Friday, July 26th 2024
Intel Will Not Recall Failing 13th and 14th Gen CPUs
It's official, Intel will not issue a recall for its failing 13th and 14th gen CPUs, despite the problem being much bigger than initially thought. The company was approached by The Verge and the answers to the questions asked, are not looking great. First of all, it appears that at least all 65 W or higher base power Intel 13th and 14th gen CPUs are affected—regardless of SKU and lettering—by the so-called elevated Voltage issue. To be clear, it doesn't mean all these CPUs will start to fail and Intel claims that its microcode update will solve the issue for CPUs that haven't shown any signs of stability issues. However, Intel is not promising that the microcode update will solve the stability issues of CPUs that are experiencing problems, but rather state that "It is possible the patch will provide some instability improvements", but it's asking those with stability issues to contact customer support. The patch is on the other hand expected to solve it for new CPUs, but that doesn't help those that are already experiencing stability issues.
Intel does appear to be swapping out degraded chips, but there's no guarantee that the replacement CPUs will come with the microcode update installed, as Intel is only starting to apply it to products that are currently being produced. The company has also asked all of its OEM partners to apply the update before shipping out new products, but this isn't likely to happen until sometime in early to mid-August according to Intel. It's also unclear when BIOS/UEFI updates will be available for end users from the motherboard manufacturers, since this is the only way to install the microcode update as a consumer. Intel has not gone on record to say if it'll extend the warranty of the affected products, nor did the company provide any details about what kind of information consumers have to provide to their customer support to be able to RMA a faulty CPU. Intel will not halt sales of the affected CPUs either, which means that if you're planning to or are in the middle of building a system using said CPUs, you might want to wait with using it, until a BIOS/UEFI with the microcode update in it, is available for your motherboard. There are more details over at The Verge for those that want to read the full questions and answers, but it's clear that Intel isn't considering the issue as anything more than a regular support issue at this point in time.
Source:
The Verge
Intel does appear to be swapping out degraded chips, but there's no guarantee that the replacement CPUs will come with the microcode update installed, as Intel is only starting to apply it to products that are currently being produced. The company has also asked all of its OEM partners to apply the update before shipping out new products, but this isn't likely to happen until sometime in early to mid-August according to Intel. It's also unclear when BIOS/UEFI updates will be available for end users from the motherboard manufacturers, since this is the only way to install the microcode update as a consumer. Intel has not gone on record to say if it'll extend the warranty of the affected products, nor did the company provide any details about what kind of information consumers have to provide to their customer support to be able to RMA a faulty CPU. Intel will not halt sales of the affected CPUs either, which means that if you're planning to or are in the middle of building a system using said CPUs, you might want to wait with using it, until a BIOS/UEFI with the microcode update in it, is available for your motherboard. There are more details over at The Verge for those that want to read the full questions and answers, but it's clear that Intel isn't considering the issue as anything more than a regular support issue at this point in time.
270 Comments on Intel Will Not Recall Failing 13th and 14th Gen CPUs
Edit: Oh and in the future, if AMD has massive QC problems and Intel doesn't, I'll just switch back to Intel if I still need an x86 solution because 'obvious things are obvious'.
This would boost their market share like crazy over the next few months as people panic after their computer starts constantly BSODing. AMD needs that bigger base to sell upgrades when Zen 6 comes out.
Let's all agree that massively reported stability problems is a big f'ing deal. Bad business tactics due to poor decisions is not great but forgiven if the company changes course and we would all have to live on a small island inside a hut to 100% avoid bad business tactics.
www.techspot.com/news/104010-intel-crashing-cpu-crisis-deepens-more-models-affected.html
I'd say that over the last 8 years, AMD's Zen µarch, and the competition it has caused has reignited it somewhat, due to the performance offered by a modern PC, but the pandemic changed the market in badly damaging ways through spiralling greed which has not finished settling down, due to parts of the market not caring and paying the high prices anyway. Many PC parts are way too expensive today, where a mid-range graphics card, which is necessary to have a chance at playing a modern game, costs more than a whole PC did 10 years ago, pushing PCs into a luxury product that you really need a use for, and things like the iPad and games consoles eating share.
So, I'd argue that the pandemic, nGreedia and memory manufacturers have done far more damage to the market than smartphones did.
We all have our reasons. No one here needs to breath. We come to TPU to read about the good and the bad and right now TPU is doing well by our community by notifying us of potential long-term quality and stability problems caused by Intel pushing their CPU beyond their limits. Some of us don't have the luxury of building a new computer in a short amount of time due to money. So knowing if a computer part will fail after a certain time frame is very, very important to us.
Focus on the new zen 5s, their 7600x and 7700x seems to be almost matching an i5 and an i7 from 2021.
... but common user calling the support will be warned about going to BIOS, not encouraged to do it themself...........
But that's not the point, the point is most comments are from amd users. A lot of them from people like you that wouldn't buy Intel regardless. They care more about it than the actual users that are affected. Just chill out. Relax. We get it, Intel bad.
For me personally, I bought Intel 12900KS because at the time it was the same price as buying the 5800X3D, I needed a computer right away, and the 7800X3D not released.
I also do prefer Nvidia, I don't actively discourage others from buying other brands though.
When I was first into PCs, I did several PCs that were AMD 64 and Nvidia Geforce combo. At that time, before AMD purchased ATI, ATI Radeon and Intel were sort of the "other side".
The current situation reinforces my thoughts. Chips have limits and the best, most stable PC builds respect them. I wasnt particularly happy with my 8700K either; this was the 'delid your shit' era for Intel: the first writing on the wall and I noticed that for sure. The chip barely keeps stability at stock under a beefy air cooler rated for twice its TDP.
Its a massive step forward moving to an X3D chip that will keep its cool under a 40 dollar air cooler no issues while being miles faster. I cant wait :)
And though I get the whole "600 watts under blender", fact of the matter is for the midrange you won't find more efficient cpus at same power, simply because noone else packs that many cores in mid range. When you buy your x3d just go compare it to a similarly priced intel chip - cap them both at the same power and do your blender cinebench or what have you runs. I guarantee intel will be way cooler (with that same 40$ aircooler) and faster.
Which is why im still buying Intel, and ill keep buying it after whatever this is. Problem is, we don't really know what this is. Some claim a 3 to 7% failure rate, other's 100%. I think knowing the actual number makes a whole lot of difference.
For the record, I was only kidding with the "This is why we can't have nice things" comment.
I don't own a 13 or 14 gen Intel CPU. Although I do have a Core i5 1235U mobile processor in a UGreen DXP8800 Plus 8 bay NAS.
For desktop my latest processor is an AMD RyZen 9 7950X. I could have easily gone with a newer Intel processor but whimsically opted not to.