Friday, August 27th 2021
Fractal Design Announces Replacement of Fan Hubs in Torrent Series PC Cases
Fractal Design have an important message regarding the Torrent. Some reports of Fan Hubs damaged in manufacturing potentially causing a short-circuit have led us to re-evaluate the circuit board design. We remain committed to the quality of our products and the Nexus 9P Slim Fan Hub included with the Torrent does not live up to the standards customers expect from us. Our development team is working tirelessly to design and manufacture an updated version that will address these issues as soon as possible.
If you own a Torrent case, we ask that you unplug the Fan Hub (instructions available here) and fill in the form available here and a replacement kit will be sent to you as soon as possible. You can still use your Torrent without the Fan Hub, but given the compromised feature set, we are also coordinating with retail partners to enable a smooth refund process if you prefer not to wait for the replacement kit. We have temporarily stopped sales of the Torrent until the Fan Hub is updated. We sincerely apologize for your inconvenience.
If you own a Torrent case, we ask that you unplug the Fan Hub (instructions available here) and fill in the form available here and a replacement kit will be sent to you as soon as possible. You can still use your Torrent without the Fan Hub, but given the compromised feature set, we are also coordinating with retail partners to enable a smooth refund process if you prefer not to wait for the replacement kit. We have temporarily stopped sales of the Torrent until the Fan Hub is updated. We sincerely apologize for your inconvenience.
64 Comments on Fractal Design Announces Replacement of Fan Hubs in Torrent Series PC Cases
Bare minimum support for their product and customers, and yet it stands out in today's market.
This is how you should do customer support.
Why are you forcing me to buy an entire new case just to get a different panel?
Glad to see Fractal on top of things and not half stepping like other companies that have been mentioned. This will go a long way in building and maintaining customer loyalty.
But I still like their cases and have bought a few. And I will probably buy another one, after they get their hub sorted out :D
A little jig sawing or dremeling
A little time
Boom!
Window in your case.
A lot of people outside tech savy forums like this will see the news and think "oh so fractal design has problems, better get something else" which only rewards bad companies like gigabyte or nzxt for doing the wrong thing
Gigabyte not gud
I find many of the really cheap items I have delivered to me free from China easily equal for my purposes to that of European or Japanese competitor products selling at 10-100x the price.
edit: and NZXT!