Friday, July 26th 2024

Intel Will Not Recall Failing 13th and 14th Gen CPUs

It's official, Intel will not issue a recall for its failing 13th and 14th gen CPUs, despite the problem being much bigger than initially thought. The company was approached by The Verge and the answers to the questions asked, are not looking great. First of all, it appears that at least all 65 W or higher base power Intel 13th and 14th gen CPUs are affected—regardless of SKU and lettering—by the so-called elevated Voltage issue. To be clear, it doesn't mean all these CPUs will start to fail and Intel claims that its microcode update will solve the issue for CPUs that haven't shown any signs of stability issues. However, Intel is not promising that the microcode update will solve the stability issues of CPUs that are experiencing problems, but rather state that "It is possible the patch will provide some instability improvements", but it's asking those with stability issues to contact customer support. The patch is on the other hand expected to solve it for new CPUs, but that doesn't help those that are already experiencing stability issues.

Intel does appear to be swapping out degraded chips, but there's no guarantee that the replacement CPUs will come with the microcode update installed, as Intel is only starting to apply it to products that are currently being produced. The company has also asked all of its OEM partners to apply the update before shipping out new products, but this isn't likely to happen until sometime in early to mid-August according to Intel. It's also unclear when BIOS/UEFI updates will be available for end users from the motherboard manufacturers, since this is the only way to install the microcode update as a consumer. Intel has not gone on record to say if it'll extend the warranty of the affected products, nor did the company provide any details about what kind of information consumers have to provide to their customer support to be able to RMA a faulty CPU. Intel will not halt sales of the affected CPUs either, which means that if you're planning to or are in the middle of building a system using said CPUs, you might want to wait with using it, until a BIOS/UEFI with the microcode update in it, is available for your motherboard. There are more details over at The Verge for those that want to read the full questions and answers, but it's clear that Intel isn't considering the issue as anything more than a regular support issue at this point in time.
Source: The Verge
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270 Comments on Intel Will Not Recall Failing 13th and 14th Gen CPUs

#251
Hecate91
I'd like to see Intel compete, we need both Intel and AMD to do their best to compete or else one of them can stagnate and increase prices.
However I think it's pointless to separate what people prefer into a "camp". I can see if someone might prefer Intel, although buying from one brand doesn't mean someone is in a "camp" defending that brand.
I don't have a preference for a brand, although seeing how terribly Intel has been handling these issues, and I've lost a lot of trust for Intel since they haven't been very clear with their answers especially with the lack of affected batch numbers and they've been denying RMA's, so I'll stick with AMD as they have more reliable products.
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#252
Rabit
FoulOnWhiteLooks like 13/14th was a bit of a fail, let's hope it goes up from here for Intel (or down depending what camp you prefer)
Being down can be revitalising for company example is AMD
Posted on Reply
#253
R0H1T
Hecate91I'd like to see Intel compete, we need both Intel and AMD to do their best to compete or else one of them can stagnate and increase prices.
Not happening this decade with ARM lighting up a fire down their backsides! Intel's not going away that quickly, for obvious reasons, but they are becoming less & less relevant as a chipmaker now.
Posted on Reply
#254
AccroG33k
remixedcathas any manufacturer like dell, hp, lenovo,asus, acer, supermicro, cyberpower, falcon northwest, etc made any statements on this whole thing?

and how have they been on cpu rma and laptop rma?
Some of them already tried to address part of these issues via Bios updates, and others published statements to tell the whole word that they are not responsible for any bugs and BSODs (eg Nvidia with the OOM errors thrown by windows and game crashs) and that it's Intel's fault.

Also seeing Intel go down as a chipmaker is less of an issue now that there's Qualcomm joining in and maybe ARM as a whole would potentially compete against AMD. In the GPU space however, it will again be Nvidia vs AMD, the latter of which has not been the best performer since the old days where it was still called ATI.
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#256
LittleBro
64KThis may have already been mentioned but Intel is saying that the microcode fix will not affect Raptor Lake CPUs boosting or the overclocking of the K chips. I was wondering if the patch would nerf the CPUs but Intel is saying no.

videocardz.com/newz/intel-says-raptor-lake-microcode-update-will-not-affect-overclocking-and-performance-new-arrow-lake-battlemage-updates
Sure. Intel says.

Microcode 0x129 is already getting pushed out through BIOS updates by various board manufacturers, so it won't take long until we find out the thruth. However, provided the ring bus burning problem is a Raptor Cove design flaw, microcode update can help mitigate this problem only by lowering voltages. That means lower clocks or even more unstable chips. The real solution to ringbus problem would be using a separate rail to power up the ringbus at lower voltage than the cores operate at. Such physical intervention is, of course, impossible with microcode update.
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#259
AleXXX666
FoulOnWhitemmm. well i think the 12700k may be my last Intel CPU. If this is how they treat customers, i'm happy to jump on the red camp.
I just recently purchased R5 8500G CPU, and it working freezingly, shows ST score of "2" in cpu-z bench, and works with RAM only at 5200 freq MAX.
Good luck!;):rolleyes::D
remixedcatugh this will be making things worse than good luck telling every single user of this then... os updates are the best way to push this to masses that won't otherwise even know about this. it's not like everyone and their gramma are on tech forums.
I've got the BIOS update via WU on client PC with other updates.. then Shitdows decided it's time to reboot and f..d up the MB. Needed to RMA the sh.t. Yeah, I love HW updates via WU, def!:peace:
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#260
stimpy88
AleXXX666I just recently purchased R5 8500G CPU, and it working freezingly, shows ST score of "2" in cpu-z bench, and works with RAM only at 5200 freq MAX.
Good luck!;):rolleyes::D


I've got the BIOS update via WU on client PC with other updates.. then Shitdows decided it's time to reboot and f..d up the MB. Needed to RMA the sh.t. Yeah, I love HW updates via WU, def!:peace:
Learn to build a system properly or learn that you can send back faulty items. Nobody else complains of this issue.
Posted on Reply
#261
Ferro10
AleXXX666I just recently purchased R5 8500G CPU, and it working freezingly, shows ST score of "2" in cpu-z bench, and works with RAM only at 5200 freq MAX.
Good luck!;):rolleyes::D


I've got the BIOS update via WU on client PC with other updates.. then Shitdows decided it's time to reboot and f..d up the MB. Needed to RMA the sh.t. Yeah, I love HW updates via WU, def!:peace:
How are you with 8500g? I would like to know your opinion
Posted on Reply
#262
LittleBro
AleXXX666I just recently purchased R5 8500G CPU, and it working freezingly, shows ST score of "2" in cpu-z bench, and works with RAM only at 5200 freq MAX.
Good luck!;):rolleyes::D


I've got the BIOS update via WU on client PC with other updates.. then Shitdows decided it's time to reboot and f..d up the MB. Needed to RMA the sh.t. Yeah, I love HW updates via WU, def!:peace:
How could Windows break a motherboard? If it's true, then Windows should be considered a weapon of mass destruction.
Posted on Reply
#263
remixedcat
LittleBroHow could Windows break a motherboard? If it's true, then Windows should be considered a weapon of mass destruction.
Some BIOS updates are pushed thru windows update (capsule updates) and some might be borked.
Posted on Reply
#264
AleXXX666
Ferro10How are you with 8500g? I would like to know your opinion
gave this piece of cr to RMA and exchanged to 7500F, this was really faulty CPU, first case for me of such. Glad they accepted it and exchanged to 7500F as it has suddenly became same price lol.
stimpy88Learn to build a system properly or learn that you can send back faulty items. Nobody else complains of this issue.
yeah I've succesfully wasted A MONTH without CPU, GREAT EXPERIENCE.
Posted on Reply
#265
AleXXX666
Ferro10How are you with 8500g? I would like to know your opinion
8500G was buggy from factory. It couldn't POST RAM higher than 5200, also windows UI was freezy and CPUZ benchmark got as high as 4(!) in Single Core, lmfao. So, luckily I RMA it and got replaced with 7500F. Also, I haven't known that 8500G is 4 "efficient" cores and only 2 "normal" cores. If I had researched it before purchase, LOL, I would never bought it
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