Friday, March 8th 2024

GIGABYTE Announces Enhanced 3-Year Warranty for QD OLED Gaming Monitors

Press Release by
GFreeman
 Discuss (28 Comments)
In a commitment to delivering unparalleled customer satisfaction and product reliability, GIGABYTE, the world's leading computer brand, is thrilled to announce an updated 3-year warranty for its entire lineup of QD OLED gaming monitors, including the CO49DQ, FO32U2P, FO32U2, FO27Q3, MO34WQC, and MO34WQC2 models. This enhanced warranty coverage underscores GIGABYTE's confidence in the durability and performance of its cutting-edge gaming monitors. The extended 3-year warranty aims to provide users with peace of mind and protection against potential panel image retention issues, ensuring a flawless gaming and entertainment experience over a longer period. GIGABYTE is dedicated to offering not only state-of-the-art technology but also robust support and service to its customers.

Introduced at CES 2024, the QD OLED gaming monitors have set new standards in the industry with their exceptional features. The FO32U2P, for instance, stands out as the world's first DP 2.1 UHBR20 tactical gaming monitor, offering unparalleled bandwidth and a seamless gaming experience without the need for Display Stream Compression (DSC). The innovative Tactical Switch, Night Vision, and Resolution Switch features further enhance the gaming experience, catering to the specific needs of gamers.
In addition to the advanced gaming features, GIGABYTE's OLED Care technology provides AI-driven solutions to address image retention concerns, ensuring the longevity and reliability of the OLED panels. The QD OLED monitors boast impressive specifications, including a 1,500,000:1 contrast ratio, VESA DisplayHDR True Black 400 certification, and a wide color gamut, delivering stunning visuals and an immersive gaming experience.

GIGABYTE continues to lead the way in the gaming industry with its innovative products and services, setting the bar high for competitors. For more information on GIGABYTE's QD OLED gaming monitors and other cutting-edge technologies, please visit GIGABYTE's official website.
Source: GIGABYTE AORUS

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28 Comments on GIGABYTE Announces Enhanced 3-Year Warranty for QD OLED Gaming Monitors

#1
azrael
Wow! A total of three years! I usually throw away my monitors every year or so (sarcasm might apply).
Posted on Reply
#2
Legacy-ZA
azraelWow! A total of three years! I usually throw away my monitors every year or so (sarcasm might apply).
At these prices and the risks involved, 5 years minimum, manufacturers need to stand by their products, this whole thing where we are BETA testers and getting screwed the whole time is just not on.
Posted on Reply
#3
dgianstefani
TPU Proofreader
As opposed to offering a one year warranty which is the legal standard?

Man, people always find something to complain about.
Posted on Reply
#4
azrael
dgianstefaniAs opposed to offering a one year warranty which is the legal standard?

Man, people always find something to complain about.
The real test of this is the possibilty of burn-out issues (yes, it's burn-out, not burn-in). Three years seems too short for this. Hence my sarcastic comment.
Posted on Reply
#5
ncrs
dgianstefaniAs opposed to offering a one year warranty which is the legal standard?

Man, people always find something to complain about.
As far as I know it's two years on consumer gear for EU markets.
Dell's Alienware OLED monitors have a 3-year warranty as standard. There is a 2-year extension available for purchase as well.
ASUS, Corsair and MSI also carry 3 years, so Gigabyte is simply matching its peers, but they spin it as some great achievement.
Posted on Reply
#6
R0H1T
Enhanced? Is that corporate/marketing speak for standard :wtf:
ncrsDell's Alienware OLED monitors have a 3-year warranty as standard. There is a 2-year extension available for purchase as well.
ASUS, Corsair and MSI also carry 3 years, so Gigabyte is simply matching its peers, but they spin it as some great achievement.
Certain models for Samsung are eligible for 2 years extended warranty, almost all of them come with standard 3 years! This goes for OLED as well as LCD/LED ones. Acer & IIRC BenQ are also offering 5 years extended warranty on some of them, Samsung was the first one which offered the extended (warranty)deal & others are matching them.
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#7
Imouto
ncrsAs far as I know it's two years on consumer gear for EU markets.
Three in Spain.
Posted on Reply
#8
dj-electric
3 is indeed the standard in many many places for monitors. Enhanced IMO would be what they do with their GPUs, by extending it to 4
Posted on Reply
#9
Vayra86
dgianstefaniAs opposed to offering a one year warranty which is the legal standard?

Man, people always find something to complain about.
Ehhh the legal standard in countries that haven't figured out how bad that really is, or mostly, haven't had the guts to change it.

The EU forces 2 years already, and then there's economical life expectancy in which the manufacturer is obliged to provide 'reasonable solutions', the length of which can last anywhere from 3 to 10+ years. So yeah, one year was always abysmal, and 3 years on a monitor still is more like a bottom line than a 'great service'.
Posted on Reply
#10
dgianstefani
TPU Proofreader
Vayra86Ehhh the legal standard in countries that haven't figured out how bad that really is, or mostly, haven't had the guts to change it.

The EU forces 2 years already, and then there's economical life expectancy in which the manufacturer is obliged to provide 'reasonable solutions', the length of which can last anywhere from 3 to 10+ years. So yeah, one year was always abysmal, and 3 years on a monitor still is more like a bottom line than a 'great service'.
A bottom line is fine TBH, if you want 5 years or more, there are alternatives, where you also pay more.
Posted on Reply
#11
Carlyle2020hs
All of them are capable to receive firmware updates if needed?
Posted on Reply
#12
Asni
I'm expecting 5y warranty on LG Display W-OLED MLA panels just like the G3 serie.
Posted on Reply
#13
sephiroth117
great news, it was important to at least align with Asus, AW and MSI

I hope they release the FO32U2P soon as it will be my next pc monitor hopefully
Posted on Reply
#14
trsttte
ncrsAs far as I know it's two years on consumer gear for EU markets.
Legal minimum is 2 years, but there's a push for moving to 3 years and that is already the case in some class of products and more generally in specific countries.
Posted on Reply
#15
Carillon
I like these monitors, too bad I don't game tactical gamings
Posted on Reply
#16
wiak
in norway its 5 years by law, in eu its 2 years by law (so basically 1 year extra), so this so called "enhanced" warranty is kinda dumb on so many level, at least the americans its good with their sad 1 year warranty

i expect my display to last 5+ years (my 2x dell 2412Ms are now 10 years)
Posted on Reply
#17
Dahita
I've used my Asus vg248 24" monitor for the last 9 years without burn-in issues so far. Not sure I'd feel compelled to move to a QD-Oled soon given a meager 3 year warranty, or an obscur "AI-driven care technology". Let's just wait for the technology to get to a level where you can use this type of monitor with a lengthy peace of mind.
Posted on Reply
#18
Unregistered
It's Gigabyte...rejecting RMAs and sending bum replacements has been their MO for years now.
They could offer a lifetime warranty and it would mean absolutely nothing so long as their quality of service remains the same.
#19
Vayra86
dgianstefaniA bottom line is fine TBH, if you want 5 years or more, there are alternatives, where you also pay more.
Its good the market evolves this way, but I'd vouch for 5 years on OLED to really build trust. As a bottom line. 3 years of solid use out of an OLED panel is simply not enough, and that seems to be the main driver to set the bar at that level. If the panel starts showing degradation at that time period already, its really not fit for duty yet.

Let's be real here, 'warranty' is still a limited affair, its not 'toss your panel out the window and we'll send a new one'-insurance or anything. Warranty simply says the panel keeps working as advertised if you don't do weird things with it. That bar isn't very high either is it... its more like a norm that way. Of course it should. And it should make it to 5 years too
Posted on Reply
#20
Dave65
azraelWow! A total of three years! I usually throw away my monitors every year or so (sarcasm might apply).
BUT BUT BUT it's got that ENHANCED on the end so it has to be more better:D
Posted on Reply
#21
starfals
Here, in my country (in EU), the most i can get is 2 years. They often don't even wanna give us that much lol. 3 year warranty is literally a fantasy in this place. I remember having a million dead pixels, horrible banding in the middle of the screen, and a ton of dirty screen effect/light bleed. One of the worst Monitors you can buy (i got bad luck with a bad panel). When i went to the store to replace it... the store said to me: Does it work? Can you see anything? Does it start after you press the button? Yes?? Ok. We won't replace it or refund you.

Yea, when it comes to warranties, im not very hopeful, at least for here. They might laugh at me if i mention a burn issue. They are that unprofessional. Also, all the horror stories i keep reading online about OLEDs... and how expensive these monitors are... yeah. I wouldn't buy one. 5 years of a REAL warranty, and i might bite... when these prices go down by 30%.
Posted on Reply
#22
Minus Infinity
Legacy-ZAAt these prices and the risks involved, 5 years minimum, manufacturers need to stand by their products, this whole thing where we are BETA testers and getting screwed the whole time is just not on.
I'd make that 7 years given in Australia these will be $2K. I have two 12 year old lcd's still going great. Given I'd be using these for productivity as well, where there is a very high chance of burn-in these are a very hard pass. I'm getting mini-led for sure.
Posted on Reply
#23
Bagerklestyne
Minus InfinityI'd make that 7 years given in Australia these will be $2K. I have two 12 year old lcd's still going great. Given I'd be using these for productivity as well, where there is a very high chance of burn-in these are a very hard pass. I'm getting mini-led for sure.
Cheapest one I've seen so far (isn't the $950 MSI model) but it's 1900 at PC CG (which is 30% more than I paid for my 6800XT during the crypto mining boom)

I would like more than 3 years as well for something that makes up 1/2 the price of a competent gaming rig.

side question - why does EVERY oled manufacturer keep quoting 0.03ms GTG response time when we know that's bullshit.
Posted on Reply
#24
Calenhad
Good on them for being the last to match the three year warranty their competitors offer. :D
wiakin norway its 5 years by law, in eu its 2 years by law (so basically 1 year extra), so this so called "enhanced" warranty is kinda dumb on so many level, at least the americans its good with their sad 1 year warranty

i expect my display to last 5+ years (my 2x dell 2412Ms are now 10 years)
Technically you are completely wrong. The only warranty we get in Norway is what the manufacturer offer. But we have a 2 or 5 year (in this case 5) right to file a complaint, and have the product repaired or replaced if the fault is not caused by the user or normal use/wear. There are distinct differences between "garanti" and reklamasjon" in Norwegian consumer law.
starfalsHere, in my country (in EU), the most i can get is 2 years. They often don't even wanna give us that much lol. 3 year warranty is literally a fantasy in this place. I remember having a million dead pixels, horrible banding in the middle of the screen, and a ton of dirty screen effect/light bleed. One of the worst Monitors you can buy (i got bad luck with a bad panel). When i went to the store to replace it... the store said to me: Does it work? Can you see anything? Does it start after you press the button? Yes?? Ok. We won't replace it or refund you.

Yea, when it comes to warranties, im not very hopeful, at least for here. They might laugh at me if i mention a burn issue. They are that unprofessional. Also, all the horror stories i keep reading online about OLEDs... and how expensive these monitors are... yeah. I wouldn't buy one. 5 years of a REAL warranty, and i might bite... when these prices go down by 30%.
What country is this? And are you not able to file a warranty claim with the manufacturer? All(?) Most major manufacturers have offices in the EU capable of handling warranty claims.
Posted on Reply
#25
Baba
In the US it also depends on where you purchase from. The store can give you an extended warranty beyond the manufacturer one.

TVs
Best Buy: 1 year
Costco: 3 to 5 years depending on TV. OLEDs are all 5 years (2y manufacturer plus 3y All State insurance)

Monitors
Costco: Do not fall under the 90-day return window for electronics and you can return a monitor years later but it's not unlimited and up to the store manager.

Credit Cards
Chase: Extended warranty protection. Extends the time period of U.S. manufacturer's warranty by an additional year on eligible warranties of three years or less. If you get a TV or monitor with 3y warranty, you now have a 4y warranty. Perfect for these OLED monitors.

If you buy it from the right place and use the right credit card, you should be good for 4y. As always buy within your budget. If whatever you buy now will cause you financial burden 4y down the road if you have to replace it, don't buy it or get something within your budget. If the monitor lasts 4y, I'm okay getting another one in 4y. There will be 4 more generations of OLED panels with who knows what visual improvements and features to prevent burn in will be even better than what the current 3rd gen OLED panels already have.

LED monitors don't last forever either.
www.rtings.com/tv/learn/longevity-results-after-10-months

Power electronics can fail too. Will a $100 monitor use the same quality components as a $1,300 monitor?
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