imo. You don't win those even when you win because of the legal expenses involved and frankly I think they would settle before that anyway. I guess they figure it will be a lot cheaper going that route than a recall.
The class action lawsuit took one more comment than I expected :p
Posted on Reply
#4
windwhirl
You might want to correct the title.

It says "GPU", not CPU
Posted on Reply
#5
Testsubject01

Intel Will Not Recall Failing 13th and 14th Gen [COLOR=rgb(209, 72, 65)]C[/COLOR]PUs

Arc is unaffected! :p
Posted on Reply
#6
TheLostSwede
News Editor
windwhirlYou might want to correct the title.

It says "GPU", not CPU
Whoops, fixed. Total brain fart there.
sethmatrix7From the verge article:

That's a yikes from me dawg.
It's some poor marketing, sorry, communications person at the company that has sent out the answers and it's very possible that person wasn't allowed to answer those questions. However, the end of the article does state that Intel will provide more information, at some point.
Posted on Reply
#7
sethmatrix7
TheLostSwedeIt's some poor marketing, sorry, communications person at the company that has sent out the answers and it's very possible that person wasn't allowed to answer those questions. However, the end of the article does state that Intel will provide more information, at some point.
Intel gets their shit together about as expeditiously as the Secret Service :laugh:

Real talk now... I hope that Intel rectifies this issue for any and all people who purchased these CPUs- forever.
Posted on Reply
#8
wNotyarD
Mate, this is (one of) the clearest cases for a hidden defect lawsuit that I've ever seen. Will Intel really go the f*** you all route?
Posted on Reply
#9
FoulOnWhite
mmm. well i think the 12700k may be my last Intel CPU. If this is how they treat customers, i'm happy to jump on the red camp.
Posted on Reply
#10
JohH
I think a lawsuit may be in order then.
Posted on Reply
#11
remixedcat
What about laptop users that can't replace the CPU??

Some laptops have h and k variants that are affected
Posted on Reply
#12
TheLostSwede
News Editor
remixedcatWhat about laptop users that can't replace the CPU??

Some laptops have h and k variants that are affected
Intel claims that laptop CPUs aren't affected...
Posted on Reply
#13
Octavean
This is why we can't have nice things!
Posted on Reply
#14
remixedcat
TheLostSwedeIntel claims that laptop CPUs aren't affected...
Other places have said otherwise... ofc intel would cover that up...
Posted on Reply
#15
wNotyarD
TheLostSwedeIntel claims that laptop CPUs aren't affected...
Are Intel claims to be trusted?
Posted on Reply
#16
Tomgang
Wtf intel. Here i think Nvidia was the biggest asshole, now intel maybe should carry that tittle.

Okay so to Resume what i know about this mess. Intel has admitted that there are problems with some cpu's that suffer from cpu oxidation, with is a permanent defect that can not be fixed. Only solution is a new cpu.

Now intel while admitted problems, will not recall it. So i sure as hell hope people that personally claims warrenty for defective cpu's. Intel replace them. If that neither happens, i smell a first class action lawsuit coming Intels way. Just think back on amd bulldozer case and a lawsuit against a cpu manufacturer is deffently a possibility.

I was thinking on of i should go back to intel with next upgrade as i had only good experience with my old x58 system. It ran amazing and my current amd has run fine, but with a few problems, mostly solved with bios updates.
But with this i think i will eventually just continue with AMD.
Posted on Reply
#17
john_
They probably know that the problem is unfixable, so they probably also know that if they recall those CPUs currently in the market, they will have to replace them with CPUs that will also start falling 6-12 months later and have to do another recall. So they will try to downplay this and hope to not suffer much.
Posted on Reply
#18
FoulOnWhite
i can see AMD sales going up a whole load, all those with defective CPU's will most likely jump ship now, can't blame them really can you.
Posted on Reply
#19
P4-630
I don't care much, my own 12th gen CPU runs fine, no issues for me.
I'm still waiting for Arrow Lake, I'm sure they don't want to happen this again with their next gen CPU's.
Posted on Reply
#20
wNotyarD
P4-630I don't care much, my own 12th gen CPU runs fine, no issues for me.
I'm still waiting for Arrow Lake, I'm sure they don't want to happen this again with their next gen CPU's.
Let's all hope the next generations come without issues, from both sides. But this is the kind of reputation and trust hit you can hardly ever recover from.
Posted on Reply
#21
thesmokingman
remixedcatOther places have said otherwise... ofc intel would cover that up...
To repeat the point, Intel is saying...

Posted on Reply
#22
95Viper
Stick to the topic and go do not off on other side rants.
Posted on Reply
#23
MaMoo
Mot feeling great about this decision. Obviously the cost-benefit analysis conducted favors a non-recall. I hope they are right.
Posted on Reply
#24
TheLostSwede
News Editor
wNotyarDAre Intel claims to be trusted?
Well, considering that their answers seem to imply that they don't know...
remixedcatOther places have said otherwise... ofc intel would cover that up...
This is from the Verge. I guess that makes it a maybe?
Why does Intel believe the instability issues do not affect mobile laptop chips?
Intel is continuing its investigation to ensure that reported instability scenarios on Intel Core 13th/14th Gen processors are properly addressed.
This includes ongoing analysis to confirm the primary factors preventing 13th / 14th Gen mobile processor exposure to the same instability issue as the 13th/14th Gen desktop processors.
Posted on Reply
#25
freeagent
They must feel very positive about a microcode update.

Time will tell I suppose, but this doesn't give me the warm and fuzzies.

Swap them out on a case by case would save a few bucks I suppose, since that is what this about.
Posted on Reply
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