oliverprescottI feel like you’re purposely trying to be difficult. Depending the the number of cards affected they might not need to do a mass recall, if they do have to do a recall they’ll probably inform the people specifically affected. There’s also the chance that while only a specific batch was affected not all the cards in that particular batch have the defect. Meaning that doing a recall of the entire batch would be over kill as you could be making people return cards that have no issue. Again some details matter.

Why_MeIf you send out a faulty product and you admit it's faulty you recall said product and replace it with one that isn't screwed up or you refund the customer. Anything less is shady business practice.

Why_MeIf you send out a faulty product and you admit it's faulty you recall said product and replace it with one that isn't screwed up or you refund the customer. Anything less is shady business practice.

maxflySo by your logic, had they simply pulled an ngreedia and ignored the issue, everything would be copacetic...gotcha.

oliverprescottD

Did you even read what you quoted? Also if you’d been paying attention you’d understand the entire product line isn’t faulty. Just specific ones have the defect. Any company that did a full recall of a product line when they knew only a limited number had the issue would be a pretty stupid company.

and there are options for replacing and refunding customers without doing a recall. Seriously either you’re purposely being dense or you’re trolling.

Why_MeYou mean people too ignorant to make sure their cables are plugged in correctly and yes there were less than fifty reported cases. Here's a pro tip. Make sure your case is large enough to fit said card, use dielectric grease on the male ends, be an alpha male and use that testosterone to plug in the connector all the way making sure you have a tight fit.

Why_MeGet back to me when AMD recalls those defective cards. Anything less is shady business practice.

oliverprescottOf course he’s doing damage control after being wrong about it, he’s just doubling down on his original mistake. I’ve honestly lost a lot of respect for him over this.

And now with his whole gpu going up in smoke I don’t know what he’s trying to prove. He goes on and on about understanding that these two issues probably aren’t connected and talks about not making bad PR for AMD but why even have that in the video if not to conflate the two things? He says one thing but his actions are the opposite. Like what purpose does this video serve other than propping himself up and trying to make amd look bad even though they’ve made a reasonable response to the whole thing?

If anything this video further proves that buying known broken cards from your own viewers to try and prove that the issue is widespread is not a good way to do that. There’s clearly something wrong with that card that doesn’t have anything to do with the vapor chamber and that in itself could be causing the performance and heating issues. And on top of that we don’t actually know what was done to that card before he got it. There’s just too many holes in his testing and reasoning.

And just wait and see there will be a ton of other YouTubers digging in along with him saying now the over heating issue is starting fires in gpus. Regardless of him saying not to conflate the two he’s clearly linking them together by making this video. That’s some next level double speak he’s got going on.

AusWolfHow would they recall the bad cards if they don't know which cards are bad? That's why they said it in the statement: if you have a bad card, contact AMD support, and they'll take care of it. What more do you want?


He's obviously trying to defend the poor innocent consumers from evil corporations like AMD. Because overpaying for Ngreedia is so much better! Errors on that side just do (link) not (link) happen (link).

It's totally not about the views. At all. :rolleyes:

Why_MeLike Debauer pointed out, if it's a small batch of cards like AMD claims they will have the serial / batch numbers.

P4-630Amd/comments/106h3z0

Why_MeLike Debauer pointed out, if it's a small batch of cards like AMD claims they will have the serial / batch numbers.

kapone32How many countries were selling the cards, How many provinces were the cards sold in, how many Cities were the cards sold in, How many retailers were the cards sold in? How many cards were sold online.

Why_MeAsk AMD how many of those faulty cards were manufactured because they know.

www.guru3d.com/news-story/amd-says-it-is-out-of-stock-to-replace-faulty-radeon-rx-7900-xtx-gpus.html

AusWolfHow did you come to that conclusion? The article says they're out of stock to replace the faulty ones... which is in no connection to what you're saying whatsoever.

The bad ones need to come back en masse first to see which batch(es) are affected. If you made 1000 GPUs, and let's say 20 of them are faulty, how do you know which 20 unless people RMA them?

Why_MeAsk AMD how many of those faulty cards were manufactured because they know.

www.guru3d.com/news-story/amd-says-it-is-out-of-stock-to-replace-faulty-radeon-rx-7900-xtx-gpus.html

Why_MeThere's a lot of messed up cards and they know this. It's a design issue.

• The whole card is manufactured by PC Partner, the cooler is made by Cooler Master, the vapor chamber is supplied by AVC (Asia Vital Components).
• As we all know by now the issue is caused by too little liquid in the vapor chamber. As far as Igor knows one charge of vapor chambers from AVC was affected which usually consists of 10000 units.
• Not all vapor chambers from that charge are fully defective, some work ok-ish, some show the 110°C issue.
• This slipped through quality control at Cooler Master and PC Partner which casts a damning light on their quality processes.
• To make matters worse vapor chambers and coolers are not serial number matched. That means the defective charge of 10000 vapor chambers is split among several charges of coolers and was mixed with non-defective charges.
• This means AMD has no way to match the serial numbers of the cards with the defective coolers, they can not issue a list of defective cards and the customer has to find out by himself.
• The amount of cards affected is quite high, AIBs (like Saphhire and Power Color) report ~10% of RMAs of their cards.
• At the beginning AMD support offered replacements within 2 weeks, now they say they can not provide a delivery date as their shelves are empty and rather propose a refund. This might be worsened by the problem that they themselves do not know which cards are affected and do not want to ship out another faulty card to an already unsatisfied customer.
• For us end consumers this is annoying, for the bigger system integrators who build hundreds of systems this is a real problem since they now sit on unfinished PCs they can not sell.

Dirt ChipWhat a headache for system builders, hope AMD will take care of them too.
At 10% RMA it's no small problem and thousands of cases sounds reasonable.

At least it's just pref hit, no real so even if affected you can keep use it albeit at the cost of noise. When summer come it will only get worse.

OfficerTuxIgor has published a new in-depth analysis of the supply chain and quality control mechanisms regarding the issues with the vapor chamber.

Unfortunately it is only available in German: www.igorslab.de/einzelfaelle-oder-vapor-gate-samt-versagen-des-qualitaetmanagements-hintergruende-zum-rx-7900-xtx-kuehler-problem-samt-qm-qa-und-qc/

Here is a short rather long summary:

• The whole card is manufactured by PC Partner, the cooler is made by Cooler Master, the vapor chamber is supplied by AVC (Asia Vital Components).
• As we all know by now the issue is caused by too little liquid in the vapor chamber. As far as Igor knows one charge of vapor chambers from AVC was affected which usually consists of 10000 units.
• Not all vapor chambers from that charge are fully defective, some work ok-ish, some show the 110°C issue.
• This slipped through quality control at Cooler Master and PC Partner which casts a damning light on their quality processes.
• To make matters worse vapor chambers and coolers are not serial number matched. That means the defective charge of 10000 vapor chambers is split among several charges of coolers and was mixed with non-defective charges.
• This means AMD has no way to match the serial numbers of the cards with the defective coolers, they can not issue a list of defective cards and the customer has to find out by himself.
• The amount of cards affected is quite high, AIBs (like Saphhire and Power Color) report ~10% of RMAs of their cards.
• At the beginning AMD support offered replacements within 2 weeks, now they say they can not provide a delivery date as their shelves are empty and rather propose a refund. This might be worsened by the problem that they themselves do not know which cards are affected and do not want to ship out another faulty card to an already unsatisfied customer.
• For us end consumers this is annoying, for the bigger system integrators who build hundreds of systems this is a real problem since they now sit on unfinished PCs they can not sell.

Dirt ChipAt least it's just pref hit, no real so even if affected you can keep use it albeit at the cost of noise. When summer come it will only get worse.

OfficerTuxIgor has published a new in-depth analysis of the supply chain and quality control mechanisms regarding the issues with the vapor chamber.

Unfortunately it is only available in German: www.igorslab.de/einzelfaelle-oder-vapor-gate-samt-versagen-des-qualitaetmanagements-hintergruende-zum-rx-7900-xtx-kuehler-problem-samt-qm-qa-und-qc/

Here is a short rather long summary:

• The whole card is manufactured by PC Partner, the cooler is made by Cooler Master, the vapor chamber is supplied by AVC (Asia Vital Components).
• As we all know by now the issue is caused by too little liquid in the vapor chamber. As far as Igor knows one charge of vapor chambers from AVC was affected which usually consists of 10000 units.
• Not all vapor chambers from that charge are fully defective, some work ok-ish, some show the 110°C issue.
• This slipped through quality control at Cooler Master and PC Partner which casts a damning light on their quality processes.
• To make matters worse vapor chambers and coolers are not serial number matched. That means the defective charge of 10000 vapor chambers is split among several charges of coolers and was mixed with non-defective charges.
• This means AMD has no way to match the serial numbers of the cards with the defective coolers, they can not issue a list of defective cards and the customer has to find out by himself.
• The amount of cards affected is quite high, AIBs (like Saphhire and Power Color) report ~10% of RMAs of their cards.
• At the beginning AMD support offered replacements within 2 weeks, now they say they can not provide a delivery date as their shelves are empty and rather propose a refund. This might be worsened by the problem that they themselves do not know which cards are affected and do not want to ship out another faulty card to an already unsatisfied customer.
• For us end consumers this is annoying, for the bigger system integrators who build hundreds of systems this is a real problem since they now sit on unfinished PCs they can not sell.

OfficerTuxThat is not totally true. In the cases where the hotspot hits 110°C the DRAM often also is at > 100°C and it is not rated for those temps so it might shorten its lifespan.

(Example: www.digikey.com/en/products/detail/micron-technology-inc/MT61K512M32KPA-16-B/10321310, rated up to 95°C)

AusWolfThis is probably the most useful post along the 10 pages in the entire thread. It should be pinned to the top.

I wonder where der8auer is now to tell us that it's all crap and AMD hates everyone.