Tuesday, January 18th 2022
ARCTIC Identifies Bad Batch of MX-5 TIM in the Market, Offers Free Replacements
For ARCTIC, it has always been a top priority to supply customers only with products of the best quality and durability. Should there ever be any doubts about products we've delivered, we stand by our responsibility to our customers.
Current findings from our permanent quality assurance tests show that certain batches of our MX-5 thermal compound contain anomalies in consistency and shelf life. The affected products show an increased separation of oil within the paste, resulting in premature hardening. This can lead to adverse effects and application difficulties.
Affected batches have already been identified and recalled from circulation so that no further affected product can enter the market. We regret that this quality defect could not be detected before delivery to distributors and customers, despite constant quality controls and diligent care during production.
Affected MX-5 thermal compounds can of course be returned without exception, and we will offer a replacement product. For this purpose, we ask you to contact us and provide proof of purchase via the form support.arctic.de/en/menu/support.
Current findings from our permanent quality assurance tests show that certain batches of our MX-5 thermal compound contain anomalies in consistency and shelf life. The affected products show an increased separation of oil within the paste, resulting in premature hardening. This can lead to adverse effects and application difficulties.
Affected MX-5 thermal compounds can of course be returned without exception, and we will offer a replacement product. For this purpose, we ask you to contact us and provide proof of purchase via the form support.arctic.de/en/menu/support.
60 Comments on ARCTIC Identifies Bad Batch of MX-5 TIM in the Market, Offers Free Replacements
Arctic MX-5 is here boys!!!!! Tests incoming!!! | TechPowerUp Forums
I just wanna build it and leave it, not going to bother with the "ultra high performing thermal paste" crowd.
I liked AS5 better than MX4 anyways :D
And don't get me started on how my Ultra 120 Extreme was better than my D14 :D :D
:fear:
I also see no reason to risk damage to components with something like AS5, when MX4 is only 1-3 celsius hotter. PC stuff is expensive, same reason I use air cooling only, just not worth the risk, even if the risk is mild.
I am glad they aren't, I need the airflow :)
I use the NZXT Aer-P fans, they look like propellor blades on an airplane, they are relatively quiet and push air like a mofo. I love mine.
Props to Arctic for making it public and setting things right. This is how a company is supposed to handle problems.Never had that issue. It's always been a very sticky, gooey material.
I almost bought an Arctic LFII 360 more than a few times now.. the shipping is the deal breaker because I am not a fan of the price as it is lol. So I am not entirely against an AIO because a custom loop is not in the cards at this stage.. but I really should educate myself on it because 12 cores man.. only so much air can do and next gen stuff is supposed to be a little more brutal :D
The next gen 140mm fans delayed so many times, I bought silent wings instead
@lexluthermiester they are illusive reach out how.
Googlefu letting me down, I have some Corsair x50 on the way ?! Wtfk how that's going to go but artic and TG are possible arse so choices.
support.arctic.de/en/menu/support
At the top of that page there are a pair of phone numbers that might work for you.
It's a bad batch only, it does put me off a bit though.
F&£# the f£#@ off artic.
Then replace it with mx-4?
Mmmmnah. That is unacceptable.
the second is after a 15 seconds of load.