Friday, August 27th 2021
Newegg Offers Refunds or Replacements to GIGABYTE P-series GM Power Supplies
Newegg is one of the retailers that extensively pushed volumes of GIGABYTE's now-disgraced P-series GM power supplies. The store had sold bundles of the power supply with GIGABYTE-branded graphics cards. It is now writing to everyone it sold these PSUs to, offering two options—refund or replacement. Those opting for refund can simply turn their PSUs in for a refund; or opt for a replacement with a PSU that GIGABYTE revised to correct the problem. Since the design flaw is also a potential fire hazard, there is extreme scrutiny from consumer-protection agencies. The e-mail includes contact details on what range of serial numbers are affected, and who to reach out for. Below is a screenshot of the e-mail from faisalkhatib, who originally shared it with VideoCardz.
Source:
VideoCardz
50 Comments on Newegg Offers Refunds or Replacements to GIGABYTE P-series GM Power Supplies
At this point, recall the entire fucking range. And
destroyrecycle them. Even if it's fixable, this had already been such a colossal PR calamity I really don't believe is salvageable.Best start anew from scratch.
Also after this, I'll never ever going to get anything from GigaByte. Not for making a huge and dangerous mistake, but for the way they did handle the situation.
I imagine that a lot of customers would have simply thrown away that piece of garbage, so do they get no compensation?
Speedrun Gigabyte Power Supply Explosion: Biggest Failure Yet (GP-P750GM) - YouTube
EDIT: I want to add something to all reviews who test these PSU.
You need to monitor all voltage rails "LIVE" at the point of failure, ie LIVE Recording via a scopemeter on all voltage rails.
What is the Voltage reading at "point of failure" ..You need to know can it take out PC components/devices.
From my perspective, fanboy and boycotting a brand, or a corporation is two sides of the same coin. A corporation is never going to care about their consumer's feelings beyond liability and profitability, just like how Nvidia catering to the miners this generation, while attempting to maintain a gaming brand public image.
I think we ought to just buy product that is good, ignore and boycott that which is bad. Like a parental figure giving a naughty child a whack. It is somewhat infeasible however, because there is far more consumers out their asking "what brand is good" rather than "what products is good and what do I actually need". Still, this way we can impose natural selection on corporations, and is what professionals of most fields do - Dell treats their server/enterprise customers far "less worse" than everyday joe trying to buy a PC that won't become obsolete and malware filled.
On the topic of this specific product, I don't think there is any other way to go about this other than seeing the CEO publically kowtowing. It is a horrendous power supply, and this is coming from me who uses a 80+ white 450w PSU. And I don't think it is anywhere as simple as "recall-replace the terrible FETs and Capacitors". The common way to design a PSU is to choose a platform, throwing BOM worth of parts, and check that it behaves correctly, rinse and repeat the last 2 steps until you can release the product. Something with this power supply seems to be a fault in design, beyond just horrendous part selection, to the point of failing at 60%.
I think Gigabyte in knowingly pushing this product to public, has fucked itself to oblivion with E waste and I sure hope that everyone exercise the right for a refund.
As for their business practices, I do wonder how anybody can talk about boycotting one specific PC parts manufacturer over such things. Which other company are you going with instead? MSI, who Gamers Nexus have exposed many times and which was caught scalping its own graphics cards? Asus, who threatened to sue Hardware Unboxed over their negative coverage of the TUF Gaming A15 and made personal attacks against Steve? ASRock, who blacklisted both Hardware Unboxed and Gamers Nexus for pointing out that their Z490 motherboards were crap? I guess you must be planning on getting that Biostar motherboard you've always wanted...
It's greed that has put both of them in this situation and they've both been exposed, their careless attitude towards customers isn't something that can be hidden by a "goodwill gesture" that should be a consumer right by default. In many civilised countries of the world, it already is a consumer right by default.
Whatever the case, I've never seen Newegg offer refunds for someone else's design mistakes. They do have a limited time warranty for most products, 90 days or 90 feet?, but I think thats for only damaged shipping. RMA is still with brand manufacturers.
Side Note: I wonder how many people claimed they "WON" that Gigabyte power supply. "Winning" a chance to buy something is the dumbest concept ever. Not for Newegg, but for the consumer. /rant
At least it seems newegg is no longer putting on the Gigabyte PSUs in bundles anymore. I've seen EVGA and ASUS (didn't even know ASUS did PSUs....guess I never really paid much attention to their full lineup before) PSUs in bundles as of lately. I still see what is offered on the shuffle most days, but rarely am I seeing GPUs being listed alone. Most are still bundled with crap I'd venture to guess that most people don't need. It's still a shady tactic from newegg to force extra, unnecessary parts on to a buyer.
Hopefully folks can get newegg to issue a call tag from UPS or FedEx for these returns on newegg's dime, this way newegg eats the shipping costs, too.
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