Friday, July 26th 2024
Intel Will Not Recall Failing 13th and 14th Gen CPUs
It's official, Intel will not issue a recall for its failing 13th and 14th gen CPUs, despite the problem being much bigger than initially thought. The company was approached by The Verge and the answers to the questions asked, are not looking great. First of all, it appears that at least all 65 W or higher base power Intel 13th and 14th gen CPUs are affected—regardless of SKU and lettering—by the so-called elevated Voltage issue. To be clear, it doesn't mean all these CPUs will start to fail and Intel claims that its microcode update will solve the issue for CPUs that haven't shown any signs of stability issues. However, Intel is not promising that the microcode update will solve the stability issues of CPUs that are experiencing problems, but rather state that "It is possible the patch will provide some instability improvements", but it's asking those with stability issues to contact customer support. The patch is on the other hand expected to solve it for new CPUs, but that doesn't help those that are already experiencing stability issues.
Intel does appear to be swapping out degraded chips, but there's no guarantee that the replacement CPUs will come with the microcode update installed, as Intel is only starting to apply it to products that are currently being produced. The company has also asked all of its OEM partners to apply the update before shipping out new products, but this isn't likely to happen until sometime in early to mid-August according to Intel. It's also unclear when BIOS/UEFI updates will be available for end users from the motherboard manufacturers, since this is the only way to install the microcode update as a consumer. Intel has not gone on record to say if it'll extend the warranty of the affected products, nor did the company provide any details about what kind of information consumers have to provide to their customer support to be able to RMA a faulty CPU. Intel will not halt sales of the affected CPUs either, which means that if you're planning to or are in the middle of building a system using said CPUs, you might want to wait with using it, until a BIOS/UEFI with the microcode update in it, is available for your motherboard. There are more details over at The Verge for those that want to read the full questions and answers, but it's clear that Intel isn't considering the issue as anything more than a regular support issue at this point in time.
Source:
The Verge
Intel does appear to be swapping out degraded chips, but there's no guarantee that the replacement CPUs will come with the microcode update installed, as Intel is only starting to apply it to products that are currently being produced. The company has also asked all of its OEM partners to apply the update before shipping out new products, but this isn't likely to happen until sometime in early to mid-August according to Intel. It's also unclear when BIOS/UEFI updates will be available for end users from the motherboard manufacturers, since this is the only way to install the microcode update as a consumer. Intel has not gone on record to say if it'll extend the warranty of the affected products, nor did the company provide any details about what kind of information consumers have to provide to their customer support to be able to RMA a faulty CPU. Intel will not halt sales of the affected CPUs either, which means that if you're planning to or are in the middle of building a system using said CPUs, you might want to wait with using it, until a BIOS/UEFI with the microcode update in it, is available for your motherboard. There are more details over at The Verge for those that want to read the full questions and answers, but it's clear that Intel isn't considering the issue as anything more than a regular support issue at this point in time.
270 Comments on Intel Will Not Recall Failing 13th and 14th Gen CPUs
The only thing that really annoys me about this whole thing is a buddy tried to rma his unstable 13900k last year when apparently they knew there was an issue and still refused saying 125w and base jedec speeds were spec.... Thankfully Amazon replaced it and the replacement has been fine.
Still from people who know more about this sort of thing in most home users pc you'd likely not have issues or at most have occasional driver issues or shut downs likely most would just ignore it due to how sporadic it would be.
Issue's too big, can't handle, fake death and let it slide.
:toast:
I see a migration happening and possibly a lawsuit against Intel akin to the likes of AMD with the AM3+ CPU lineup.The 13 line is a generation behind.
For me I just want intel to take care of their customers I don't really care one way or the other otherwise every company can have issues. i've owned i5/i7/i9s over the years and if this affected me I would be pretty upset especially with how they were handling it last year basically pointing the finger at everyone but themselves.That is still gambling lol the minute you put 8000 memory and it degrades intel might be like 4000 is all we support bruh..... Hopefully if that is the case they tell reviewers only use X speed and X power limits etc.
My issue really is how long this policy lasts, Intel chips are sold with a 3 year warranty, in my view, not doing a recall is ok if this gets extended to a typical duration of a CPU's life e.g. 5-10 years, looks like they not wanting to confirm on that yet.
Remember Nvidia did tame a potential serious problem on ampere with a driver update. So we just dont know yet how this microcode will play out.
Note OEM chips I think only have a one year warranty, 3 years is for retail boxed.
Dog act from a dog company.
Those CPU have really, really sensible stock VID, no matter what kind of stupid loadline setting is on BIOS, so what's really is the problem here? Will Intel consider to have a modicum of honesty?
What about those failing T series chip from servers? As per Intel they are below 65W and by their definition it shouldn't be affected yet they dies, what's happening here? Another separate issue?
Alternatively, perhaps these locked CPU are affect by the problem, just not enough to cause degradation.......yet, if that's the case would Intel have the decency of saying it out loud instead of keeping us guessing?
Why this problem keep festering even beyond my wildest imagination? Good job Intel, or Intel PR, or whomever lost and poor soul left at the helm.
UPDATE!: YES THEY DO and yes lenovo also uses them I can't check HP cuz their site is erroring out every time I look at any system
that one is used in so many places here it's the most popular biz desktop here in my town. so is the thinkcenter
this sff one is used in my local hospital too and also they have ultra sff ones but I didn't see the front of the chasis to confirm since they have them covered.
Just leaving this reported post here.
Silicon Dreams and CPU Screams
"Don’t tell me 'cause it hertz,
My CPU’s got quirks,
Running hot, it’s a fight,
In the middle of the night."