Tuesday, January 18th 2022
ARCTIC Identifies Bad Batch of MX-5 TIM in the Market, Offers Free Replacements
For ARCTIC, it has always been a top priority to supply customers only with products of the best quality and durability. Should there ever be any doubts about products we've delivered, we stand by our responsibility to our customers.
Current findings from our permanent quality assurance tests show that certain batches of our MX-5 thermal compound contain anomalies in consistency and shelf life. The affected products show an increased separation of oil within the paste, resulting in premature hardening. This can lead to adverse effects and application difficulties.
Affected batches have already been identified and recalled from circulation so that no further affected product can enter the market. We regret that this quality defect could not be detected before delivery to distributors and customers, despite constant quality controls and diligent care during production.
Affected MX-5 thermal compounds can of course be returned without exception, and we will offer a replacement product. For this purpose, we ask you to contact us and provide proof of purchase via the form support.arctic.de/en/menu/support.
Current findings from our permanent quality assurance tests show that certain batches of our MX-5 thermal compound contain anomalies in consistency and shelf life. The affected products show an increased separation of oil within the paste, resulting in premature hardening. This can lead to adverse effects and application difficulties.
Affected MX-5 thermal compounds can of course be returned without exception, and we will offer a replacement product. For this purpose, we ask you to contact us and provide proof of purchase via the form support.arctic.de/en/menu/support.
60 Comments on ARCTIC Identifies Bad Batch of MX-5 TIM in the Market, Offers Free Replacements
No link , ah , they're return's is in Germany, they're UK site is as useful as they're mx5 apparently.
Last coin has been had I'll look elsewhere ta.
Manufacture dates?
Regions / areas sold?
Too much missing information here.
And the performance has varied wildly with a few BSDs on flat out so much so I'm not crunching until it's replaced.
I aged it in two weeks effectively.
RIP
These types of issues with $10 items are always a pain since it's hardly worth the time and trouble to fill out a form, ship it back, and wait for a replacement. I'd have probably either directly returned it to wherever I bought it, or just tossed it and gone with something else. Kudos on them though for offering to replace ones affected by this at no charge for anyone that maybe didn't use or try it before the return period was up.
If your paste is like clay crammed in a tube when you try to use it - Yeah, it's bad so go ahead and toss the tube.
both are exactly the same. awful superglue that is similar to molten chewing gum.
So expensive in fact, alot of guys like me that are always doing setups just can't realistically affort the expense and I get comparable results in the end with what I use....
Like this: Bones`s SuperPi - 32M score: 11min 51sec 703ms with a Phenom II X3 720 BE
If what I was using didn't work, I couldn't do this at all and I can promise you at least a few below me were using Kryonaut and yes, I was using MX2, not 4 or 5 when I did that.
As for the hardening of the TIM in the tube, all that means is it cured in the tube due to oil separation, MX goes to an almost plastic-like layer when it's fully cured with no liquidity at all to it and TBH most gray TIMs tend to do that because of the formulation.
The extreme variant does not have the bad batch issue, but see point 1.
for example, I emailed Noctua one time about how I accidently lost one of my old fan clips for a NH-D14. they shipped me a replacement fan clip FOR FREE within 36 hours all the way from Austria to United States. Absolutely ******** insane. They are the best in the industry when it comes to caring about customers and customer issues, they had every legal right to tell me they could not help me, it was not under warranty, it was a very old purchase. 99% of other companies, that is all they would have needed to just flat out tell me no.
Noctua gets my money for life. NT-H2 paste for me for life, until they make something else, and Noctua coolers for life. If gpu's are ever in stock at normal prices in 2024 or 2025, I will buy a Noctua graphics card as well since they have been pairing up lately with Asus, etc.
Noctua is love, Noctua is life, plus I love their little Owl mascot.
I never had a problem with Arctic, and I appreciate their innovation in the AIO cooling market too, even though I personally will be sticking with noctua air