Friday, September 30th 2022

ASRock's X670 Motherboards Have Numerous Issues... With DRAM Stickers

This one is likely to go down ASRock's internal history as a failure of sticking proportions. Namely, it seems that some ASRock motherboards in the newly-released AM5 X670 / X670E family carry stickers overlaid on the DDR5 slots. The idea was to provide users with a handy, visually informative guide on DDR5 memory stick installations and a warning on abnormally long boot times that were to be expected, according to RAM stick capacity. But it seems that these low-quality stickers are being torn apart as users attempt to remove them, leaving behind remnants that are extremely difficult to clean up and which can block DRAM installation entirely or partially. I, for one, would never install a DDR5 module if I thought there was a chance for some paper bits to have fallen on to the DRAM slots - paper and glue bits within the DRAM slots don't seem particularly conducive to a successful motherboard POST.

In the meantime, the company has already announced that it's not only aware of the problem, it's willing to accept RMAs for motherboards that sport the impossible-to-cleanly-peel stickers (consumers should contact their retailers and e-tailers for the exchange). Information around forums where this issue is being discussed don't seem to point to any instance of actual motherboard damage resulting from the stickers - enough patience or an entire motherboard exchange seem to be two solutions to this problem. The company also announced that its latest motherboard batches on AMD's X670 chipsets no longer carry the stickers themselves, due to several BIOS-level improvements that have brought down the boot times, making the informative stickers unneeded. Still, when one takes into account the consumer and company cost of activating an RMA process, it seems that the company shouldn't have skimped on the sticker quality itself.
Sources: Reddit, ASRock
Add your own comment

75 Comments on ASRock's X670 Motherboards Have Numerous Issues... With DRAM Stickers

#51
zlobby
ir_cowadding a card would help a bit instead of nothing. So I understand why the sticker is on the DIMM slots. Like I thought I killed my MB after clearing the CMOS once. It didn't come back until I turned off the PSU. Then I had to wait 5 minutes to get into the BIOS again and set the XMP/EXPO. You will think its DOA without prior warning.

Also rubbing alcohol will take that glue right off btw. Let it soak and get some tweezers.
Yeah, the proper unboxing experience for your brand new, effinly expensive mobo. :D
xrror"it seems that the company shouldn't have skimped on the sticker quality itself."

Ironically it seems the stickers were maybe too good at being stickers!
Actually, you are right! ASSrock (kudos to whoever thought of that first) put a good sticker! And a good sticker is supposed to stick good! And it did so!
I really don't get people sometimes... :D
Posted on Reply
#52
robert3892
I was able to remove the sticker residue using my fingers but it took a long time to remove the residue. I'm still waiting on ASRock tech support to tell me why the CMOS jumper cap was not in the box.
Posted on Reply
#53
xBruce88x
Pro tip for sticky situations...

BEFORE you try to peel... Heat the sticker with a blow dryer or similar. Glue will come loose easily. Can use WD-40 "specialist electronics cleaner" as well.
Posted on Reply
#54
ir_cow
robert3892I was able to remove the sticker residue using my fingers but it took a long time to remove the residue. I'm still waiting on ASRock tech support to tell me why the CMOS jumper cap was not in the box.
Jumper cap is never included. I haven't seen that with MB accessories since about 2008. How hard it is to use either the cmos button (if you have one), or short two pins for 3 seconds with ANY metal object.
Posted on Reply
#55
robert3892
ir_cowJumper cap is never included. I haven't seen that with MB accessories since about 2008. How hard it is to use either the cmos button (if you have one), or short two pins for 3 seconds with ANY metal object.
It makes sense to me that if ASRock is telling you on page 37 of the manual to use a 2 pin jumper to do a CMOS clear then either the jumper should be included or a webpage listed where you can order one.
Posted on Reply
#56
ir_cow
robert3892It makes sense to me that if ASRock is telling you on page 37 of the manual to use a 2 pin jumper to do a CMOS clear then either the jumper should be included or a webpage listed where you can order one.
your stuck in the year 2000. AH yes, very practical, every time I want to clear the CMOS, let me dig into the box. Seriously, just short the pins, pull the battery or use the clear CMOS button. The jumper will just get lost anyways if its included. I use my car keys all the time to jump those pins. You have house keys in your pocket right? A screwdriver works as well :)

Here is 600 Pcs if you really want to order a jumper www.amazon.com/XINGYHENG-Computer-Jumpers-Circuit-Connection/dp/B09QRLCCVK/
Posted on Reply
#57
A Computer Guy
ir_cowyour stuck in the year 2000. AH yes, very practical, every time I want to clear the CMOS, let me dig into the box. Seriously, just short the pins, pull the battery or use the clear CMOS button. The jumper will just get lost anyways if its included. I use my car keys all the time to jump those pins. You have house keys in your pocket right? A screwdriver works as well :)

Here is 600 Pcs if you really want to order a jumper www.amazon.com/XINGYHENG-Computer-Jumpers-Circuit-Connection/dp/B09QRLCCVK/
I still have a box of jumpers from 1989
Posted on Reply
#59
robert3892
I ordered a 2 pin jumper from a computer store I know.
Posted on Reply
#60
Ruru
S.T.A.R.S.
bonehead123"cheap is as cheap does"

Stupid friggin ASSruk, tryin to save a 1/16 of a cent or so on crapper hole quality stickers...

sooo glad I've neva bought any of their junk :D
Asrock was known as Assrock back in S462/478 days. I'd recommend that you check their "junk" from the last ~10 years, we're not in the past anymore.
Posted on Reply
#61
ZoneDymo
LenneAsrock was known as Assrock back in S462/478 days. I'd recommend that you check their "junk" from the last ~10 years, we're not in the past anymore.
Asrock went in actively promoting/supporting NFT's so no, screw them, what a crappy company and this sticker embarrassment is just yet another reason to buy from the multitude of competition instead.
Posted on Reply
#62
Ruru
S.T.A.R.S.
ZoneDymoAsrock went in actively promoting/supporting NFT's so no, screw them, what a crappy company and this sticker embarrassment is just yet another reason to buy from the multitude of competition instead.
I don't even know what the hell "NFT's" are, so that doesn't affect me in any way.
Posted on Reply
#63
bonehead123
A Computer GuyI still have a box of jumpers from 1989
hahahahahaha....

want some ? got some !
need some ? got some !

If I had a penny for every jumper I have plus the other 49,518.62 that I have probably lost since 1989, I coulda retired like 5 years ago....:D
Posted on Reply
#65
R-T-B
ZoneDymoAsrock went in actively promoting/supporting NFT's so no, screw them, what a crappy company and this sticker embarrassment is just yet another reason to buy from the multitude of competition instead.
So did *checks list* virtually everyone.
LenneI don't even know what the hell "NFT's" are, so that doesn't affect me in any way.
It didn't affect anyone in any way really (I don't think they even sold), just made people get outraged just because.
Posted on Reply
#66
Octavean
AndyMitchellUKI never RTFM as it's not hard to build a PC. The intention was good as many people would scratch their head if they had to wait almost 7 minutes for the first boot.
That said, if it took that long then I would at least consider reading the manual but hey, not everyone is that clever.
The release hardware has this quirky behavior so it should be documented somewhere if not in multiple locations. Hopefully this will be addressed either in firmware or hardware revisions.

I rarely read the manual but if there is an issue that’s an ideal time to look into the documentation.

in this case, I’m of the opinion that a wrap around paper label (around the entire motherboard over the RAM slots with no adhesive on the board itself) would have been a better option. Perhaps a 12” x 8” full page notice sheet in the box which must be removed before getting to the motherboard would suffice.

This is odd behavior that no one would expect so a heads-up that can’t be ignored makes sense and likely would avoid some returns.

Not going to lie though, reading this put me off the ASRock X670 solution if even just a little. This coming from someone who very much likes his ASRock X570 Taichi motherboard,….
Posted on Reply
#67
Ruru
S.T.A.R.S.
AndyMitchellUKI never RTFM as it's not hard to build a PC.
The only time when I do that is if the case connectors are unclear. Otherwise I don't read those either.
Posted on Reply
#68
zlobby
LenneThe only time when I do that is if the case connectors are unclear. Otherwise I don't read those either.
Until now. :D
Posted on Reply
#69
HTC
Let's just say that this is a fail ... of sticky proportions ...
Posted on Reply
#70
Ruru
S.T.A.R.S.
zlobbyUntil now. :D
Depends on the situation. :D
Posted on Reply
#71
Redwoodz
Snowflake's get a grip. This is what happens when you raise a generation of people that don't know how to work with their hands. If I ever RMA a product because of a sticker just shoot me.
Posted on Reply
#72
zlobby
RedwoodzSnowflake's get a grip. This is what happens when you raise a generation of people that don't know how to work with their hands. If I ever RMA a product because of a sticker just shoot me.
It's not about the RMA, it's about sending a message.
Posted on Reply
#73
chrcoluk
What a stupid idea, this type of problem is common place, no defending ASRock for this one from me.
Posted on Reply
#74
Dirt Chip
They should have put a warning sticker above the memory guidance sticker, concerning the removal risk (of both)
Posted on Reply
#75
InVasMani
Dear user we know you want to use these memory slots, but this sticker is here to remind you DDR5 is still too expensive try again later with another board with quicker memory training sincerely AssRocked technology company. While it shouldn't be a big deal clearly it can be blunder just imagine after a length RMA process of this over a f*cking sticker facing a obnoxious 10 minute memory training as the cherry on top. How does something like this even get approved and pass the inspection process before getting shipped out!!? How come they didn't have sticker glued to the processor socket as well. Warning you might wish to place a CPU here rest assured this sticker is here so you can't.
Posted on Reply
Add your own comment
Mar 15th, 2025 22:12 EDT change timezone

New Forum Posts

Popular Reviews

Controversial News Posts