Monday, January 18th 2021
Apple MacBook Pro (2017) Suffers from Widespread Retina Display Flaw
Apple MacBook Pro 2017 models are susceptible to a similar display flaw as the "Stage Light" or "Flexgate" issue found in the 2016 models. Our mid-2017 MacBook Pro with Touch Bar, which features a 13-inch LED-backlit LCD Retina Display, is exhibiting similar symptoms to the 2016 models, which forced Apple to run a "Display Backlight Service Program" fixing the flaw for free. Unfortunately, the program does not cover 2017 (or later) models. The "Stage Light" flaw, observed in the 2016 model, can be described as a dark horizontal band that appears along the bottom edge of the display with individual LEDs casting a light similar in shape to those of theater stages.
The 2017 MacBook Pro model appears to routinely start failing on the bottom edge of the screen with a soft gray bar appearing. This flaw appears thin on a cold-booted device, and spreads over time with use, as the device heats up. It dissipates as you power the MacBook down or close the lid for a while. The band distorts all content in the region of the display that it affects, including the macOS Dock, and vertically-scrolling content such as web-pages or text documents, and can be particularly bad for content creators working on tasks that are sensitive to display quality, such as Photoshop. Apparently, a small PCB located near the base of the display panel, which handles connectivity of the display with the mainboard, heats up over time, causing the LED backlit film to distort or the display controller PCB to malfunction.Browsing through the Apple Community forums, iFixit threads, it was easy to find hundreds of users with mid-2017 models facing the same issue, with one such conversation dating back to May 2020. Most of the posts complaining about this flaw bunch up around that time (May-July 2020). Interestingly, both the 2016 and mid-2017 models of 13-inch MacBook Pro bear the same base model number of "A1706," meaning that barring updates to certain hardware such as the processor, the two MacBooks are based on a physically identical design, and evidently Apple hasn't corrected the flawed display. The company has reportedly fixed Flexgate with the 2018 model, by using a longer flex cable. However, this leaves those with 15-inch and 13-inch 2016 and all 2017 model owners with no recourse except to pay Apple $600 to get the screen replaced, just to have the flaw re-emerge down the line.
It remains to be seen if the Display Backlight Service Program is extended to cover 2017 models, but given that Apple has done precious little about since mid-2020, we temper our expectations. Back in August, Apple was hit by a class-action lawsuit (which both US and Canadian owners of the models in question may join here) over the "Stage Light" flaw, which included class members with 2017 models. However, as of this writing, the 2017 model continues to be excluded from the display service program. We also spoke with Apple customer support to confirm this.Update Jan 18th: Apple, on January 12th, through their Executive Services Team as well as their PR department, has responded to this issue. Officially, this remains an flaw that is not eligible for any out-of-warranty repair program, thus users with this or similar display issues are left to pay out of pocket if their device is out of warranty. Incidentally, Apple extended their current 2016 screen replacement program from 4 to 5 years less than a week after giving us their official response in regards to the 2017 model.
The 2017 MacBook Pro model appears to routinely start failing on the bottom edge of the screen with a soft gray bar appearing. This flaw appears thin on a cold-booted device, and spreads over time with use, as the device heats up. It dissipates as you power the MacBook down or close the lid for a while. The band distorts all content in the region of the display that it affects, including the macOS Dock, and vertically-scrolling content such as web-pages or text documents, and can be particularly bad for content creators working on tasks that are sensitive to display quality, such as Photoshop. Apparently, a small PCB located near the base of the display panel, which handles connectivity of the display with the mainboard, heats up over time, causing the LED backlit film to distort or the display controller PCB to malfunction.Browsing through the Apple Community forums, iFixit threads, it was easy to find hundreds of users with mid-2017 models facing the same issue, with one such conversation dating back to May 2020. Most of the posts complaining about this flaw bunch up around that time (May-July 2020). Interestingly, both the 2016 and mid-2017 models of 13-inch MacBook Pro bear the same base model number of "A1706," meaning that barring updates to certain hardware such as the processor, the two MacBooks are based on a physically identical design, and evidently Apple hasn't corrected the flawed display. The company has reportedly fixed Flexgate with the 2018 model, by using a longer flex cable. However, this leaves those with 15-inch and 13-inch 2016 and all 2017 model owners with no recourse except to pay Apple $600 to get the screen replaced, just to have the flaw re-emerge down the line.
It remains to be seen if the Display Backlight Service Program is extended to cover 2017 models, but given that Apple has done precious little about since mid-2020, we temper our expectations. Back in August, Apple was hit by a class-action lawsuit (which both US and Canadian owners of the models in question may join here) over the "Stage Light" flaw, which included class members with 2017 models. However, as of this writing, the 2017 model continues to be excluded from the display service program. We also spoke with Apple customer support to confirm this.Update Jan 18th: Apple, on January 12th, through their Executive Services Team as well as their PR department, has responded to this issue. Officially, this remains an flaw that is not eligible for any out-of-warranty repair program, thus users with this or similar display issues are left to pay out of pocket if their device is out of warranty. Incidentally, Apple extended their current 2016 screen replacement program from 4 to 5 years less than a week after giving us their official response in regards to the 2017 model.
41 Comments on Apple MacBook Pro (2017) Suffers from Widespread Retina Display Flaw
I have used it for three years with normal wear and tear but in very good condition. The flexgate is known problem with class actions lawsuits , but when I took it to Genius Bar to repair , the staff said as below
Problem Description/Diagnosis
Issue: Customer reports backlight issue occurring on display
Display would show an image when opening slightly, backlight would then go blank
Steps to Reproduce: Issue was observed in store
Display backlight would work when opened slightly, would immediately cut out as the display is opened all the way.
Shined a light on the display and was able to see the customers desktop - confirming display backlight issue
Cosmetic Condition: Display - Sticker placed on the bottom of clamshell, dent mark present on top left and right corners, scuff marks present on each side
Top case - Dent mark located on top right and bottom right corners, scuff marks present on each side of enclosure
Bottom case - Dent mark located in the middle, scratches present around serial number, and on left and right sides, all feet and screws present
Proposed Resolution: Issue caused by dents and scuffs around the display which have caused the backlight to stop working
Have positioned display replacement under out of warranty service
Device does not qualify for REP program for display backlight issues.
It is wrong to deny consumer rights for repairs , but deflecting to dents is an all time low. How can some almost invisible dents affect the screen so it only opens up to certain degree ?
And I was not even confronting you, I asked a simple question. Devices that do no use standard parts are integrated to no end. An otherwise simple fix requires replacing a quarter of the device. An astronomical price that goes with that shouldn't be a disappointment.
www.ifixit.com/
And no, there's no redeeming for Apple, they've done far worse than overcharge for repairs. I don't think we need to go into specifics.
As computer performance is reached a few years ago a level that guarantees at least 5 years of usage without a real need to upgrade, not being able to repair a device is the best way of determining users to upgrade. If all manufacturers do this it does not matter if you choose to buy from someone else, they will still sell more. That's why most phone manufacturers copy Apple "bad" decisions.
And yes, most manufacturers do this with their ultrabooks. But proper laptops can still be serviced. Otoh I can remember Thinkpads and some models from Acer. I'm sure there are others, too.
Most of them are crap. But not all.