Friday, July 26th 2024
Intel Will Not Recall Failing 13th and 14th Gen CPUs
It's official, Intel will not issue a recall for its failing 13th and 14th gen CPUs, despite the problem being much bigger than initially thought. The company was approached by The Verge and the answers to the questions asked, are not looking great. First of all, it appears that at least all 65 W or higher base power Intel 13th and 14th gen CPUs are affected—regardless of SKU and lettering—by the so-called elevated Voltage issue. To be clear, it doesn't mean all these CPUs will start to fail and Intel claims that its microcode update will solve the issue for CPUs that haven't shown any signs of stability issues. However, Intel is not promising that the microcode update will solve the stability issues of CPUs that are experiencing problems, but rather state that "It is possible the patch will provide some instability improvements", but it's asking those with stability issues to contact customer support. The patch is on the other hand expected to solve it for new CPUs, but that doesn't help those that are already experiencing stability issues.
Intel does appear to be swapping out degraded chips, but there's no guarantee that the replacement CPUs will come with the microcode update installed, as Intel is only starting to apply it to products that are currently being produced. The company has also asked all of its OEM partners to apply the update before shipping out new products, but this isn't likely to happen until sometime in early to mid-August according to Intel. It's also unclear when BIOS/UEFI updates will be available for end users from the motherboard manufacturers, since this is the only way to install the microcode update as a consumer. Intel has not gone on record to say if it'll extend the warranty of the affected products, nor did the company provide any details about what kind of information consumers have to provide to their customer support to be able to RMA a faulty CPU. Intel will not halt sales of the affected CPUs either, which means that if you're planning to or are in the middle of building a system using said CPUs, you might want to wait with using it, until a BIOS/UEFI with the microcode update in it, is available for your motherboard. There are more details over at The Verge for those that want to read the full questions and answers, but it's clear that Intel isn't considering the issue as anything more than a regular support issue at this point in time.
Source:
The Verge
Intel does appear to be swapping out degraded chips, but there's no guarantee that the replacement CPUs will come with the microcode update installed, as Intel is only starting to apply it to products that are currently being produced. The company has also asked all of its OEM partners to apply the update before shipping out new products, but this isn't likely to happen until sometime in early to mid-August according to Intel. It's also unclear when BIOS/UEFI updates will be available for end users from the motherboard manufacturers, since this is the only way to install the microcode update as a consumer. Intel has not gone on record to say if it'll extend the warranty of the affected products, nor did the company provide any details about what kind of information consumers have to provide to their customer support to be able to RMA a faulty CPU. Intel will not halt sales of the affected CPUs either, which means that if you're planning to or are in the middle of building a system using said CPUs, you might want to wait with using it, until a BIOS/UEFI with the microcode update in it, is available for your motherboard. There are more details over at The Verge for those that want to read the full questions and answers, but it's clear that Intel isn't considering the issue as anything more than a regular support issue at this point in time.
270 Comments on Intel Will Not Recall Failing 13th and 14th Gen CPUs
This is the worst of the 4 by far but that doesn't change the fact that stuff seems like it is being rushed to market these days.
I really just want to see how intel handles RMA's at this point before I ever buy a CPU from them again.
Really curious to see what the actual numbers of the issue are after the OMFG ZOMG 100% FAIL RATE techtuber clickbaits die down. I doubt these issues are as widespread as they are made out to be.
Intel did recall both cpus and chipsets in past so this is puzzling move.
On a serious note Gelsinger has been a disaster for Intel and this new saga of failing chips just after getting subsidies should call for an investigation by US govt.
revenuesbribes a decade back & this sh!t is on who exactly? The American in charge right, not the Indian (American) leading the foundry :rolleyes:Really subtle that, good job :wtf:
But seems like the issue is the single rail that feeds pcores / ecores / cache. Remember a couple of weeks ago I said that my 12900k gets immediate degradation on the cache at or above 1.4v? Well, since over 1.4v is kinda common for 13 and 14th gen, it looks like it's the cache that goes kaput.
Probably the microcode update will cap the cache at 4ghz instead of the stock 4.5 and that's it
Nevermind, they said their microcode won't fix the issue. So they will just make sure new chips don't degrade and RMA the problematic ones.
EG1. Also crashes are usually connected to the memory / cache subsystem. A degraded core will usually result in clock_watchdog BSOD.
I don't expect Intel to suffer much from this, even when seemingly mishandling this case so much by not accepting RMAs. And they know it, that's why they aren't going to do RMAs or recalling the whole bunch of CPUs sold. A recall will remain in history and get much more press coverage, RMAs will cost them greatly and probably drag the problem for years because CPUs will probably keep failing. Saying that "we throw out a microcode and we are done", makes it look like a typical case and nothing more. They react as politicians where being honest and admitting something is sometimes much worst than pretending publicly that it doesn't exist.
Who said they are not doing RMAs? The article literally says that they are in fact replacing the problematic products.
"User Error, because the user didn't applied the new firmware on time to prevent degradation".
(It's also mentioned in this post @ TPU lol)
microcode is not installed on the cpu, it is etched in at fab time
the bios side module that reprograms the behaviors of the chip from altering svid scale to patching / delaying ops in the instruction translator and faciliating the full function of the processor is not installed on the cpu, but updates the microprograms run on it.
if you rma a bad cpu and put a new one of the same stepping into a motherboard that hasn't been flashed, of course it'll suffer the same fate