Monday, January 18th 2021

Apple MacBook Pro (2017) Suffers from Widespread Retina Display Flaw

Apple MacBook Pro 2017 models are susceptible to a similar display flaw as the "Stage Light" or "Flexgate" issue found in the 2016 models. Our mid-2017 MacBook Pro with Touch Bar, which features a 13-inch LED-backlit LCD Retina Display, is exhibiting similar symptoms to the 2016 models, which forced Apple to run a "Display Backlight Service Program" fixing the flaw for free. Unfortunately, the program does not cover 2017 (or later) models. The "Stage Light" flaw, observed in the 2016 model, can be described as a dark horizontal band that appears along the bottom edge of the display with individual LEDs casting a light similar in shape to those of theater stages.

The 2017 MacBook Pro model appears to routinely start failing on the bottom edge of the screen with a soft gray bar appearing. This flaw appears thin on a cold-booted device, and spreads over time with use, as the device heats up. It dissipates as you power the MacBook down or close the lid for a while. The band distorts all content in the region of the display that it affects, including the macOS Dock, and vertically-scrolling content such as web-pages or text documents, and can be particularly bad for content creators working on tasks that are sensitive to display quality, such as Photoshop. Apparently, a small PCB located near the base of the display panel, which handles connectivity of the display with the mainboard, heats up over time, causing the LED backlit film to distort or the display controller PCB to malfunction.
Browsing through the Apple Community forums, iFixit threads, it was easy to find hundreds of users with mid-2017 models facing the same issue, with one such conversation dating back to May 2020. Most of the posts complaining about this flaw bunch up around that time (May-July 2020). Interestingly, both the 2016 and mid-2017 models of 13-inch MacBook Pro bear the same base model number of "A1706," meaning that barring updates to certain hardware such as the processor, the two MacBooks are based on a physically identical design, and evidently Apple hasn't corrected the flawed display. The company has reportedly fixed Flexgate with the 2018 model, by using a longer flex cable. However, this leaves those with 15-inch and 13-inch 2016 and all 2017 model owners with no recourse except to pay Apple $600 to get the screen replaced, just to have the flaw re-emerge down the line.

It remains to be seen if the Display Backlight Service Program is extended to cover 2017 models, but given that Apple has done precious little about since mid-2020, we temper our expectations. Back in August, Apple was hit by a class-action lawsuit (which both US and Canadian owners of the models in question may join here) over the "Stage Light" flaw, which included class members with 2017 models. However, as of this writing, the 2017 model continues to be excluded from the display service program. We also spoke with Apple customer support to confirm this.

Update Jan 18th: Apple, on January 12th, through their Executive Services Team as well as their PR department, has responded to this issue. Officially, this remains an flaw that is not eligible for any out-of-warranty repair program, thus users with this or similar display issues are left to pay out of pocket if their device is out of warranty. Incidentally, Apple extended their current 2016 screen replacement program from 4 to 5 years less than a week after giving us their official response in regards to the 2017 model.
Add your own comment

41 Comments on Apple MacBook Pro (2017) Suffers from Widespread Retina Display Flaw

#26
Ukukuk
My 2017 MacBook Pro started having backlight issue as numerous others reported.



I have used it for three years with normal wear and tear but in very good condition. The flexgate is known problem with class actions lawsuits , but when I took it to Genius Bar to repair , the staff said as below



Problem Description/Diagnosis

Issue: Customer reports backlight issue occurring on display



Display would show an image when opening slightly, backlight would then go blank

Steps to Reproduce: Issue was observed in store



Display backlight would work when opened slightly, would immediately cut out as the display is opened all the way.



Shined a light on the display and was able to see the customers desktop - confirming display backlight issue

Cosmetic Condition: Display - Sticker placed on the bottom of clamshell, dent mark present on top left and right corners, scuff marks present on each side



Top case - Dent mark located on top right and bottom right corners, scuff marks present on each side of enclosure



Bottom case - Dent mark located in the middle, scratches present around serial number, and on left and right sides, all feet and screws present

Proposed Resolution: Issue caused by dents and scuffs around the display which have caused the backlight to stop working



Have positioned display replacement under out of warranty service



Device does not qualify for REP program for display backlight issues.





It is wrong to deny consumer rights for repairs , but deflecting to dents is an all time low. How can some almost invisible dents affect the screen so it only opens up to certain degree ?
Posted on Reply
#27
Chris2612
I am really disappointed, I have the same problem and the workshop is telling me that I have to pay about 1200 US$ for display replacement (in Iceland, so, more expensive than anywhere). It looks for me that Apple is only trying to make money instead of replacing maybe defect cable connections? When I am closing the display the display shows normal colours on pictures, means for me, only the connection is defect and not the whole display.
Posted on Reply
#28
bug
Chris2612I am really disappointed, I have the same problem and the workshop is telling me that I have to pay about 1200 US$ for display replacement (in Iceland, so, more expensive than anywhere). It looks for me that Apple is only trying to make money instead of replacing maybe defect cable connections? When I am closing the display the display shows normal colours on pictures, means for me, only the connection is defect and not the whole display.
Why are you disappointed? You have waived your right to repair when you bought an unrepairable piece of hardware, you knew fully well they will be dictating the price of repairs from then on.
Posted on Reply
#29
Chris2612
bugWhy are you disappointed? You have waived your right to repair when you bought an unrepairable piece of hardware, you knew fully well they will be dictating the price of repairs from then on.
I’m not commenting this here to be confronted then by someone who hates Apple…
Posted on Reply
#30
bug
Chris2612I’m not commenting this here to be confronted then by someone who hates Apple…
I did not even mention Apple. I avoid devices that need to be taken back to the manufacturer to fix in general.
And I was not even confronting you, I asked a simple question. Devices that do no use standard parts are integrated to no end. An otherwise simple fix requires replacing a quarter of the device. An astronomical price that goes with that shouldn't be a disappointment.
Posted on Reply
#31
Chris2612
Then you should publish a list of devices which are suitable for ordinary user to avoid later problems. I was thinking to get some more experience here about what to do or if there is any new development with Apple innthis regard. It is not helpful to come up with phrases like „ I knew it better…“ or similar. Thank you.
Posted on Reply
#32
bug
Chris2612Then you should publish a list of devices which are suitable for ordinary user to avoid later problems. I was thinking to get some more experience here about what to do or if there is any new development with Apple innthis regard. It is not helpful to come up with phrases like „ I knew it better…“ or similar. Thank you.
That's an excellent idea. I wonder how nobody thought about this before.
www.ifixit.com/

And no, there's no redeeming for Apple, they've done far worse than overcharge for repairs. I don't think we need to go into specifics.
Posted on Reply
#33
noname00
bugWhy are you disappointed? You have waived your right to repair when you bought an unrepairable piece of hardware, you knew fully well they will be dictating the price of repairs from then on.
I remember from one of Louis Rossmann's videos that it became harder for him to buy laptop LCD panes for normal laptops, as they limited the supply. It seems like the whole industry is moving towards devices that can't be easily reparable.

As computer performance is reached a few years ago a level that guarantees at least 5 years of usage without a real need to upgrade, not being able to repair a device is the best way of determining users to upgrade. If all manufacturers do this it does not matter if you choose to buy from someone else, they will still sell more. That's why most phone manufacturers copy Apple "bad" decisions.
Posted on Reply
#34
Chris2612
noname00I remember from one of Louis Rossmann's videos that it became harder for him to buy laptop LCD panes for normal laptops, as they limited the supply. It seems like the whole industry is moving towards devices that can't be easily reparable.

As computer performance is reached a few years ago a level that guarantees at least 5 years of usage without a real need to upgrade, not being able to repair a device is the best way of determining users to upgrade. If all manufacturers do this it does not matter if you choose to buy from someone else, they will still sell more. That's why most phone manufacturers copy Apple "bad" decisions.
Yes, I bet you’re right. Devices are designed to last for certain time only. As user you cannot decide when you change and upgrade them, you can only rely on the lifespan and then you’re forced to upgrade. You want or you don’t want, you have to.
Posted on Reply
#35
bug
noname00I remember from one of Louis Rossmann's videos that it became harder for him to buy laptop LCD panes for normal laptops, as they limited the supply. It seems like the whole industry is moving towards devices that can't be easily reparable.

As computer performance is reached a few years ago a level that guarantees at least 5 years of usage without a real need to upgrade, not being able to repair a device is the best way of determining users to upgrade. If all manufacturers do this it does not matter if you choose to buy from someone else, they will still sell more. That's why most phone manufacturers copy Apple "bad" decisions.
Well, it's not like I expect to be able to replace the LCD at the corner shop, but I take issue with decisions that make it impossible to swap RAM, storage or even clean the damn thing of dust myself.

And yes, most manufacturers do this with their ultrabooks. But proper laptops can still be serviced. Otoh I can remember Thinkpads and some models from Acer. I'm sure there are others, too.
Posted on Reply
#36
Fish1
Late to the party I know but anyone heard of any positive updates on this issue for 2017 macbook pro's?
Posted on Reply
#37
alicarper
I just now started having this issue. Took to Genius Bar at the Apple store and if i had gotten the 13" this would be covered repair but not for 15". Anyone have any positive updates?
Posted on Reply
#38
bug
alicarperI just now started having this issue. Took to Genius Bar at the Apple store and if i had gotten the 13" this would be covered repair but not for 15". Anyone have any positive updates?
Yes. There are non-Apple laptops out there :D
Most of them are crap. But not all.
Posted on Reply
#39
Percy Verance
My son has the 2027 MacBook, and he asked me to have a look as he could not get anything on the screen when he powered it up. I get the same It is on, the keyboard is illuminated but no screen text. Not sure if this related to this thread. Meanwhile my 2012 and 2025 Machook Pro retina power on forever.
Posted on Reply
#40
bug
Percy VeranceMy son has the 2027 MacBook, and he asked me to have a look as he could not get anything on the screen when he powered it up. I get the same It is on, the keyboard is illuminated but no screen text. Not sure if this related to this thread. Meanwhile my 2012 and 2025 Machook Pro retina power on forever.
You could be a few years too early if you're expecting someone to be able to diagnose a Macbook from 2027 ;)
Posted on Reply
Add your own comment
Nov 24th, 2024 04:29 EST change timezone

New Forum Posts

Popular Reviews

Controversial News Posts