Monday, January 18th 2021

Apple MacBook Pro (2017) Suffers from Widespread Retina Display Flaw

Apple MacBook Pro 2017 models are susceptible to a similar display flaw as the "Stage Light" or "Flexgate" issue found in the 2016 models. Our mid-2017 MacBook Pro with Touch Bar, which features a 13-inch LED-backlit LCD Retina Display, is exhibiting similar symptoms to the 2016 models, which forced Apple to run a "Display Backlight Service Program" fixing the flaw for free. Unfortunately, the program does not cover 2017 (or later) models. The "Stage Light" flaw, observed in the 2016 model, can be described as a dark horizontal band that appears along the bottom edge of the display with individual LEDs casting a light similar in shape to those of theater stages.

The 2017 MacBook Pro model appears to routinely start failing on the bottom edge of the screen with a soft gray bar appearing. This flaw appears thin on a cold-booted device, and spreads over time with use, as the device heats up. It dissipates as you power the MacBook down or close the lid for a while. The band distorts all content in the region of the display that it affects, including the macOS Dock, and vertically-scrolling content such as web-pages or text documents, and can be particularly bad for content creators working on tasks that are sensitive to display quality, such as Photoshop. Apparently, a small PCB located near the base of the display panel, which handles connectivity of the display with the mainboard, heats up over time, causing the LED backlit film to distort or the display controller PCB to malfunction.
Browsing through the Apple Community forums, iFixit threads, it was easy to find hundreds of users with mid-2017 models facing the same issue, with one such conversation dating back to May 2020. Most of the posts complaining about this flaw bunch up around that time (May-July 2020). Interestingly, both the 2016 and mid-2017 models of 13-inch MacBook Pro bear the same base model number of "A1706," meaning that barring updates to certain hardware such as the processor, the two MacBooks are based on a physically identical design, and evidently Apple hasn't corrected the flawed display. The company has reportedly fixed Flexgate with the 2018 model, by using a longer flex cable. However, this leaves those with 15-inch and 13-inch 2016 and all 2017 model owners with no recourse except to pay Apple $600 to get the screen replaced, just to have the flaw re-emerge down the line.

It remains to be seen if the Display Backlight Service Program is extended to cover 2017 models, but given that Apple has done precious little about since mid-2020, we temper our expectations. Back in August, Apple was hit by a class-action lawsuit (which both US and Canadian owners of the models in question may join here) over the "Stage Light" flaw, which included class members with 2017 models. However, as of this writing, the 2017 model continues to be excluded from the display service program. We also spoke with Apple customer support to confirm this.

Update Jan 18th: Apple, on January 12th, through their Executive Services Team as well as their PR department, has responded to this issue. Officially, this remains an flaw that is not eligible for any out-of-warranty repair program, thus users with this or similar display issues are left to pay out of pocket if their device is out of warranty. Incidentally, Apple extended their current 2016 screen replacement program from 4 to 5 years less than a week after giving us their official response in regards to the 2017 model.
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41 Comments on Apple MacBook Pro (2017) Suffers from Widespread Retina Display Flaw

#1
8BitZ80
"Sorry about the flaw, that'll be $600 please"
Posted on Reply
#2
lexluthermiester
PooPipeBoy"Sorry about the flaw, that'll be $600 please"
And that's about the sum of it. Yet another example of Apple failing to respect the rights of owners to repair it themselves.
Posted on Reply
#3
Vya Domus
Nothing new, their laptops have been built like utter crap for a very long time. I don't think there was a single model that didn't exhibit some kind of wide spread catastrophic failure after a couple of years. I wouldn't touch their laptops with a ten feet pole.
Posted on Reply
#4
Gmr_Chick
Rakhmaninov3MacBook has diabeeeeeetus and retinal damage
Quick! Somebody call Wilford Brimley from beyond teh grave!
Posted on Reply
#5
R00kie
PooPipeBoy"Sorry about the flaw, that'll be $600 please"
Posted on Reply
#6
noname00
For the past 5 years I used a MacBook pro 15 inch at work. In March 2019 I received a MacBook Pro 15 inch touch bar, and after one year this started to happen after the laptop was stored on its side. This picture shows the problem at its worst. I validated the issue by putting the laptop on a side, without anything pressing on the screen. After a few hours of usage the issue becomes harder to see, but it never fully disappears.

I usually like Apple products, but for a laptop that is used by many for photo and video editing, this flaw makes it unusable.

Posted on Reply
#7
neatfeatguy
Vya DomusNothing new, their laptops have been built like utter crap for a very long time. I don't think there was a single model that didn't exhibit some kind of wide spread catastrophic failure after a couple of years. I wouldn't touch their laptops with a ten feet pole.
I don't use Apple products, too much irritation from using Macs all through middle and high school that I can't stand them.....

The wife had a Macbook pro from 2008 that she used for 9 years. The fans towards the last few years sounded like a small plane, but the damn thing otherwise worked without issues. She's got a 2017 one now...I wonder if she'll have the screen issue with hers. So far she hasn't said anything about any screen problems.
Posted on Reply
#8
Philaphlous
My SO has a 2018 13" MBP Touchbar.... has TPU reported on the keyboard problem? Apple has a service bulletin out for a full keyboard replacement. support.apple.com/keyboard-service-program-for-mac-notebooks
This is almost every macbook pro from 2016 on... Keys are either typing double or not typing at all. I've used it a few times and it repeats the characters like no tomorrow... it's INCREDIBLY frustrating...Takes like 10 minutes to type a few sentence email from all the backspacing you have to do to remove the double typed characters. Waiting till COVID is less to get it replaced. No screen issue though.
Posted on Reply
#9
noname00
PhilaphlousMy SO has a 2018 13" MBP Touchbar.... has TPU reported on the keyboard problem? Apple has a service bulletin out for a full keyboard replacement. support.apple.com/keyboard-service-program-for-mac-notebooks
This is almost every macbook pro from 2016 on... Keys are either typing double or not typing at all. I've used it a few times and it repeats the characters like no tomorrow... it's INCREDIBLY frustrating...Takes like 10 minutes to type a few sentence email from all the backspacing you have to do to remove the double typed characters. Waiting till COVID is less to get it replaced. No screen issue though.
I also have this issue on some keys :))
Posted on Reply
#10
InVasMani
Premium price premium quality...virus what virus bite me no one targets the Apple with viruses just worms.
Posted on Reply
#11
Easo
Nice, their fault and in the end users have to pay for repairs. Amazing. Not sure how this shit flies in EU?
Posted on Reply
#12
ThrashZone
Hi,
Been posted it's a free repair but no telling how long they will be without a device while being repaired.
Posted on Reply
#13
MikeMurphy
gdallsk
"UPDATE: Apple, on January 12th, through their Executive Services Team as well as their PR department, has responded to this issue. Officially, this remains an flaw that is not eligible for any out-of-service repair program, thus users with this or similar display issues are left to pay out of pocket if their device is out of warranty. Incidentally, Apple extended their current 2016 screen replacement program from 4 to 5 years less than a week after giving us their official response in regards to the 2017 model."

It's covered, unless it's not covered.
Posted on Reply
#14
randomUser
Looks like a feature... not a problem.
Posted on Reply
#15
bug
My TV developed some thing like that at some point (it wasn't that uniform, though, just in a few spots). A few years later, half the screen went dark.
Posted on Reply
#16
Am*
Vya DomusNothing new, their laptops have been built like utter crap for a very long time. I don't think there was a single model that didn't exhibit some kind of wide spread catastrophic failure after a couple of years. I wouldn't touch their laptops with a ten feet pole.
Agree 100%. I've yet to see a single Macbook worth replacing my 2015 Air and only because they've not found a way to screw up that ancient old design -- not only because of their never-ending list of engineering screw-ups, but their garbage flickering PWM displays on every tablet and laptop they produce. There is no excuse whatsoever for using them on so-called "premium" devices in this day and age. Since their own chips have already fixed the power consumption & heat issues that people had with the Intel CPUs, I'd rather they cut an hour or two off the battery life and used displays with DC dimming instead of cutting that extra corner and have it damage people's eyesight. I dread the day my Macbook Air makes the unsupported devices list.
gdallsk
Clearly you didn't read the article, Captain Obvious...
EasoNice, their fault and in the end users have to pay for repairs. Amazing. Not sure how this shit flies in EU?
It doesn't. It's the reason why I pay for all big purchases with a credit card. Section 75 protection gives you up to 6 years to claim back your money if a company fails to fix their own engineering issues like this in due time without inconveniencing you out of their own pocket (that includes the cost of shipping too). If I was an owner of one of these Crapbook Pros, you better believe I'd be on the phone to my bank to get the whole amount of money back and keep the faulty laptop -- making sure it hits them right in their pockets until they understand that this shit doesn't fly here. Either fix the flaws in your products or stop selling them. Sadly most people in the EU (and elsewhere) don't have any clue as to what their rights are and will pay the extortionate fees from the "geniuses" at Apple's stores.

I'm glad I don't live in the US or one of the other countries that let scummy companies like crApple get away with murder by constantly selling faulty products.
Posted on Reply
#17
Caring1
MikeMurphy"UPDATE: Apple, on January 12th, through their Executive Services Team as well as their PR department, has responded to this issue. Officially, this remains an flaw that is not eligible for any out-of-service repair program, thus users with this or similar display issues are left to pay out of pocket if their device is out of warranty. Incidentally, Apple extended their current 2016 screen replacement program from 4 to 5 years less than a week after giving us their official response in regards to the 2017 model."

It's covered, unless it's not covered.
Lol, if it's a flaw it has to be repaired regardless of if it is in warranty.
Imagine some car manufacturer trying to pull that one.
Posted on Reply
#18
Flanker
Caring1Lol, if it's a flaw it has to be repaired regardless of if it is in warranty.
Imagine some car manufacturer trying to pull that one.
Imagine no more, Apple car coming soon :roll:
Posted on Reply
#19
InVasMani
PooPipeBoy"Sorry about the flaw, that'll be $600 please"
Sorry about the flaw, but if you paid for a over expensive Apple we regret to inform you that you got rooked and actually bought a over expensive Lemon and those aren't covered under the warranty after the best used by date.
Posted on Reply
#20
R00kie
Am*Clearly you didn't read the article, Captain Obvious...
Clearly you didnt see when the post was made.
Posted on Reply
#21
chris mak
i will NEVER -EVER buy an apple (mac book - phone etc) product , unless they come up with a solution for this productions fault.
My screen macbook pro 2017 has horizontal lines as well.
I always thought apple where professional and knew what the where building
It turns out RUBISH PRODUCT followed by AWFUL CUSTOMER SERVICE that wont recognise their mistake.
....Buy apple they told me ,they make great products they told me , its great company they told me
i now make sure all people i know hear about how apple is treating customers like !
NEVER AGAIN ! ENOUGH IS ENOUGH !

lawsuit ..? count me in !
Posted on Reply
#22
bug
chris maki will NEVER -EVER buy an apple (mac book - phone etc) product , unless they come up with a solution for this productions fault.
My screen macbook pro 2017 has horizontal lines as well.
I always thought apple where professional and knew what the where building
It turns out RUBISH PRODUCT followed by AWFUL CUSTOMER SERVICE that wont recognise their mistake.
....Buy apple they told me ,they make great products they told me , its great company they told me
i now make sure all people i know hear about how apple is treating customers like !
NEVER AGAIN ! ENOUGH IS ENOUGH !

lawsuit ..? count me in !
This is one of my favorites: www.zdnet.com/article/apple-to-smokers-butt-out-or-void-your-warranty/#:~:text=Apple just laid down the,that's been exposed to smoke.&text=Apple voided the warranty because,risks of second hand smoke."
Posted on Reply
#24
bug
chris makwell, haven't had a cigaret for the last 18 years...
Now who are we going to blame if not the smoke?
Wait , how about the martians and E.T ?
What about "you're holding it wrong"?
Posted on Reply
#25
Ahhzz
Way off topic here, ladies and gentlemen. Stick to the topic at hand, or lose posting privileges. thanks!
Posted on Reply
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