Monday, January 31st 2011

Intel Identifies Sandy Bridge Chipset Design Error, All Shipments Stopped

As part of ongoing quality assurance, Intel Corporation has discovered a design issue in a recently released support chip, the Intel 6 Series, code-named Cougar Point, and has implemented a silicon fix. In some cases, the Serial-ATA (SATA) ports within the chipsets may degrade over time, potentially impacting the performance or functionality of SATA-linked devices such as hard disk drives and DVD-drives. The chipset is utilized in PCs with Intel's latest Second Generation Intel Core processors, code-named Sandy Bridge. Intel has stopped shipment of the affected support chip from its factories. Intel has corrected the design issue, and has begun manufacturing a new version of the support chip which will resolve the issue. The Sandy Bridge microprocessor is unaffected and no other products are affected by this issue.
The company expects to begin delivering the updated version of the chipset to customers in late February and expects full volume recovery in April. Intel stands behind its products and is committed to product quality. For computer makers and other Intel customers that have bought potentially affected chipsets or systems, Intel will work with its OEM partners to accept the return of the affected chipsets, and plans to support modifications or replacements needed on motherboards or systems. The systems with the affected support chips have only been shipping since January 9th and the company believes that relatively few consumers are impacted by this issue. The only systems sold to an end customer potentially impacted are Second Generation Core i5 and Core i7 quad core based systems. Intel believes that consumers can continue to use their systems with confidence, while working with their computer manufacturer for a permanent solution. For further information consumers should contact Intel at www.intel.com on the support page or contact their OEM manufacturer.

For the first quarter of 2011, Intel expects this issue to reduce revenue by approximately $300 million as the company discontinues production of the current version of the chipset and begins manufacturing the new version. Full-year revenue is not expected to be materially affected by the issue. Total cost to repair and replace affected materials and systems in the market is estimated to be $700 million. Since this issue affected some of the chipset units shipped and produced in the fourth quarter of 2010, the company will take a charge against cost of goods sold, which is expected to reduce the fourth quarter gross margin percentage by approximately 4 percentage points from the previously reported 67.5 percent. The company will also take a charge in the first quarter of 2011which will lower the previously communicated gross margin percentage by 2 percentage points and the full-year gross margin percentage by one percentage point.

Updated 2011 First Quarter and Full Year Outlook
Separately, Intel recently announced that it had completed the acquisition of the Infineon Technologies AG Wireless Solutions business, which will now operate as the Intel Mobile Communications group. The company also expects to complete the acquisition of McAfee by the end of the first quarter.

The effects of the chipset issue and these transactions are incorporated into the company's revised outlook. The company now expects first-quarter revenue to be $11.7 billion, plus or minus $400 million, compared to the previous expectation of $11.5 billion, plus or minus $400 million. Gross margin percentage is now expected to be 61 percent, plus or minus a couple percentage points, compared to the previous expectation of 64 percent, plus or minus a couple percentage points. Spending (R&D plus MG&A) is now expected to be approximately $3.6 billion, compared to the previous expectation of approximately $3.4 billion.

The full-year revenue growth percentage is now expected to be in the mid-to high teens, compared to the company's prior expectation of approximately 10 percent. Full-year gross margin is now expected to be 63 percent, plus or minus a few percentage points, compared to the previous expectation of 65 percent, plus or minus a few percentage points. Spending (R&D plus MG&A) is now expected to be $15.7 billion, plus or minus $200 million, compared to the company's previous expectation of $13.9 billion, plus or minus $200 million. Research and development (R&D) spending is now expected to be approximately $8.2 billion, compared to the previous forecast of $7.3 billion.

All other expectations for the first-quarter and full-year remain unchanged. With the exception of McAfee, the outlook for the first quarter and full year do not include the effect of any acquisitions, divestitures or similar transactions that may be completed after Jan. 31. The acquisition of McAfee is subject to customary closing conditions.
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166 Comments on Intel Identifies Sandy Bridge Chipset Design Error, All Shipments Stopped

#26
Solaris17
Super Dainty Moderator
happitaUpgrading from an i7 setup to a sandy bridge now won't get you a huge performance boost such as waiting for the i7 sandys. Then that will be for the highend epeeners :laugh:
But seriously, it's going to be great to see how it competes with Zambezi.
i dont get why everyone is bringing up e-peen. Are you confused? it doesnt affect stuff like benchmark scores SB users will still school you. its a SATA chip for christ sake. it doesnt effect anything else on the board.

This message is brought to you by Solaris17 a non SB user.
Posted on Reply
#27
xbonez
Also, worth noting:
the flaw is restricted to a performance issue and cannot cause data loss.
(taken from Intel's official announcement of the flaw)

So, unless you're all about benchmarking HDD speeds, you have nothing to worry about. Even if you are, you have nothing to worry about for atleast a couple of years.
Posted on Reply
#28
TheMailMan78
Big Member
Solaris17i dont get why everyone is bringing up e-peen. Are you confused? it doesnt affect stuff like benchmark scores SB users will still school you. its a SATA chip for christ sake. it doesnt effect anything else on the board.

This message is brought to you by Solaris17 a non SB user.
E-peen: A state of mind that the victim is left believing he/she has the 133test hardware. It can also be diagnosed as "Hey look I have the latest sh!t!" bug.
Posted on Reply
#29
PaulieG
Even if the affects will take 2-4 years to show up, it will have impact on reselling the board. For that reason, I will be returning my board as soon as I am able to. That is certain.
Posted on Reply
#30
Solaris17
Super Dainty Moderator
TheMailMan78E-peen: A state of mind that the victim is left believing he/she has the 133test hardware. It can also be diagnosed as "Hey look I have the latest sh!t!" bug.
99% of the forum your argument is invalid. its a SATA chip it has nothing to do with actual sandybridge performance just the performance of HDD's assuming your chip is bad.
Posted on Reply
#31
TheMailMan78
Big Member
Solaris1799% of the forum your argument is invalid. its a SATA chip it has nothing to do with actual sandybridge performance just the performance of HDD's assuming your chip is bad.
Please see "Hey look I have the latest sh!t!" bug. Early adopters do so often for E-peen.
Posted on Reply
#32
cadaveca
My name is Dave
Solaris1799% of the forum your argument is invalid. its a SATA chip it has nothing to do with actual sandybridge performance just the performance of HDD's assuming your chip is bad.
if data cannot get from the hdd to the ram for the cpu to crunch, you bet it affects performance.


Shocking claim, coming from you. Or is it?:laugh:
Posted on Reply
#33
[H]@RD5TUFF
Solaris1799% of the forum your argument is invalid. its a SATA chip it has nothing to do with actual sandybridge performance just the performance of HDD's assuming your chip is bad.
It affects only boards using a SATA controller other than Marvell.
Posted on Reply
#34
TheMailMan78
Big Member
cadavecaif data cannot get from the hdd to the ram for the cpu to crunch, you bet it affects performance.


Shocking claim, coming from you. Or is it?:laugh:
lulz Hes trying.
Posted on Reply
#35
Solaris17
Super Dainty Moderator
TheMailMan78lulz Hes trying.
if your into benching your SSD every 5min then that could be a problem in about 2 years. i dont understand how the claim is so shocking im not on the latest hardware.
Posted on Reply
#36
cadaveca
My name is Dave
You don't have dead baords sitting in your computing room.


I do.


Maybe this is the cause of my problems? Can't say for sure, but you bet I've had issues. You don't have the hardware, so even commenting on it seems foolish from that perspective...with no experience with the issues surrounding the chipset, how can you even claim what/how this bug affects users?

Not to single you out(although I am), without concrete evidence as to how this bug plays out, making comments on how this bug affects users is just not the right approach.

Leave that to the experts. And the Intel experts think that this is a large enough issue to make a public statement, and to start recalling boards from OEMs.
Posted on Reply
#37
TheMailMan78
Big Member
Solaris17if your into benching your SSD every 5min then that could be a problem in about 2 years. i dont understand how the claim is so shocking im not on the latest hardware.
I was talking about the e-peen.
Posted on Reply
#38
devguy
As was mentioned already, a lot of motherboards available have a separate SATA/RAID controller (usually Marvel), so just use that in case you are affected. I hearIntel is actually manning up on the situation.

And no one is going to stop the haters from hating on Intel about this. I remember the TLB B2 Phenoms and how much shit was thrown at them by client-system Intel enthusiasts. I mean, sure it was a big deal in the Server space (Barcelona), but myself and 4 others I know who had a B2 Agena powering a desktop workstation never encountered the bug to this day.
Posted on Reply
#39
Solaris17
Super Dainty Moderator
cadavecaYou don't have dead baords sitting in your computing room.


I do.


Maybe this is the cause of my problems? Can't say for sure, but you bet I've had issues. You don't have the hardware, so even commenting on it seems foolish from that perspective...with no experience with the issues surrounding the chipset, how can you even claim what/how this bug affects users?

Not to single you out(although I am), without concrete evidence as to how this bug plays out, making comments on how this bug affects users is just not the right approach.

Leave that to the experts. And the Intel experts think that this is a large enough issue to make a public statement, and to start recalling boards from OEMs.
commenting isnt foolish. I dont have an intrest in your dead boards nor do i believe they are related to the SATA problem. if the board is dead I can almost garentee it isnt an issue with this as it said nothing about the board dying only that performance will degrade. Not owning the hardware has nothing to do with the fact that i can read. In fact i think im a little less bias'd in that aspect because im not the one with dead SB boards in my room all butt hurt and using a SATA chip as an excuse to bash intel. I hardly consider you an expert more like someone with money to blow, dont assume that im somehow intellectually inferior to yourself the stench of ignorance is extreme.
Posted on Reply
#40
TheMailMan78
Big Member
devguyAs was mentioned already, a lot of motherboards available have a separate SATA/RAID controller (usually Marvel), so just use that in case you are affected. I hearIntel is actually manning up on the situation.

And no one is going to stop the haters from hating on Intel about this. I remember the TLB B2 Phenoms and how much shit was thrown at them by client-system Intel enthusiasts. I mean, sure it was a big deal in the Server space (Barcelona), but myself and 4 others I know who had a B2 Agena powering a desktop workstation never encountered the bug to this day.
And thats my point. EVERYONE runs into problems. Intel, AMD it don't matter. It just matters to the fanboys and their e-peen. I'm glad Intel came out and said "hey we F@#ked up" instead of denying the issue and the EU suing them 10 years from now.
Posted on Reply
#41
xbonez
It doesn't affect the 6GBps SATA ports either. 3 years down the line, I really hope we've all moved on to that.
Posted on Reply
#42
[H]@RD5TUFF
TheMailMan78lulz Hes trying.


lulz your not ?
Posted on Reply
#43
cadaveca
My name is Dave
Solaris17commenting isnt foolish. I dont have an intrest in your dead boards nor do i believe they are related to the SATA problem. if the board is dead I can almost garentee it isnt an issue with this as it said nothing about the board dying only that performance will degrade. Not owning the hardware has nothing to do with the fact that i can read. In fact i think im a little less bias'd in that aspect because im not the one with dead SB boards in my room all butt hurt and using a SATA chip as an excuse to bash intel.
I'm not bashing intel. I was bashing them where? You sound alot more angry about this than I do, but you always like to complain, from my experience.

I'm just stating facts. If it was a non-issue, there would have been no statements, and no recall of the older chips.


It affects me directly...I now have boards that I will have issues selling, as they were from before release. And no, they are not dead due to overvotling the cpu...at least not intentionally. I had a problem from day one, even had to return cpu for testing. The cpu tested fine.

I commend Intel for taking steps so early to deal with the problem, 100%. This is much better than nVidia with thier issues with certain chipsets, that Mr NV never answers direct questions about.


So all I can say...Good job intel, for maknig sure your customers get all they should out of your products.
Posted on Reply
#45
LittleLizard
:eek: I would seriously expected that if there was going to be trouble with sandy bridge, it would be the processor with the Graphics & CPU on one die design. But not the chipset.
Posted on Reply
#46
Easy Rhino
Linux Advocate
this will have little to no impact on the stock price of intel nor will it be a major inconvenience for customers.
Posted on Reply
#47
TheMailMan78
Big Member
LittleLizard:eek: I would seriously expected that if there was going to be trouble with sandy bridge, it would be the processor with the Graphics & CPU on one die design. But not the chipset.
Its the everyday shit that gets you. Not climbing Everest for the first time.

@Easy Rhino:

Your Rhino looks fat.
Posted on Reply
#48
cadaveca
My name is Dave
Easy Rhinothis will have little to no impact on the stock price of intel nor will it be a major inconvenience for customers.
It's had a little impact already, especially considering the annoucement of a major succesful deal that should have caused thier shares to increase in price today. So the actual imapct on shares isn't exactly transparent.


But, you are right...the boards have been on the market for less than a month. Personally I think this will affect the OEMs like Dell and HP more than anyone else, as they build units in the order of 1000's at a time. they probably have 100.'s of 100's of unit ready to ship, that must now have boards replaced.

That deal I speak of? Here:

news.cnet.com/8301-13506_3-20030028-17.html?part=rss&subj=news&tag=2547-1_3-0-20
Posted on Reply
#49
LittleLizard
Easy Rhinothis will have little to no impact on the stock price of intel nor will it be a major inconvenience for customers.
impact it had. But it wont last more than a few days unless another design flaw shows up.

edit:
TheMailMan78Its the everyday shit that gets you. Not climbing Everest for the first time.
Lol. That means that if i thought of a financial standard to stop the UE from going bust, i should try it first which i cant cause it will destroy the market if something goes wrong?
Posted on Reply
#50
Solaris17
Super Dainty Moderator
Easy Rhinothis will have little to no impact on the stock price of intel nor will it be a major inconvenience for customers.
I think so as well. Even with the knowledge of knowing the controllers are defective if it fail in 2 years or even less I seriously doubt it will be that big of an issue. The boards will get replaced like any other component. Knowing that its defective doesnt change the fact that any part in your PC can die at any time. If intel is backing it and manufacturers support their customers i dont see the issue.
Posted on Reply
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